"From ordering to super fast delivery. Everything was great. My new favorite place to shop. Until the wife finds out. "
"OpticsPlanets, first off, the site is super easy to find items and to make orders. I have ordered 3 times, multiple items, and have zero problems. They hit the bullseye each time. I had a question, so I thought I'd use the chat, John was very helpful, quick with the info and again hitting the bullseye. I will continue to purchase from them. Thanks for all you do, OP is first class. "
"Good selection of products. Good prices Fast shipping, great RMA exchange process. Purchased a Viridian R5 for my Rugger LC9s which did not turn on and need to be exchanged. Viridian seems to have a QC problem, I have purchased two of their laser products both had out of the box function problems."
"Bought a camera from them, my credit card was charged, but they cancelled order, saying it's a possible fraud. Didn't notify me and didn't reverse the charge. Just keeping money saying they forgot to cancel invoice. Terrible service, don't buy from them!"
"Great products and great service"
"Great company. Good range of products, great communication and service, reasonable prices and fast n free shipping. "
"Optics planet was great on the order, including replacing the Lasermax cause it wouldn't,t turn on. When I informed them of the problem, they sent me a replacement quickly.
I would give them a ten out of ten. Every order I've ever had with them has. Been a great experience.
Now the Lasermax is a horse of a different color. The unit didn't the weapon correctly, and when I called Lasermax, they sent me another replacement. To make the story short, unless you are handy with a Xacto knife set, and are good and patient, so that you carve the trigger section out like I did, IT AIN'T GONNA FIT."
"Purchased XTS laser/light combo.It was advertized as a green laser/light combo.When I added it to my cart it came up as a red laser/light combo. I called customer service to verify which light I was ordering.After I was put on hold for a few minutes; the sales representative returned and said that he confirmed that it was I green/laser light. I purchased the product and it went on back order for a month.Upon opening the package, I was disappointed to find a red/laser light combo.I called customer service to report the discrepancy and try to acquire a green laser.They had no interest in researching the issue and just stated it was a red laser and if I was dissatisfied they would send me a Rma # and ship it back for free. In summary, If I would have received the green laser light combo it would have been a good buy. However, I could have purchased a red laser/light combo anywhere for that price.The light appeared to be a quality product so I just kept it ."
“We are very sorry to hear you were unsatisfied with your recent shopping experience. Due to an error from our shipping department, the wrong item was sent to you. Please accept our apologies for any inconvenience or frustration we may have caused.
Our records indicate that you were instructed to complete our return merchandise authorization request (RMA). Please complete the request as soon as possible as we are unable to initiate a return without this. We appreciate your patience while we continue to monitor your claim.
Please accept our apologies as we value you as a customer and we hope to service you in the future. We hope you will allow us another chance to exceed your expectations.”
"Great company to do business with. Excellent service, fair prices (sometimes GREAT prices!). Items are in stock and ship quickly. Now my "go to" store for all kinds of stuff"
"I had to return the product ordered, unit was defective, it was returned packed exactly the way it was by the manufacturer. It took 18 days to receive a replacement and I had to call them and remind them of their 10 day replacement policy. The replacement Item that was sent to me WAS NOT NEW. Item was not in original packing, additional items in kit were laying in box, item has scratches, manufacturers box was damaged even though packed well (shipping box undamaged) and documentation was severely damaged. OPTIC PLANET HAS THE ABSOLUTE WORST RETURN/REPLACEMENT POLICY OF ANY COMPANY THAT I HAVE ENCOUNTERED. I'm a business owner and would fire an employee that treated a customer as I have been treated by Optics Plant. Due to this experience I will not do business with them in the future.
In the Optics Planet reply below, they state they have no records of my return?
Obviously they have fowled records or incompetence among the staff. It is very clear the order number was 5871909 with the replacement item under order 6055857 or all they had to do was look up my name. How hard is it to put out a small bit of effort??? AND THEY STILL IGNORE THE KEY PROBLEM OF REPLACING A NEW PURCHASE WITH A USED ITEM!!!!!!!
"
“We are very sorry to hear you were unhappy with your recent shopping experience. We apologize for the inconvenience and frustration this issue may have caused you.
According to our records, we do not show any returns for this item in our system. Our quality team does not inspect shipments from our distributors. We rely on their systems to catch any errors prior to shipping. To try and make our apology seem more tangible, I have emailed you a 10% off coupon for a future purchase as our gesture of goodwill.
We want your experience with us to be easy and hassle-free. If, for any reason, you are not completely satisfied with a purchase, you may return most items within 30 days of receipt for an exchange or full refund. We will cover the return shipping when you choose our Free Pre-Paid Return Shipping Label. Please see our website for further information.
Again we deeply apologize for any inconvenience caused by this issue. We hope you will see past this single experience and allow us another chance to exceed your expectations in the future.”
"Order process and shipment of my order went flawlessly and it was delivered in less time than expected. Great experience."
"Ordered Scope mounts. Better pricing than Amazon. Very happy."
"Buy with Confidence!!! Optics Planet ships fast and their nohassel return policy is the best. I used the chat feature to get a deal on my purchase and the person I was chatting with even set up the order for me, took my information and submitted the order for me. I would recommend that anyone who is interested in buying any optical product to give Optics Planet a try. Their prices and customer survice can't be beat!!"
"I ordered a Blade Tech Revolution Klipt Appendix Holster for my Ruger LC9 and had no problems with ordering or the final product. I immediately retrieved my pistol from my safe and loved how my pistol fit the holster. This i my first purchase from OpticsPlanet and I am extremely satisfied with their products."
"Item as described and promptly delivered, but this retailer added me to a mailing list without my permission, and then proceeded to follow up with a request to write a review here a week after I logged back in and clicked their "unsubscribe from all mailings" option. Well, you wanted it, OpticsPlanet, here you go. Good shopping experience, but very poor level of respect for their customer's communication preferences. "
“We are very sorry to hear you were unhappy with your recent shopping experience. Please accept our apology for any inconvenience or frustration we may have caused you.
Customer service is our number one priority. We have forwarded your complaint over to the website management staff for future training opportunities.
We hope you will see past this single experience and allow us another chance to exceed your expectations in the future.”
"Product was not described or represented correctly. After waiting more than two weeks for the items they did not work correctly.
Will probably not order from OPTICS Planet again. "
“We are very sorry to hear you were unhappy with your recent shopping experience. Customer service is our number one priority.
We want your experience with us to be easy and hassle-free. If, for any reason, you are not completely satisfied with a purchase, you may return most items within 30 days of receipt for an exchange or full refund. We will cover the return shipping when you choose our Free Pre-Paid Return Shipping Label. Please see our website for further information. After 30 days from the date of receipt or product defects, please contact the manufacturer for possible repair or replacement.
Again we deeply apologize for any inconvenience caused by this issue. We hope you will see past this single experience and allow us another chance to exceed your expectations in the future.”
A rep from OpticsPlanet.com, opticsplanet, has responded:
“We are very sorry to hear you were unsatisfied with your recent shopping experience. Our records indicate that your order has been canceled due to the extensive risk management procedures we practice.
We completely understand the inconvenience a customer may experience due to our RM procedures. However, it is in your best interest for us to practice fraud prevention procedures since we are an online retailer, and come across fraudulent orders from every aspect. Therefore, we are constantly cautious of any red flags that may be identified as fraud.
Please accept our apologies as we value you as a customer and we hope to service you in the future. We hope you will allow us another chance to exceed your expectations.”