"From ordering to super fast delivery. Everything was great. My new favorite place to shop. Until the wife finds out. "
"The big online retailer named after a river didn’t have the stock I wanted nor any pistol grip at all. The outdoors retailer named after a fish had those items but wouldn’t ship the pistol grip to my address in commie CA. In come Optics Planet and they had both items I wanted and had no problems shipping to me in CA. Price was reasonable and shipping was free. Package arrived undamaged and on time. Items fit my rifle as the description said it would. I’m a happy customer."
"I have had several orders with Optics over several years in the past. This company is the slowest consistently to deliver orders and even slower to process refunds and will take some of your hard-earned money for the shipping process of that refund too. I have never gotten a response from a human when making email and voice mail inquiries about possibly getting a credit on this order when the scope was discounted 100 dollars days after this order and I would have been ok with a sorry, but no answer! Prices can be impressive at times, but they are horrible to deal with when anything goes less than perfect. This company will never get any additional money from me in the future. "
“Greetings! We are sorry to hear that you have not had a positive customer experience with us, as that is certainly never our intention.
Please note that we have a variety of shipping methods to choose from, including One-Day, Two-Day, and Expedited (guaranteed within 3 business days) Shipping. To view this information and more, please visit the Shipping Policy page of our website (https://www.opticsplanet.com/free-shipping.html).
We also want to make sure that you have our contact information for whenever you need to get a hold of us. Our Customer Care team can be reached over the phone at 1-847-513-6201 (or toll-free at 1-800-504-5897), Monday - Friday, between 9:00am - 7:00pm Central Time. You may also Live Chat with us on our website, or send us an email (contact information for both can be found here: https://www.opticsplanet.com/help-center/). Our hours of operation for Live Chat and email matches our phone hours above, but also include Saturdays and Sundays as well, between 9:00am - 5:00pm Central Time.
Additionally, if returning an item for an exchange or store credit, you have the option of a free pre-paid shipping label. If you prefer to receive a full refund back on your original payment method (as opposed to returning for store credit or an exchange), you still have the option to print a pre-paid label, and we will deduct $7.99 from the amount of your refund to cover the cost of return shipping. You can find this information within our Return Policy here: https://www.opticsplanet.com/return-policy.html.
We have reviewed the order number that was provided, but see that it is from the year 2019. We then were able to locate additional orders tied to that customer account, but the most recent was from the year 2020. Please be sure to contact our Customer Care team to discuss any issues encountered with more recent orders that were perhaps placed under a different email address.
We hope to hear from you again soon to discuss your concerns further. Thank you!”
"I ordered a red dot sight and it was held up in "processing" for "compliance review" for 2 weeks. I emailed the company several times and they had no ETA on when they would be able to ship the item. I ended up just cancelling because it wasn't clear to me that they would ever ship."
“Greetings seanmonroe! Thank you for your feedback. In the state of Washington, the bill HB 1240 was signed into law on 4/25, and it is effective immediately for the entire state of Washington. As a result of this new law, our Washington-based consumer transactions may be put on hold or delayed, or canceled while we continue implementing the necessary new processes that will allow us to return to our timely processing that you expect. We understand that the processing slow-down may cause inconvenience and we thank you for your understanding. ”
"They advertise a lot of neat hunting, camping and shooting items. But you getting the items you order is a shot in the dark. That happens a lot. I just had a order cancelled after filling out their paperwork and phone call to clarify why they wanted such paper work. They admit it just their store policy. I guess they do this to get your info? They never intended to sale at their advertised price. "Unfortunately, we are unable to fulfill your order. We apologize for any inconvenience" Optics planet cancelled order."
“Greetings billanders!
We are very sorry to hear of the unpleasant shopping experience that you have had with us. As we stated in the email sent to you when this order was placed,
some or all of the products that you ordered are subject to United States federal, state and/or local government laws and regulations regarding the domestic sale of restricted products. Unfortunately, we were not able to proceed with this transaction.
We hope you decide to give us another chance in the future. If you have any further questions or concerns, please reach out to our Customer Care team through phone, email, or live chat, and we will be more than happy to assist you. Have a great day!
”
"I’ve purchased from them in the pass and never had any issues. Until this year, 2023. I ordered what I wanted. Everything I ordered was “in stock”. Received an email saying the items were out of stock And would be back in stock in a month. I said alright, no biggie. A month later and it’s still out of stock, so I cancelled my order. I went back and order a few other things that were supposedly “in stock”. Got a confirmation saying label printed, waiting on carrier. I kept checking back to see if it was ever sent and nothing. I waited 3 weeks before reaching out, talked to the rep and he said he would get another order shipped to me. They ended up sending my package through DHL. The slowest carrier ever, you’d think since them messed up, they would take care of me and at least send it UPS OR USPS. Nope, DHL it was. Having to wait a month in total for my delivery is ridiculous. I will NEVER buy for them again and tell my friends to go else where. "
“Greetings eddiethatphaxay! We are very sorry to hear of the unpleasant shopping experience that you have had with us. We want to look into this further, but unfortunately, cannot locate an order using the details given here. Please provide additional information so that we can fully investigate this for you. You may give us a call Monday - Friday, 9:00am - 7:00pm Central Time, at 1-847-513-6201 (or toll-free at 1-800-504-5897). You may also reach us via Live Chat or email (contact information for both can be found online at https://www.opticsplanet.com/help-center/).
