"I tried to order a part online giving a specific part number. They emailed me about a week later telling me that my order was on hold because they wanted my VIN number! In the process they gave me another part number that was supposed to be the correct one. Of course that part was twice as much money as the part I wanted. In my mind I think they should have given me some sort of discount, maybe not for the whole thing but something! I got nothing from them that made me feel like they really cared at all about my business!!!! There are a lot of other websites that are much better than this one."
"I purchased a used radio for a VW Jetta. OEM did not provide a disclosure that VW (maybe others) require a anti-theft code to make the used radio work. For VWs only dealer can provide the code and dealers charge about $150 for the 'service.' This brought the cost of my used radio into the price range fro a new radio. They did not provide even a penny in refund for this non-disclosed cost. Buyer beware."
"BAD! Bought a replacement mirror advertised as being compatible and it totally isn’t and they won’t take a return. Wtf?!"
"Ordered a part from their site, the part description on the website did not mention the color. The part was black in the picture on the website. So I ordered it and the part arrived and it was ivory color. I mentioned it to me and they say it is my fault because I did not look at their detailed catalogue or did not call them. POOR RESPONSE!!!
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"They will take your money and run..Owner Matthew Patrick was convicted of fraud in 2017. He attempted 350 counts of fraud at a VW dealership owned by his family.. Do a search for Matthew Patrick Boylston MA and you'll see the article about it. "Deb" the extremely rude employee is actually Matt's wife Taryn. Their entire business model is predicated on scams and cons. I learned the hard way after ordering over $300 in parts and never receiving them and still fighting for a refund. Stay far away from these people.
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"I ordered (#31459) some parts from them, and hood arrived bended and bumper was damaged too.
The package was terrible. I opened claim for refund and after 2 months I still didn't get refund.
The customer service is terrible they don't answer on calls and emails. Stay away from them"
"OMG RUN !!!!!!!!!!! Read the reviews, I am complaining to my Credit Union and BBB. I will post all over the internet. This place is a 100 percent scam!!!!!!!! I put in an order including the VIN and it said it fits my truck, charged my card $138. Hours later they wrote back and said it does not fit and the part is $290 can they process my card!!!!! Its cheaper at the dealer or Mopar OEM . Read and run"
"They wouldn't let me return a side mirror that was never used, still in the original box and packaging, just because it was past the 30 day return window. The part they sent me didn't even fit my car."
"I ordered a mirror for my car... they had to order from another place to get it, so it took twice as long to get it. I got the part and it was the wrong part (not at all what I ordered). Then, I sent it back, per their instructions, and they received the package. I grabbed screenshots of the delivery confirmation and saved them (b/c I've been screwed by companies before). Well, two weeks go by and I still hadn't gotten my refund. I used their Live Chat function to find out what was going on and they said my refund would go out that day. I took screenshots of the whole conversation b/c I didn't feel confident about them actually refunding my money. TWO MORE WEEKS WENT BY and I still haven't gotten my refund! I got back on the Live Chat today and went off. It took 40 days from the day they got the part back, and me harassing them, to get my money back. I just now got the refund confirmation email. I don't think they were going to send my refund if I hadn't gone back and kept records of everything. Thieves!"
"Ordered 2 parts for 2018 Audi Q5, good price. They received order on 5 Apr 2021 created shipping label on 9 Apr 2021 but the shipping label wasn't send to vendor. After may calls and emails I finally talk a person who confirmed label wasn't sent. Finally received parts on 28 Apr 2021 but only 1 in package and I had paid for 2, no long needing part, requested refund. This process required many phone calls and emails, sent part back to vendor at my expense, part received by vendor no responds from OEM.
Would not recommend to anyone.
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"Buyer beware!!! They are a SCAM!!!!! As a first time customer I’m very upset of the part that was sold to me. I ordered a side mirror for my 2020 Ford Escape which is a dark gray color and the mirror that was sold was blue!!! I don’t understand why I even bothered putting the make and model of my vehicle if you can’t even come close to the color of what it should be. Also, the return policy is a joke!!! I’ve emailed them 3 times and they said they can’t give me a refund. "
"Ordered a wiper for my GMC. No response from seller? Emailed and called and still no response. I would not recommend doing business with them."
"Was waiting about a month for a backordered part finally got it in before the would ship anything. It was not fast by any means but I did get everything I had ordered. They do lack communication and speed but did deliver for a reasonable price. "
"Ordered part mid-August, did not see any change to order status for 2 weeks, began to call almost everyday for a couple weeks before finally hearing from someone. After hearing from them they told me the part (which was big) was difficult to get shipped and they were working on it. Three months after placing my order my part arrived shipped only wrapped in a single layer of saran wrap (for a plastic underbody part). The part actually broke in shipping and I have tried to contact OEM parts to resolve but have never heard back. DO NOT ORDER FROM THEM!"
"I ordered a car part, they would not reply to my emails, I called and the tel. no. is either busy or never answers. Its been 6 weeks and all I got was a withdrawal from my bank account. Guess they are a scam."