"I have never been so dissatisfied with ordering from an online store before. I ordered a nitro RTR rc and got a completely different model then the one I ordered. The model they sent is cheap looking compared to the one I ordered. If they were out of the model I ordered why not just cancel my order, or at least try to come close to the model I requested. Before jumping to a conclusion about NitroRCX.com I did email customer support 2 times now. The first time after a week the only response I got was

Dear Customer,

We have updated your issue in our database. We shall have someone will get back to you in 1-2 business days.

Regards,
NitroRCX

A week later I still have no update and my second email; that has gone ignored. Guess I am out $140

I will have to try to resolve this issue now with my credit card company."

"I am happy with the service, price, shipping cost and shipping speed. I would buy from again, especially if more of the items they sell were in stock."

"I have purchase 4 deferent RC cars from NitroRCX very happy with all. The last one I ordered was a 1/10th Scale Exceed RC 51C872-MaxStone10-Green Rock crawler. This is a nice little crawler. Although I may need to change the shocks it tends to lean to one side do to motor stork. As for NitroRCX They have been grate to buy from very fast shipping. And customer support has been grate every email has been answered within one day and all questions answered. I have also found them to have the best prices on RC products that I have seen.

For me NitroRCX Gets AAA+

Thanks NitroRCX"

"Ordered a Nitro RC car + starter kit on 12/28. Package shipped the same day and shipping information + UPS tracking was emailed to me. The unit arrived yesterday (1/5/10) as scheduled, in good packaging and good condition. Although I haven't been able to run the car on nitro yet, I did install batteries in the RC controller and receiver and verified that that part works fine.

I can't wait for a break in the snow to power it up!

Overall I'm very satisfied with the great price and quick service of NitroRCX."

"The car and merchandise we receive were of high quality and exactly as explained. We did however order an electric start with the car which we didn't receive and had to call customer service. Customer service told us that the starter doesn't work with the car. After speaking with another service rep we found out that it DOES work so they are sending it out. Unfortunately, we didn't get it by Christmas. Also we paid extra for the 3 day shipping and the electric start was resent on the 23rd but wont be received until January 5th. Needless to say we weren't impressed with the customer service of the company. The overall product however is a 10. "

"A very easy purchese. Website is easy to navigate, inventory status frequently updated, check out was a breeze. Company was quick to send shipping information via email as requested. Package arrived in good condition, thanks UPS! If I had a criticism, it's the fact there is no real good information about caring for the Nimh batteries. The product itself has performed above expectations, so far. Overall, I'm pleased with NitroRCX.com, and would recommend them to others. "

"I really like the graphics, and love the look of the rims and tires. The truck is very durable, and looks to have a long run life. The truck has alot of travel in the suppension, wich I think is a good thing for quick stop and go turns. I really like the solid under carage, that seems to take the brunt of all jumps. None, the less I'm totally satisfied with my purchase and look forward to doing business with you in the future. Thanks, again for a new and exciting past time.
Yours truley, Jason Reynolds"

"I placed an order with these guys on December 9th 2009 to get my Son's Christmas present. I bought an 1/10 Scale Exceed RC MadSpeed Electric Powered Drift Car 350, when I received the car, the car was damaged, the car body was broken but the box in which was shipped was fine, no dents, rips or any sign of bad handling during the shipping. I tried to contact them by phone but no luck, it was impossible, I spent a lot of time on the telephone every time I tried to call them. I decided to email them but it took more than three business days to get every single reply. The live chat service is terrible is always "busy". After all of these attempts they finally gave me the RMA number to ship the car back but they said they don't cover any of the return shipping costs even though it was their fault.So finally I decided to keep this broken car since is almost Christmas eve (nine days after I received the car) and if I ship it back, it'll take at least two more weeks to get the replacement, so it will be next year. Therefore I prefer to give this broken car to my son instead of nothing as a Christmas present.Buyers I want to warn you guys that this is the worst experience shopping on the internet that I ever had. Nitrorcx looks like a home business with a terrible customer service. I would never buy anything from them.I'm very sad because I spent $120 to give my son a broken car and I know he is going to be very sad too.
"

"I received the buggy as ordered very quickly. I can't wait to see the look on my son's face on Christams morning. Thanks NitroRCX.com
Dave"

"Everything perfect, as always NitroRCX offers all the necessary parts"

"I bought my son an RC car for Christmas at NitroRCX.com. I was able to use their live chat to get questions answered reasonably well. The prices were good and the shipping was quick. We haven't used the car yet so I can't attest to anything else, but so far it seems like a reputable business."

"I ordered a 1/10 brushless buggy on oct 2ng. I recieved the car with a broken radio crystal. I paid 40$ to ship it back. I get the cat 2 weeks later (10-22) and one battery is dead. The ecs processor is bad. I now have to pay shipping again to send it backand get charged a 15% restocking fee for something that NEVER WORKED. Customer service's answer to everthing "this is our policy" DON'T TRUST THIS SITE "

"The ordering online was very easy and the shipping was very fast. Package arrived a day earlier than expected.
Now when i called to ask about some missing parts and a manual the person was very rude and kept cutting me off when I would try too speak. The small manual I did recieve with it said there was 3 items included. I was told "no thats not true, even if you went to the factory the box would not include these items." When I asked why it saythere included he said again "no your wrong there not included." I then asked if there was another manual i was missing because there is some reference points on a page that was included that told me to refer to a certain page, which I did and it was not correct. Again I was told very rudely "No your wrong it does not come with that." After trying too speak and ask some questions, I kept getting interrupted by the salesman or whoever answered the phone, and not able too speak I finally gave up and hung up. Not very happy with customer service. I also was on hold for over ten minutes while waiting for someone too pick up. Not sure If I will ever buy from or recommend this store too anyone."

"Well, I ultimately decided to cancel my order - simply because I did some research afterward to find out that the buggy I ordered didn't have the parts I wanted (Do the research before-hand!); I immediately sent an e-mail to cancel the order (on their processing day), and they were very apt to handle the cancellation. The money was refunded, though I do see myself placing another order with them sometime soon."

"was perfect shape and delivered on time
will need to ask questions about idling too high but oredered correct fuel(i think) and will try that before flooding with questions. Would've ordered fuel through you guys but didn't see the prompt for it!!!! When first start it runs thousand miles an hour so shut down right away and ordered DYN2320 Blue Thunder Sport 20%, Quart
Hope thats right
Jeff Maier"