We, again, are sorry for not meeting your expectations, but hope to hear from you again soon so that we can gain your trust and confidence back. Thank you.”
"My order was put on hold to fill out some paperwork to show that I was in compliance with not bringing any products out of the country. I have been a customer of theirs for over 10 years and spent well over $10,000 on optics and cleaning equipment. This is just some ultrasonic lube that I ordered, 10 gallons that I need that finally showed up in stock. This hold came out of nowhere and has caused inconvenience, especially dealing with multiple nit wit
customer service agents. Item now out of stock again and my "optics planet bucks" have expired. They chased me away from ever dealing with them again. Frustrating string of emails with them."
“Greetings Mike! We sincerely apologize for this negative customer experience, as that is certainly never our intention.
Some products require clearance prior to shipping, as there are regulations in place that we must follow. Additionally, if an order is placed from outside of the United States, further information may need to be verified prior to shipping. We are deeply sorry for the inconvenience that this has caused, as we truly value you as a customer, and also understand that nobody likes waiting for their order.
We hope this information was useful and that you decide to give us another chance in the future. Thank you.”
"I ordered a 300 Blackout barrel and gas tube. No shipping confirmation after 4 days so I called Customer Supt. and was told my order would ship that day (Friday) or the following Monday.
On the following Monday I still had no shipping confirmation. I called again and just cancelled the order.
Not sure how long it would have actually taken to ship out but I didn't want to wait and find out.
Their prices are decent if a person doesn't care how long it takes to get the product.
DW"
“Greetings Duane! We are sincerely sorry for the negative customer experience, as that is certainly never our intention. Typically, orders are processed and shipped within 1-2 business days of an order being placed, if the item is in stock.
When your order was placed on the evening of Tuesday, 3/14, 1 of the 3 items was on backorder. The following day, 3/15, we proceeded to process the order for the 2 in-stock items. Unfortunately, on Friday, 3/17, we experienced an unforeseen delay with fulfillment. An email was sent to you that same day to provide an update.
On Monday morning, 3/20, we received your request to cancel the order. While we understand your frustration, as nobody likes waiting for their merchandise, we tried our best to keep you updated on your order status.
We hope you can look past this unique situation and that you decide to give us another chance in the future. Thank you.”
"The product was new. The product was packaged properly. The product came on time the price was very good. I will continue to use Opticsplanet for my needs. "
“Greetings Lawrence! We are thrilled to hear that you have had such a positive shopping experience with us. We look forward to serving you again soon! Have a wonderful day! ”
"I ordered my purchase, said free shipping. Wow ok! OP used DHL, Dumbest Help Legal. Mind you I'm only two dates away. DHL leaves it for 3 days one state closer. Today is day number 7. Complete liars! It's getting sent back. I've purchased from somewhere else and received it already. NEVER AGAIN DHL AND OP."
“Greetings Daniel! We truly apologize for any confusion caused. With free, Value Shipping, the time in transit can be 5 to 14 business days. We also do offer One-Day, Two-Day, and Expedited (guaranteed within 3 business days) Shipping options. Additional information regarding our shipping methods and time in transit can be found online at https://www.opticsplanet.com/free-shipping.html. Tracking details for your order on the carrier's website shows that your package was picked up from our facility on Thursday, 2/23, and delivered to you less than a week later on Wednesday, 3/1, which is within our promised timeframe. If you have any additional questions or concerns, please do not hesitate to contact our Customer Care team. Thank you!”
"Over a month & still no information when item will ship! Can’t get help from customer service.. steer clear from these guys and find somewhere else!! Possible scam!!!"
“Greetings klperformance! We want to look into this for you further, but unfortunately, your review did not include an order number. Please reach out to our Customer Care team over the phone at 1-800-504-5897, Monday - Friday, between 9:00am - 7:00pm (Central Time) or on Saturday, between 9:00am - 5:00pm (Central Time). You may also contact us via online chat or email during the same hours listed above, in addition to on Sunday, between 9:00am - 5:00pm (Central Time). Our contact information for email and online chat can be found at our website's Help Center (https://www.opticsplanet.com/help-center/). We look forward to hearing from you soon so that we may address your concerns. Thank you.”
"I placed an order shortly after Christmas for an upcoming hunt. Received the product to find I wanted a higher magnification and higher end model. Spoke to customer service around processing an RMA if I should do a refund and place a new order or do an exchange based on timing of the hunt. Was told an exchange would be fine. Checked on RMA status today and was told it can take 1 -2 weeks to process the exchange. Today is Tuesday and I leave for my hunt on Saturday so end result is I have no scope for my hunting trip or option to get the replacement or a new order by Friday. I spent $1800 on a scope for a hunting trip that I will not have for the trip. Will never order from them again. 1-2 weeks to process an exchange is unacceptable and unheard of. Should have purchased from any of the many retails that sell the same product."
