"I had searched all day for the perfect “thank you” for our daughter-in-law (a nurse) for her hard work & dedication during this pandemic. I found it on Olivela, had it sent to her and she loves it. I do, too. (I may have to get one for myself. ) Would definitely buy from Olivela again."
"Was looking for a particular item, easily found it, then the site provided a sleek shopping experience! "
"I enjoy your styles! Keep up the good work."
"Discovered Olivela through a google search for a specific jacket from a designer. Olivela popped up and was pleasantly surprised by the selection, and sizes available for the designer I was looking for. And the discount, easy/fast check out experience was an extra bonus. Definitely delivering a better experience than MatchesFashion and Farfetch these days. "
"I received a nice discount after joining the reward s club."
"I have the worst experience ever.
The company I would not trust.
They hold my refund almost a month!
I had a couple items I had to return.
The materials they use are itchy.
**** slides around me and doesn't hold in proper place.
Is that how you do luxury clothes?!"
“We sincerely apologize for the less than satisfactory experience. We deeply value your feedback, as it helps us to improve our services. We understand your frustration regarding the delay in processing your refund and the quality of the items you received.
We are committed to providing our customers with the highest quality products and a seamless shopping experience. It is disheartening to hear that we fell short of your expectations on this occasion.
We have taken your feedback seriously and will use it as an opportunity to review our return and refund processes and also to ensure that the quality of our products meets the high standards we aim for.
Please feel free to reach out to our customer support team at help@olivela.com if you have any further concerns.
Thank you for your feedback, and we appreciate your patience and understanding as we work to improve our services.”
"Great deals with the frequent sales. I also love the selection curated by this company, and the good they do in the world. "
"Love when I could shop and give back at the same time. Olivela makes it so easy "
"Only thing that bothered me was the lack of email communication. I never received a confirmation email for my order nor was I ever notified when the item shipped and provided with tracking information. Other than that everything was good"
"Nice rewards system but not very convenient interface for account page and check out "
"Fast shipping, dress was a perfect fit, exactly as described "
"Still no sunglasses and no response!"
“Hi Tami! We're so sorry you haven't received your sunglasses or a response from our customer care team. Your email was received at 7am today, our customer service hours from 9am-5pm, they can assist you promptly as soon as they are in. We truly appreciate your patience and understanding while we get to the bottom of your order! ”
"Took a week to ship my order."
“Thank you so much for bringing this to our attention. We apologize for any inconvenience caused by the delay in shipping your order. We understand how frustrating it can be to wait longer than expected for a package. Rest assured, we are working diligently to improve our shipping processes and ensure faster delivery times in the future. Your satisfaction is our top priority, and we appreciate your patience and understanding.”
"I reached out to customer service about my late delivery and no one responded "
“We apologize for any inconvenience caused by the delay in your delivery. We understand how frustrating this can be and we sincerely apologize for not responding to your previous message promptly. Our customer service team is available Monday-Friday and strives to respond within 2 business days. Your satisfaction is our top priority, and we are committed to resolving this issue for you as quickly as possible. Please rest assured that we have escalated your case to our dedicated customer service team. Thank you for your patience and understanding.”
"Beautiful styles and crafttsmanship!"
"It’s been over a week since I made my purchase for over $500.00 and I still haven’t received my order. "
A rep from Olivela, Debra.Olivela, has responded:
“We are thrilled to hear that you had a great shopping experience with us! Thank you for choosing Olivela. ”