"I had searched all day for the perfect “thank you” for our daughter-in-law (a nurse) for her hard work & dedication during this pandemic. I found it on Olivela, had it sent to her and she loves it. I do, too. (I may have to get one for myself. ) Would definitely buy from Olivela again."
"I placed my order and a week later got an email saying there is no stock and it was cancelled. still haven't gotten my refund. "
"So happy with my order, can’t wait to wear it."
"Was great experience. Great customer care "
"I bought a dress 4 days ago and I have received an e mail that my dress been shipped , I didn’t receive the dress till now , no tracking # I m sending e mail they don’t reply , usually products within the US they deliver on the same day , it’s been more than 4 days and it’s in the way They don’t say in the website how many days it takes to be delivered or a tracking link , and I read many reviews about the website after buying from them that they might not deliver or to takes weeks and months to deliver .my occasion is on Wednesday. In 2 days . I regret buying from them . Will never try a new website, I have to stick to saks and farfetch . "
"The dress was delivered in great condition, folded neatly, inside a sealed bag where the elements could not hurt it. The dress looks and feels beautfiul and I am very happy with my purchase! "
"I ordered a top and the top arrived in a used bag with hair and debris stuck to the adhesive strip and the top smelled like it had clearly been worn before."
"Still awaiting this item and tracking info still isn’t updating from 3/29"
"I am very satisfied with this dress, nice packaging and reasonable price. Received the clothes faster than I expected. I am very happy with my purchase!"
"Pretty much a mess all-around. After I placed my order as a guest, I later went in to create an account to check my order status. The site wouldn't let me, kept saying that email was already registered. Okay, well maybe they automatically registered my email when I placed the order. When I clicked on the 'reset your password' link, the email never came. Never went to junk, nowhere to be seen. Requested several times, never sent. Sent an email requesting help; no answer. Sent follow-up messages on their IG account; no answer. Called their support line; no answer. Out of desperation, I clicked a random extension, happened to get an actual person, who was nice-ish enough but did follow through and get a tech to reach out to me regarding the account error. I did finally get my account set up. Fast forward several days to when I finally receive my package. I ordered TWO items. One was correct, one item was completely wrong. Not only that, they sent me an item below the cost of the actual item I paid for. If I had any faith in any kind of communication with this company, I would reach out and return the item. Instead, I will leave a review on all of their platforms warning people about my experience. STAY FAR AWAY. Horrible, horrible company. Needless to say, won't buy from again."
"I ordered placemats that were listed as a “set of 4”. So I bought 2 sets. When the box arrived there were only 2 placemats. Customer service said it was an “internal error” and they’re “sorry” the placemats are sold individually. REALLY?! No responsibility for their error or the fact it’s the week of Christmas and their error has left me without a gift. I’d never trust this store again."
"Horrible experience!!! I will never order anything from them ever again. I ordered a pair of shoes and never received them. "
"I ordered a dress for a wedding. I relied on the dress to arrive in time.
After waiting a few days and not receiving a tracking code, I logged into my account and saw that the order was cancelled!
I didn't receive a cancelation email or notice.
Only once I emailed them, did they let me know that it was canceled.
I will not be ordering from them again. "
"So i ordered a watch for my girlfriends birthday, with the shipping time saying it would get here between the 27-29th of september, it is now september 30, her birthday is tomorrow, and it hasnt shown up. If i knew it would not make it here in time, i would not have ordered it. Funnily enough, i receive almost daily emails about ads to purchase more items, as well as the email to this customer survey, all this before having even receiving a shipping confirmation. Company gets a thumbs down from me. "
"I called and emailed three times and still stuck with this dress I want to return. I have never had this experience before."
"I'm shopping for a cocktail dress and found a wonderful choice on the Olivela site. Super easy navigating their website for purchase; the items arrived within a few days; plus free shipping and returns, allowing me to buy two different sizes and try them on at home. Their philanthropic work is a wonderful addition to my purchase - definitely a business to support! "
A rep from Olivela, ashlie.olivela, has responded:
“Hi Dana, thanks for leaving a review. I'm sorry to hear you're frustrated with shipping speeds. Your order was shipped internationally from the UK to the US and so does take a bit longer in transit than if they had shipped domestically. I'm glad to see they got to you within a week of the order being placed. All the best. ”