“Greetings Kevin! I have located and reviewed your order in our system, which was placed on 12/26/2022 and was delivered to you on 12/30/2022. I show that we were not contacted by you until 1/5/2023, at which time you inquired about wanting a different product. I also see that your returned item arrived at our warehouse on 1/9/2023. Please note, our standard turnaround time for processing returns is up to 10 business days after we receive the returned item, as our team must thoroughly review and inspect each item individually for quality assurance. More information about our return policy and expected processing timeline can be found on our website (https://www.opticsplanet.com/return-policy.html). Unfortunately, due to higher volume around the holiday season, in addition to just receiving your item on 1/9, we may not be able to have this completed in the time you had hoped for. We do sincerely apologize for this inconvenience, but we are working as quickly as possible to have this resolved for you. ”
"Ordered a trigger Dec 5 never came telling me can't get a refund till Jan 17 because it's still in transit was a Christmas present building his first AR so if you want to wait a month for your orders buy from them me never again "
“Greetings kalisilot! We are truly sorry for this negative customer experience, as that is certainly never our intention. I want to look into your concerns further for you, but unfortunately do not have enough information from your review to locate your order in our system. Please contact our Customer Care team to provide additional details so that we can assist you further. Thank you.”
"Ordered 12/9, shipped on 12/12 however 7 days later the carrier is still not in receipt of the item. I contacted customer service twice. The first time I was told the item shipped on 12/12, which is information I already knew. On followup i was told they would look into if nothing by 12/19. My guess is that they create the label and indicate shipped so they can bill it but at this point I am not convinced they actually have the item. Customer service seems pretty useless. I wish I would have read the reviews before placing my order with them. Upgraded review - that said, they really need to find a better shipping partner. "
“Greetings Thomas! We apologize for the carrier delay with your order. Please note that an item will only be marked as "shipped" after being picked up by the carrier. I was able to track your order on their website, and it shows that it was delivered today, 12/21, at 15:18 local time. I also show that there were no tracking updates posted between 12/12 and 12/20, which is likely due to a failure to scan the package while in transit. We again are sorry for the carrier delay. Please let us know if there is anything else we can assist you with. Thank you!”
"I went online in 2020 to purchase ammunition, I knew that there was a wait before they could ship it due to the pandemic, however 2 years later they will not honor the price of my order and offering to send the exact ammunition for 11 dollars higher and 50 less count in the box. Therefore, this is telling me they have the stock to ship now, but will not honor my price they sold to me in 2020. "
“Greetings wadebrothers! Thank you for taking the time to provide us with feedback. I, unfortunately, do not have enough information from your review to locate your order in our system. Please note that when backorders are placed, it secures your spot in line, and locks in the price shown at the time you placed your order. Once we receive stock of your item, we will fulfill orders chronologically. We would like to review your order so that we can address your concerns, but need additional details to do so. Please reach out to our Customer Care team via online chat, email, or over the phone, so that we can discuss this further. We hope to hear from you again soon. Thank you.”
"11/3/2022 Update to Original Review: Mike Kowal, Team Leader from Customer Care, contacted me about my complaint. He was sincere and and apologized for this problem I encountered. He offered an even lower price match on the trigger and will send it with 2 day air mail. Mike completed the sale with me over the phone and emailed me the order invoice. It was a pleasant surprise that this matter was completely resolved. I thank Optics Planet and especially Mike for their excellent customer service. I have changed my review from one star to four stars. I also appreciate ResellerRatings for their forum to address problems.
Optics Planet Price Match (OP:15961136)
I requested and was approved by Optics Planet Customer Care for a price match on a $169.99 trigger. I was pleased as all prior purchases from Optics Planet have been excellent. I sent purchase information to Customer Care as they requested the next day. I received a subsequent message from Optics Planet Customer Care that they would not honor their previous price and stated that the trigger cost was now $198.67, a $28.68 price increase. I do not understand why Optics Planet would refuse to honor a price that they offered and approved. It is obvious that they do not care for me to continue to be their customer. "
“Greetings Randall! We want to again sincerely apologize for the initial mishap on our part. While we are pleased to hear that this eventually resulted in a more positive outcome, it was never our intention to cause a negative customer experience early on. We appreciate your honest feedback and are using this as a learning moment for our team. We truly value you as a customer and thank you for giving us another chance. Have a great rest of your day!”
A rep from OpticsPlanet.com, opticsplanet, has responded:
“Greetings RoginP! Thank you so much for leaving us this review. We love receiving feedback from our customers, especially when they are happy and satisfied with shopping on our website. We hope that you will continue to choose to shop with us in the future. We greatly appreciate your support!”