"No warning, Return 20% , even I cancel with in 2 hours"
"I ordered a chair from OJ Commerce and the product arrived quickly, completely assembled, and in perfect condition. I would not hesitate to order from them again! "
"I ordered a futon from them. it cane damaged and with missing parts . The return has to be in the original box that I tore up trying to open the package and at your own cost and the restocking fee is 50%
I tried to reach customer service it was impossible !!!! The quality of the product is so bad and they filter the reviews on their page , don’t buy from them !!!!!"
"Worst customer service ever received. Long shipping time. Open and damaged boxes. Unapologetic and uncaring customer service. Took 30 days to receive our order. DO NOT BUY FROM THEM!!! Go anywhere else. Horrible customer service. I emailed 5 times, forwarded all emails again, left 2 voicemails and NEVER received a response. DO NOT BUY FROM THEM!!!!!"
"I payed 323.00. For a vanity and all I recurved was a mirror. They wanted me to pay shipping cost and 20 percent to return it.This company really does need to be investigated. I believe they are a bunch of cons. BUYER BE WARE
Mary Hardwick "
"We received the little tikes picnic table very fast and in perfect condition ! My 2 year old granddaughter loves sitting at it and playing with her toys. It is a perfect size and the colors and design are great! It was a great purchase, and I would highly recommend it."
"Horrible customer service. Refunds less shipping and handling AND A 20%/50% RESTOCKING FEE is nearly impossible to get. Was on hold with customer service for 15 minutes then got a voice mail box, a voice mailbox is full message, an error message, and then was hung up on. Will never buy anything from this company again."
"Everything was great, no missing parts and tete etet is beautiful and goes wll in a natural setting."
"So I ordered a coaster coffee table and end tables on the 21st and it says delivery will be to your house be end of day 24th. Ok, no problem right? Well, it didnt move for 3 days until I called and complained and they of course blamed it on the vendor. Then it not only arrives 4 days late all 4 corners of the top for the coffee table are all smashed. I'm now waiting for a response as to what they will do. I sent pics and everything. This has been one of the worst online shopping experience ever. I literally order big stuff like treadmills, yard equipment ect and never had the issues I've had with this company. When you call you cant even get a live representative. "
"Fast Delivery. Nice product, desk surface space a little tight with 2 monitors. For a fiber board construction is OK. 2.5 hours to assemble. If I was to do again I could probably get it done in 45 minutes. This is a good desk if you are tight on space."
"I was looking for some Pet Stairs for my two cats to get into my bed with ease on Walmart's website when I came across these pet stairs sold by OJ Commerce!
My order came way before the estimated delivery date! And it even came with the tool that was needed to assemble; which made them even more easy to assemble! The directions were very easy to understand! Even though I didn't need the directions! It was very simple to put together! These Pet Stairs are of great quality, and just the right height for my four inch bed! My cats really appreciate the fact that they no longer have to jump to get on and off of my bed! "
"Ojcommerce offers horrible customer especially service for returns!! On May 1, 2020 I purchased Bissell Deep and Clean from Walmart.com through ojcommerce for over $32.00 for 60oz. I checked my order on May 2 and the price had dropped to $17.00 for the exact same product. My order had not yet processed. In fact it took until May 14 for my order to process. The entire time the price remained at $17.00. Ojcommerce did not notify me of the price change and offer me the difference.
When the I attempted to return the product to my local Walmart. The associate stated that "she could not take the return due to it being from a third party seller and you will have to contact the company yourself to make arrangements for a return" so I immediately contacted ojcommerce and I recieved an email stating "you have 10 days to return this product. You will be responsible for shipping cost. You will be responsible for a 20% restock fee and if we feel that the product is damaged you can be charged up to a 50% restock fee."
So I went to walmart.com and clicked on the product's return policy and it stated "return:store" so I went back to my local Walmart. They again refused to take it. This time citing the coronavirus. I asked to speak with a manager who by the grace of God took my return. He said that they would ship the product back to ojcommerce, with no restocking fees.
During this entire ordeal o attempted to contact ojcommerce by phone and email to not avail."
"Bought a bike and there was quality issue. I could not reach customer service at all. Nobody is answering the phone. At least if people are working from home, they need to be able to answer the phone from home. Not happy at all. This is the worst that can happen for customer service. "
"I got 2 nightstands and they came in great condition love the quality the color some of the instructions could be more clear other than that I’m really satisfied "
"It is incredible that they are reqeusting to return the product on the original package (which is imposible) you have to **** out the package to be able to essambly any product. I really though it will be easier and smooth since they are selling thought wallmart and I would be able to return to one of the stores, but instead, and besides we have to pay for the shipping. what a horrible services. "