"WE ALSO STRONGLY SUGGEST YOU NEVER BUY FROM THIS COMPANY!!!! We purchased a $300 car and accessories. We used it one day and it started to fall apart!! It failed to charge and then the computer board went out. We sent it back after a representatives approval and waiting on hold for 53 minutes!! We were also told they would fix or replace it, however, once they received it they said the return was not authorized, they didn't want to fix it and only offered a refund of the purchase price for a faulty product!!! They do not want to work with the customer or care about keeping them. Great "take your money and run" policy!! "

"DO NOT PURCHASE ANY PRODUCT FROM THIS COMPANY / WEBSITE. Here's why... I purchased the Mastadon 1:18th scale 4WD brushless truck. As soon as I removed it from the box, I was shocked to see that it was much more in the range of a 1:20th scale. This truck is VERY tiny. After three runs the rear diff broke. Luckily I had a spare I salvaged from a different model/brand that fit. No problems right? Wrong.... after just 11 runs, the truck became erratic in response and burst into flames, producing a surprisingly large amount of heat and extremely toxic smoke. I was left with a lump of stinking toxic plastic and a cheap transmitter.

I contacted nitrorcx.com via their "ticket system" which is apparently operated by another company who also handles customer issues for other RC sellers.

Initially I was offered an exchange or refund *after* I responded to a few questions. I replied and was sent another set of the same questions not twice but three times. I responded to all three replies only to get a response that the warranty had expired and there was no further action to be taken even though, all three people (yes each response was from someone different) had clearly seen the purchase date of 11/23/2014 shown on the order information. Obviously this would be checked first thing. So initially it either wasn't an issue or they simply had no intention of offering me an exchange (which I opted for) or a refund.

They do not answer the phones and the "Live Online Customer Service Chat box" is always OFF line.

I submitted my information to my bank who will initiate a chargeback to due the fact that the product description ( Top Quality - Hobby-Grade, 1:18th Scale) is misleading and false advertising.

If you've recently purchased a product from this company that has fell short of THEIR written description, I would recommend contacting your bank to initiate a chargeback and also file a complaint as I just did, with the BBB.

Again, DO NOT BUY ANYTHING FROM THIS COMPANY... you will be among the other several hundred unhappy, scammed customers."

"Where do I start... The only good thing I have to say about this site is the price for the RC cars/trucks. I have purchased two 1/8th scale 4x4 buggies and three 1/8th scale 4x4 short-course trucks. My first purchase, I was overjoyed with the quality of the car, I hadn't had any reason to contact customer support. I drove the car in the snow, hit an ice patch and it self destructed at 50mph into the mailbox. The 2nd buggy lasted a little longer (now spring and summer time). It was time to order replacement parts. They took my money and gave a shipping date. 1.5 months passed by and i still had no parts. That's when I started looking at the short course trucks, figuring the different construction would hold up longer. First SC Truck showed up and the ESC was bad, so at my expense, they shipped it back and swapped it with #2. #2 was supposed to be another 2.4 GHz remote, but they shipped a 27 MHz. Already this is not okay. Adding salt to the wounds, they hooked up the brushless motor wires backwards, so the forward trigger was scaled down at a slower speed, but reverse was at full power! Imagine a car going backwards at 35mph then trying to steer. After crapping my pants (and not destroying the car), I had the car shipped back (this time at their expense) for the proper car. The cars are reasonably priced, but the lack of respectable service is almost worth spending more at other more reputable dealers. It pains me deeply to say "they still have the lower price" and that is probably why they're still in business. It's hard to pass up a good deal."

"After reading all the reviews in think that a lot of people expected a four or five hundred dollar rc from them for half price you get what you pay for.These are low end rc's looking like hi-end. There parts such as esc and there awesome transmitters are really good for price. And shipping is normal and I order a lot on line rc parts and there all the same. Want quality buy an axial or rc4wd and see price difference. JUST SAYING ..."

"DO NOT BUY!!!!! Right out of the box we had problems with my son's Tacon. They do not stand behind their product at all. Once they have your money, they don't care. It was my son's BIG Christmas present, all he could talk about for two months. What a disappointment. Wish I had known that they sell overpriced crap. Not sure how they stay in business."

"Don't believe NitroRCX's product reviews on their site. It seems that reviews which highlight flaws in their products don't get posted. I purchased an Iron Track buggy, had many problems keeping it running due to poor design and poor quality of parts, and tried to post a review to let people know of my issues, but NitroRCX did not post my comments. Big surprise! Also, their charges for shipping are outrageous. I think they make more on the shipping charges than they do on the product."

"Their phone doesn't work (goes to Memphis employment service). Online support email is automated, they don't even read it. Product was cheap and not worth the money so taking a 15% hit on return plus heavy shipping costs. Had high hopes for these guys but they really don't have their act together. Too bad."

"http://www.nitrorcx.com/ SUCKS I had a problem with them, used the live chat, here is the conversation....

Chat InformationPlease wait for a site operator to respond. You are number '3' in queue. A Customer Service Representative will be with you as soon as one becomes available.

