"I have ordered multiple things from Overstock.com to include comforter sets, home decor items and two fireplaces. I have been very happy with all of the items I ordered. For one of the fireplaces I ordered, the mantel arrived with a little dent/crack. I called customer service and requested a replacement piece. The representative was pleasant and helpful. That same day, I sent an email and included a picture of the damage. Within a week, Overstock mailed me a replacement mantel piece for the fireplace. There was no hassle at all. I do use the customer reviews of products before ordering. I am sure that has saved me from purchasing items that I may have been unsatisfied with. In summary, my experience with Overstock.com has been great! I would and have recommended family and friends to order from the site. "

"I ordered a king quilt on Overstock and they sent a queen/full. I called them and they were rude and disconnected. They never ackowledged their mistake. However, they did send another queen/full quilt that was again not what I had originally ordered. I had to take action with PayPal, which I have found out, takes the vendors side basically because that is who uses their service and not the customer that also uses their services. Then O had the gall to say they were sending me another quilt that I never ordered. I told them to stop the shipment immediately. They have harrassed me for the 1quilts that I sent back & one that I can't send because I have no printer to print the label to send the other one back. The 2nd one that was send was devoid of all identification--no size, no brand, etc. I have wasted hours of my time with O and paypal. They raised the prices of the quilts on my also. They are thieves and the most unscrupulous online company I have ever dealt with. They take no accountability for their actions and put it all on the consumer. Never, ever, shop with Overstock. They are crooks!!!! By the way, I do a great deal of online shopping but never again with Overstock. "

"I sure wish I had checked the reviews on this site before I risked placing an order with overstock! Like so many others, I received something other than what I ordered.

I ordered a set of sheets 7/22/2015. They arrived 7/28/2015 - in the wrong color.
I contacted overstock and they issued a return shipping label. I shipped the unopened package of sheets back 7/30/2015, and overstock received them 8/3/2015.
As of 8/14/2015 - eleven days after they received the return shipment - still no refund issued!
I'm filing a dispute with my credit card company. That'll by my LAST order with overstock."

"Edit: Customer service worked on this for two days and found a replacement dining room set we were happy with and gave a substantial discount to honor my original purchase.

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I ordered a dining room table/chair set. My credit card was immediately charged (not pending or preauthorized, but posted) Three days later, when checking on the status of my order, I noticed it had been changed to a pair of chairs only. So I called in.

Many reps and supervisors later I get the bottom line that they made an error loading information on the web page and they would not honor the sale. The new price was nearly 3x as much. I could accept a refund, a 30% discount on the new price or apply my purchase funds to another product. That is not satisfactory. They should deliver the product we agreed upon.
"

"WORST ONLINE COMPANY OUT THERE.

I ordered a couch. They delivered the wrong one. They promise to send me a new one within three days so I can plan for a carrier to pick up the old one. The next day after all is plan they call me to tell me it's not going to be possible.

Bottom line, I stayed for two weeks without a couch and customer service didn't seem to care and didn't even keep me in the loop.

NEVER shop at overstock"

"I ordered a writing desk for my office, it came very fast however it came damaged. I called customer service immediately and they were very helpful in having a new desk sent out to my house. That one arrived fast as well, ALSO damaged. I now have 2 damaged desks taking up space in my home, courier has not come or even scheduled to come and get them. This is clearly inconvenient and I will not be waiting for a third damaged desk.

Ironically my sister has ordered all new office furniture from them as well and her furniture came damaged too. More than once. "

"I must be one of the lucky ones because I find Overstocks customer service fabulous. I have had problems more than once with orders but they were always readily handled by their customer service department. They quite simply went above and beyond one many occasions to fix things I was not happy with."

"Worst company I have ever dealt with. Almost all merchandise is poor quality. Some items received damaged, and the process causes SIGNIFICANT delays, but so be it. Also, THEIR PRICES ARE NOT LOW. They have cheap unheard of brands with inflated retails, making it seem their discounts are high. For example, they sell a cabinet from a brand they just make up that's worth $50, assign it a retail of $1000, and give you a 60% discount to sell for "only" $400. It's a scam.

My biggest problem, however, is returns.

