"I ordered my access point and it was delivered the next day. Great turnaround.
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"Was the cheapest option for the monitor I wanted, and it arrived within a week. Would order again"
"Product came in on my time with no delays. Works great and will definitely buy from PCNation again."
"Sometimes I have issues with deliveries, but the computer arrived right at my door. I haven't opened the box yet but looks in great shape. PC Nation was the only one to even have this computer in stock. "
"Glad to support PCNation, always a great experience on the website as it works reliably is a trusted source. While I found slightly lower prices on a couple of sites, I am happy to spend a few extra dollar for a quality site, company, and to not worry about getting scammed! "
"Easy ordering online, items received as described and very quick shipment."
"I finally found the monitor I wanted and felt I could get the most out of for work and home use. It did take a little longer than I thought it would to get to my home. The customer service rep was honest and respectful to my which I really appreciate. The price was excellent."
"Poor product labeling on the website led to me ordering a peripheral that was not compatible with my PC. After contacting customer service, they claimed the website was fine, the mistake was my fault for not understanding what I was buying, and that I should just "go to Amazon" and buy an adapter to make the peripheral work.
I've ordered electronics from a range of different places including Newegg, CableLeader, Staples, OfficeDepot, Best Buy, PCCables.com, eBay, etc. and I've never dealt with customer service this poor. After an hour and a half on the online chat with them, they refused to offer a refund for the rush delivery I paid for, and said they would only accept a return if I paid a $15 restocking fee plus return shipping (on a $20 item)."
"Update 2-12-2020
Make sure you order with ample time ahead. Don't order if there's a holiday in the upcoming week.
Their prices a little lower than most competitors and that was my initial draw when ordering from them and not Amazon, B&H Photo, etc. I ordered a monitor that was about $30 less than on Amazon and BH Photo. That's where all the problems started.
Originally I ordered on a Sunday night. On Monday I get an email that my credit card was declined. I reordered on Tuesday and again it was canceled a few minutes later. Called the Credit Card company and they said the security code was entered incorrectly. Talked to Matt at customer service and he said it was an issue with the security code as well. Not sure whose fault that was. I've used this card for other/bigger purchases with no issues. Ordered one more time and it went through. Reading other reviews, you can see that this has happened to other customers. Another Yelper said this company has a verification period for the credit card orders or something. It's easy to find their review.
I spoke with a customer service rep named Matt. He was professional and nice on the phone. When on the phone I said I'm not 100% expecting this to arrive the day after Christmas due to the holiday chaos, but he reassured that the item would at least be shipped before.
So I ordered on Monday, December 23rd after reaching out to customer service about the card. Matt let me know that the two orders that were declined were removed and he said my most recent order went through. Again, appreciate his help.
On their website when I ordered it said,"Estimated arrival would be Dec. 26th, Thursday." It also said this order includes FREE Expedited Two-Day Shipping. Nice! So I thought.
I received an email on Monday confirming my order AND saying that the item had shipped. Might actually arrive on Thursday like the website said. Nope!
First, I never received tracking information, even though the order form says it's usually emailed within 24 hours. So on Thursday after not receiving the item I emailed them asking for the tracking. Then on Friday, Dec. 27th I get an email saying part of my order has shipped and included the tracking number. Upon checking the tracking number on UPS' website you can see that the item hadn't even shipped yet!
Second, the email I received with the tracking number now says the shipping method is UPS Ground: 4-7 business days, NOT the Free 2 day expedited shipping on the product page and the order page. They say it takes 1 business day to process, but it's been 4 days and still not shipped. The fact that on their site it clearly says processed in 1 business day. Four days and still not shipped. I had wanted this to arrive on Thursday or Friday at the latest in order to do some work before the weekend.
*Item arrived on Saturday, December 28th. If they just were upfront about shipping times, I'd be perfectly fine with this.
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"I needed a UPS for a chicken brooder. The first I've heard of it, but it's winter and if the power goes out they die. I needed it in 3 days and got it in less than 48 hours to NJ. The price was also the best I could find any where. I am very impressed and when I build my next PC I will be back to buy parts or anything electronic for that matter."
"I needed this asap and it was just a question of placing the order with the expedite adder. I get the equipment 10 am next day in the morning. Good vendor. I would trust again in my next purchase."
"I researched around for the perfect laptop for my mom and when PC Nation had it in stock AND at the cheapest available price, I had to buy it. I even received a friendly phone call the following day from customer service asking if there was anything they could help me with to improve the experience (to which I said no, but appreciated the gesture). Well, a week later (2 days before Christmas) I called PC Nation to see what was going on because my laptop hadn't arrived, and after being hung up on and calling back, I learned that the product I ordered wasn't even in stock and nobody planned to notify me! Luckily my card wasn't charged for the purchase, but I could have saved time and had a gift to give my mom if I'd spent a few extra bucks and gone for Amazon... Sorry, I won't be purchasing from PC Nation again."
"PC Nation had the lowest price on item I purchased. Ordering was quick and easy. Ordered late on a Wednesday and received items following morning. Everything was well packed and in working order. Great experience from purchase to delivery!"
"We haven't had a chance to set up the printer yet but the price was excellent and shipping went smoothly! I would definitely purchase from them again :)"
"I got an email from PC Nation telling me that there was a problem with my credit card. I called my credit card company and they told me what was wrong. I tried to call PC Nation twice to resolve the issue. Both times I was hung up on after waiting 30 minutes on hold. I will never purchase from them again. I could only imagine the problems I would have had if I had actually purchased something. I ordered from them a few months ago and they were fine. "