"Do yourself a favor and dont order anything from this website. I drove my 1/10th exceed brushless buggy for about a week then things started falling apart on it. These cars are cheaply made thats why their cheap. If you break something on your rc forget about ordering spare parts for from NITRORXC. No lie, I have been waiting close to 4 MONTHS to get a new chassis. I wish I could say I was lying but I cant. Try to ask for a manager, ohh not in today. Total waste of money. Search elswhere if your serious about rc vehicles. And another thing, dont be fooled by reviews. I have written numerous reviews which state this excat problem but magically none of them have made it to their website"
"Listen to what everyone is saying about this company! It's all true! To say customer service, would be nice, if there actually was any."
"Please heed the warning of the numerous negative reviews as they are quite accurate. As a father wanting to simply provide a quality product to his son this company is far from delivering. My biggest complaint is there is no means of contacting support. You are in a black hole with the email, phone and web support. I would not recommend this site and echo the other review stating the disbelief in how they can continue to stay in business."
"worst website ever DO NOT ORDER, customer service was horrible. pluse they screwed me out of 100.00 for 2 day speedy shipping. when they flaked out of the shipping date i called and talked to a rep i was talking to the rudest people.
THIS WEBSITE LIES TO YOU....."
"Nitro RCX dont have an E-Mail Adress that work. Their servers is of line no corrospondence with them. I need an E-Mail adress to contact them. Can any one help me with an mail adress that work. "
"DON'T EVER ORDER ANYTHING FROM THIS COMPANY!!! They are terrible. If you ever want to return an item, forget it, you will be stuck with it. They will not return items, they will not get back with you, you will not be able to contact them by phone, email, etc.... JUST DON'T BUY ANYTHING FROM THEM UNLESS YOU DON'T CARE ABOUT YOUR MONEY. Trust me, you will regret it if you do. They are thieves!"
"Horrible company. Received a incomplete, broken
1/10 off road buggy. Bought this for my
Little brother for Christmas. Now I have to
Explain to him why his brand new gift isnt working.
NO response from this crap company.
I spent 200 dollars and now another 45 dollars
On parts plus 35 for shipping.
I pray everyday that this company goes bankrupt
And their families starve"
"Nitrorcx sucks i ordered a drift king with led for $169 and it was broken the body was cracked and it did not drive. I would not order from them"
"**** SCAMMERS **** SCAMMERS **** SCAMMERS **** Everyone should report this business to the BBB . It is sickening to see businesses like this one give other good businesses a bad name . How can this many people have this many bad experiences and this place still be able to operate . I have painstakenly read the reviews and cant add anything to what has already been said. Tech ticket-doesnt work, Email-doesnt work, Help line-doesnt work, Sales line-answered after very long hold times but guess what? Yep you guessed it, CANT HELP. So what can you do??? Take up drinking!!! Beat your head against the wall!!! Hope that state falls into the ocean!!! Maybe with any luck that business will finally disappear...."
"I ordered a Rock Crawler, electric remote car for my Grandson. On my grandson's first visit this May, 2 weeks after I received this car it worked for 2 days and died. The box looked like it had been opened and used. Nitro RCX sent me a servo to fix it, but it didn't. I sent the car back, $30 shipping, it comes back and only worked 2 days. By this time the warranty is up. I have ordered another $35 in parts and it still doesn't work. I have called customer service 8 times, usually there is a 1 1/2 to 2 hour wait. Most of the techs are rude. My grandson is without the car he wanted so. "
"I've been very pleased with NitroRCX. I purchased a 1/10 Brushless PRO Exceed Sunfire and then made another purchase of a battery charger, an extra battery, and toolkit. Yes, I had to do some online research to find out how to fix a setting on the speed controller and yes, I had to order a replacement part--BUT that's the nature of real RC vehicles, and making repairs and modifications, and learning about how everything works is a satisfying part of the experience. I found their prices to be great, the ordering process easy, and their customer service was responsive and friendly (both through LivePerson chat and asynchronous help ticket). I love all of the instructional videos that they have on YouTube. I find the videos have answered just about every question I had and also indicate how committed the company is to its products."
