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5/5

2011-07-03

"I've been purchasing refurbished machines from PCExchange for my clients for over three years and have never had less than an excellent experience with them.This purchase was no exception. I got a refurbished Lenovo laptop in excellent physical condition with a fresh install of Windows XP. The install included additional software such as as Open Office, VLC Media Player and ImgBurn among others. Delivery was within 2 days of ordering. PCExchange will provide a solid Linux install instead of or in addition to XP if so desired. "

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5/5

2011-07-01

"Merchandise arrived in one day with standard shipping. It was as ordered and worked upon turn on.

I would recommend their business to anyone and will definitely shop with them again - but I hope I won't have to for a while ;)
"

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5/5

2011-06-30

"Website was easy to navigate and place order. Computers were shipped promptly and packaged well. The machines were in as good of condition as advertised."

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5/5

2011-06-30

"I purchase quite a few PC's from PC Exchange, all of them have been above my expectations in cost, quality and software that was pre installed, and the warranty really gives you piece of mind. I have only had to send one back that was damaged in shipping and PC Exchange promptly sent me another of like kind. My clients also like PC Exchange because you cannot purchase Windows XP anymore and this is a cost effective way to stay with what you know. I will continue to purchase PC's from PC Exchange."


5/5

2011-06-29

"What can one say about pc exchange ? Great service and products is what they have to offer to any one in need of a computer system at a very resonable price, I am very pleased with the Dell gx 620 computer and the Dell flat screen. one would be surprized to hear that these were refurbished, they both look as if they were brand new.
will i purchase from Pc Exchange again, yes I will be purchasing a lap top from them in the next coupl of months with out any worries on what I will recive. again great products and service from PC Exchange.
tm
"


Verified
5/5

2011-06-24

"They have a great selection on used computers. Have always been prompt on their shipping and have even found me computers that they di not have in stock. Highly recommended."

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Verified
5/5

2009-03-18

"It has been almost 1 year and i have to say I have had the best experiance ever with this used computer ,I have bought countless pc's and laptops from Dell, and others , this is the best -no problems at all ( i do need a battery but they told me i might so no big deal) it is plugged in 99.9 % of the time anyway - i love this machine, i have recommened it PC exchange to numerous people , and if they did not go buy one , well their crazy to pay a bunch of money for a peice of junk that someone would sell them on ebay or anywhere else including best buy and the rest of them Thank you PC Exchange ! I really appreciate your prompt response to my needs with a great used dell 600 latitude. I am ready to buy my daughter one who's acer just blew out and this is the right tool for the right job ! JD-Cape Cod,Ma"

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Verified
5/5

2008-12-19

"I bought an IBM Thinkcentre S50 MT-M "off lease" computer from PCEx., and couldn't be happier! $199.00 and it outperforms my new Dell Optiplex I use at work. They even sent along a free 1meg flash drive. I'll never buy a new machine again! Thanks and Happy Holidays "

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Verified
5/5

2008-12-06

"I bought a Dell Latitude from this company. It was refurbished and had an A rating for condition. I upgraded the RAMs. Computer arrived promptly in three days and all upgrades had been installed. Very satisfied with this purchase. It is working well and the laptop is in very nice condition."

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Verified
5/5

2008-05-21

"Excellent quality. Exactly what I ordered."

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Verified
5/5

2007-03-17

"This was a great buying experience and I am very happy with PCExchange.net. I bought an off-lease Dell computer, which is in excellent condition and it works perfectly - when PCExchange.net described it as "good as new" they weren't kidding, I feel like I'm using a brand-new computer! I am very pleased with everything about it. Also, the extra items I ordered (modem etc) were installed by PCExchange.net before shipping and they work perfectly too. The shipping itself was great too - well-designed protective packaging and a sturdy shipping box, and it arrived on the exact day that I was expecting it. I am a 100-percent-satisfied customer!
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Verified
5/5

2006-03-15

"I purchased five Dell SFF GX150's from PCExchange.net more than a year ago (December 2004). PCExchange.net worked with my employer and I to purchase the computers through our employee purchase program. The people I worked with were very kind, patient, and prompt. I have been very pleased with the computers. I use the computers for various testing and for studying. I have had no problems with them and they are still running perfectly to date. The computers came packed in a molded foam that hugged the computer and prevented any damage during shipping. I would buy from PCExchange.net again."

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Verified
5/5

2005-12-15

"Purchased 3 dell gx240s w/p4-1.7/512/40. Website description said I was getting cdrw/dvd combo drives; got plain cdroms. Emailed and got a response the next day saying the combo drives were en route. Very pleased with customer service.
Price was better then fiar, machines were professionally packed, and in very good shape. Will buy again, and have recommended them to others.
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Verified
5/5

2005-10-21

"I was very skeptical of purchasing a computer online, however, after speaking with a representative of PCExchange I felt comfortable doing so.

After discussing my needs they recommended a less expensive computer than I was originally looking at. The rep saved me $120, boy am I glad I called.

I recieved my Dell computer 2 days after I ordered it and I was very pleased with the condition of it. The computer being previously used on a lease looked almost new and it even had a fresh installation of the operating system.

I thought the shipping at $30 for the pc was a little expensive, but, heck the rep just saved me $120 so I figured what the heck. After seeing how well it was packaged I understand why and the $30 didn't bother me anymore.

The computer runs and looks excellent. I will be purchasing a laptop from them for my son when he goes to college next year.
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Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
Delivering products on-time
Overall technical support
Resolving problems
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Being knowledgeable
Making decisions on their own
Being easy to reach
Being trustworthy
Overall customer service
Customer service making decisions on their own
Customer service being trustworthy
Customer service resolving problems
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Customer service being easy to reach
Customer service being knowledgeable
Product Returns/Refunds/Exchanges
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Overall web site
Web site reliability
Web site being easy to use
Speed of web site