I returned a rug. I purchased it for $289.99 - 10% = $260.99. I wanted to return it, and was told I'd be docked $11 for the label, which is fine. When I got my refund, I only got back $210. I've now been emailing them back and forth for a month. I have shown them proof, which they summarily ignore.

Basically, they shorted me my refund $40. The "Google Trusted Store Protection" seems to be a sham and isn't doing anything about it (so far).

I spent $2800 in a week, and these guys have ripped me off for $40. No problem. I'm returning everything that I haven't already used, will never do business with them again, and will go through every process known to man to get back my $40 plus be compensated for my time. I plan to initiate a small claim for the $40, plus my time, plus filing fees, plus service fees. They won't send an attorney and I'll get a default judgement.

Steer clear of this company. They are pretty much one of the worst companies to purchase from online."

"I have made a number of purchases over the course of the past few years from Overstock.com (mostly furniture and home goods, much of it on the larger side). All items have been delivered in a timely manner, in great condition, as described. Everything I have purchased was researched online beforehand, taking into account it's product reviews/ratings. Because my items have always arrived as expected I have not had to navigate their customer service, so I will admit that I can't say whether it's good or bad. I personally would not hesitate to or order from this site again."

"Terrible customer service. My family will never purchase from them again and I have initiated returns on almost $3,000 of past purchases made by each of my family members due to the treatment my aunt received from their loss prevention department. She placed an order after we had previously placed, paid for, and received numerous prior orders. She received a call from someone named Kevin because the shipping and billing address on the orders were different. The Kevin guy asked her a bunch of questions like how are you associated with both of these addresses and why are they different and things of that nature. Well, they were different on the 6 or so prior orders as well. This Kevin called our home phone and then our cell phone and then our home phone again. He told my auntie that the cell phone number had a different name than her name so it was suspicious. Huh? Ummm, i have FOUR mobile phone lines under one account for myself, my dad, my mom, and my aunt but the account is only in my name. I pay for all of their cell phone service!!! What does that have to do with the cost of tea in China??? Then he made her fax a copy of her drivers license (mind you, she is 83 so I had to do it!). She said she thought he also asked for her social security card but I told her we would not send it. Then after she did that they called back and said they got her ID but that they would not ship the order unless she wired the payment and that if she ever wanted to place another order she would have to wire the payment. When she asked why he told her it was because of a new credit account that she opened to pay for the order. My auntie has EXCEPTIONAL credit and THEY PREAPPROVED her and OFFERED the credit account to her so EXCUSE ME???

Again, we have placed so many orders that have been PAID FOR AND RECEIVED and then after they OFFER my aunt a credit account she is suddenly treated like a criminal? It seems like the right hand doesn't know what the left hand is doing there. But no problem and no sweat off our backs. Overstock can have all of their merchandise back. Auntie is sticking with her HSN, QVC, and Jewelry TV orders. Toodles!"

"Ordered two items that arrived a day earlier than expected. The items were exactly as appeared on the website. No problems - happy customer!"

"Beware of Overstock return policy. A refund only on UNOPENED packages (and only on selected products) and you pay the shipping. The most problematic part of online shopping is the inability to see, feel, try on the product. That is why most online places allow liberal returns. I bought a "loveseat cover" which did not fit a loveseat. Of course I had to open the package to discover that. Now I face AT MOST a partial refund on the opened package, possibly no refund if they do not like the way I repacked it, and if I want a UPS pickup I have to pay $18.00 shipping. Compare this to places like Amazon, which on most products asks you to tell them what is wrong, put it in a box, put it at your front door with their return label for free shipping, and within a few days there is an email telling you of your full refund."

"I'm extremely happy with my purchase from overstock.com. My purchase arrived quickly. The merchandise was better in person than what was shown. I would definitely order from overstock.com again."

"Don't bother...Terrible freight shipping and customer service. I ordered a bed from them and there are all sorts of problems with the shipping. When I asked about returning the product - since I am so dissatisfied with shipping (I still do not have the bed). They informed me that I would have to pay a fee of 173.63! Seriously."

"Great experience! Most time best prices and shipped very fast, bought many items, one got broken within first use, they sent replacement same day I told them, and prepaid label to return broken, replacement was very easy, I am pleased with overstock"