"Car was damaged when recieved. nitro rcx claims i have to pay shipping for parts to fix the car.How does that work? Worst customer service i have ever had to deal with. "
"I have made two seperate purchases. I got two Mad Torque 1/8th's then a Max Stone 1/8th. Let me start out by saying both products are great for the money. I have a bad ESC in one of the Mad Torques. It has taken almost a month and still have not gotten the replacement part yet from them. I have E-mailed them and they responed with E-mail they would ship out the part,Then I called their service tech line. Afer a 1/2hr wait on hold I got to talk with a guy and he said they had to order the part it was expected to arrive today and would ship out tomorrow, then I finally got on the chat line when it was up "which is rare" and talked to Scott. He said he seen the previous conversations on my order history and didn't know why the ESC had not shipped yet but would get it out yet that day. Still no ESC a week later. I have once again E-mailed them requesting a tracking number or an RMA to send back the truck. "I have not heard from them yet!!!! Like I said I love the rock crawlers but the customer service sucks. If you can find the Exceed 1/8th crawlers at a different site definitly buy them they are great."
"I have never been so disgusted with a company in my life! We ordered a 1/16 brushless truck along with a spare battery and a camera for my son for Christmas. It's the only thing he asked for. I placed the order on 11/29/10. On 11/30, I received both an order confirmation and a UPS tracking number. On 12/7, more than a week later, I received an email stating that the truck was out of stock and would be shipped in 4-6 weeks. They would ship the battery and the camera unless I responded to the email to cancel the order. I called and spoke to someone who very nicely offered to ship the truck when it came in stock (isn't that the problem--I can't wait 4-6 weeks for a "Santa" present!). If they'd notified me right away that it was out of stock, I could have chosen another product; by the time they notified me, everything was out of stock.
So I emailed, still on 12/7, and requested that the entire order be cancelled and my money refunded (they charged me in full the day I placed the order, which should always be your first warning sign--reputable companies don't charge until they ship). I did not receive the camera or battery and considered the matter concluded--they clearly got my email requesting they not ship the items. I found another awesome company and got a fantastic product for my son for Christmas.
Last Thursday, 1/20/11, my truck arrived!! Then I checked my credit card statement (my bad for not doing it sooner) and realized they never refunded my money. So I called again. As others have stated repeatedly on here, I held--at my long distance expense--repeatedly while "Charlie" talked to his supervisor over and over and over again. What's the issue here? Send me a prepaid postage label, I'll ship the truck back, and you give me a refund. This is not difficult at all!
Charlie gets nasty with me when I tell him I'm not covering shipping, teling me that the policy is clearly stated on their website that they don't pay shipping costs. I said that's perfectly understandable if they shipped it to me and then I changed my mind. But I clearly cancelled the order, via email, to the email address they requested. Therefore, the shipment is their mistake, and I will not pay return postage. More back and forth with the "supervisor." I finally told Charlie that if they didn't send me a label, I would contact my credit card company and the BBB. Charlie then told me they'd send the label by EOB Friday with a stern and hostile note that they don't normally do that sort of thing. While on the phone, he sent an RMA, and I confirmed that I had received it (thereby verifying that they do have my correct email address).
As I'm sure you've guessed by now,I did not receive the label. This morning, I sent an email indicating that if I did not receive the label by EOB today (45 minutes from now with no response yet), I would contact my credit card company, my attorney, and the BBB first thing tomorrow morning. Guess I'll be wasting a lot of time on the phone tomorrow.
Buyers be warned: As you can see from these reviews, if your product arrives properly and is in good working order, all will be right with your world. But if you have any problems whatsoever, there is not a single polite employee at this company who cares whatsoever. They will do nothing to accomodate you or fix their own mistakes. They are nasty, rude, and downright condescending at times. They will flat-out lie or simply hang up on you just to get you off the phone. DO NOT DO BUSINESS WITH THIS COMPANY. There's an excellent chance you will live to regret it."
"We ordered a gas powered RC car for Christmas for my son. It didn't work and their service is non-existent. We have called over 40 times -- the line is busy, we have emailed for two weeks with no response. I am extremely unhappy. We have used these cars before and know how they work, so we're not rookies. I would expect them to stand by their product."