Chat InformationYou are now chatting with 'Andy'

Andy: Our phone number is ***-***-****, please note that it may be busy.

chad: hello, i ordered some stuff the other day and to my suprise the Item# 19P-A-20166 on the order was only 2 rims with tires,i went back and the item description does not say any amount, normaly when you buy a rim and tire you get 4 of them in the world i live in but my order only had 2

chad: I want to order 2 more for the RC but i cant pay the extra $10 for shipping and the tires only cost around $5 that makes no sense to me so im wondering if I can get a shipping credt so I can order the additional rims and tires I need ?

chad: my original order number is XXXXXXX

chad: this is the second RC purchase from you guys in a few months so i am not just looking to crook anyone I am a good customer

Andy: I'm sorry for the delay. I'll be right with you.

chad: ok

Andy: I'm sorry about that, but you would have to pay the full price of shipping.

chad: there is no one that can auth a discount

chad: when the item should have said 2 rims and tireswhen it says nothign at all
all i could do was assume the ushual4 rims and tire

Andy: No I'm sorry

Andy: You would have to pay for shipping.

Andy: On the picture of the item, there is only two on the picture

chad: would you go out and buy 2 rims for a car?

chad: thats bs

Andy: You get what you see see that is pictured

chad: there needs to be text info

Andy: I'm sorry Chad, but we will not offer you free shipping.

Andy: You need to purchase it on your own with the shipping costs.

chad: then the add should read

chad: you get what you see.

Andy: We will keep that in mind.

Andy: Thank you.

chad: well

chad: keep in mind i have spent over $600 in the last few months with http://www.nitrorcx.com/

chad: and I will take my money elsewhere from now on

chad: and post this conversation as well for a review.

chad: lame! like im going to buy some shipping to get $5 tires

chad: why dont I just goive you guys $ for nothing

chad: lol

chad: see you on facebook, youtube and google review, thanks for taking my $ and having no concern for a customer relationship

Chat InformationChat session has been terminated by the site operator.
"

"I purchased a truck that has never run. It was DOA. The ESC is bad. Forget ever getting service, they never answer the phone or emails. I am out $391.00. Don't buy from this site.
If they would only send the part I could fix it myself."

"Exceed-RC.com, Nitro-RCX.com, hobbypartz.com. ALL THE SAME COMPANY! DO NOT BUY, RETURN FOR REFUND ASAP! If you bought one of their products like I did and enjoyed it (until it broke), you will see a different side to this company. Consider spending $170 bucks, drive the RC for 2 hours, break a steering hub and let it sit for 6 months waiting for parts… that will never come. They will make you wait months, not give you accurate information, essentially you will never get the key parts to make your RC run again, they will give you lame excuses (such as held up in customs) or just close your orders. If you have not submitted a BBB complaint for your product, please do so and do so against all three of these companies, they essentially sell you a pricy...RC made of plastic parts that breaks very easily, they make it look like they have lots a parts available… but they don’t. HERE is the contact info for this dishonest company:
Administrative Contact:
Private, Registration ****@****

14747 N Northsight Blvd Suite 111, PMB 309
Scottsdale, Arizona 85260
United States
***-***-**** Fax -- ***-***-****

nitrorcx.com
Tech Address......... PO Box 61359
Tech Address......... registered post accepted only
Tech Address......... Sunnyvale
Tech Address......... 94088
Tech Address......... CA
Tech Address......... US

Tech Phone........... +1.***-***-****

Domain Name.......... hobbypartz.com
Tech Address......... PO Box 61359
Tech Address......... registered post accepted only
Tech Address.........
Tech Address......... Sunnyvale
Tech Address......... 94088
Tech Address......... CA
Tech Address......... US
Tech Email........... ****@****
Tech Phone........... +1.***-***-****"

"I purchased 2 racing trucks from NitroRCX.com. Total cost was $430.42.
On their website, photos show the trucks on dirt race tracks, and doing tricks and stunts. Once I received the trucks, I was surprised at how cheaply designed they were. The plastic 'truck' top was very thin, less durable than a cheap plastic tablecloth. The 'bumpers' were just a regular part of the cheap plastic, and protected nothing. The truck top was held in place by tiny clips that would fall off the vehicle as soon as it began running. After finding the clips, the clips would bend or snap into - making it impossible to use them. A paperclip was more effective.
After charging the batteries for seven hours, the trucks would run approximately ten minutes on concrete, less on grass. One of the trucks had a wheel that appeared to be almost falling off, every time it was used. I did contact the company about this - which took days, because they do not answer their telephones promptly, and I had to go through a "ticket" on a website. The company had no suggestions as to how to fix the wheel. Feeling this particular truck was useless, I decided to return it. In fact, I returned both trucks simply because I was disgusted with paying a high price for useless junk, and I was disgusted with the lack of knowledge, professionalism, and customer support from NitroRCX.
The trucks were not fast as advertised, nor were they able to do stunts, jumps, or quick turns that were advertised. They were a joke.
It costs me $88.51 to return the items to the company, the cheapest shipping possible. It was delivered to them on the morning of June 4, 2013. To my surprise, on June 25, 2013, I actually did get an email stating that I would get a refund in 5 - 10 days. Currently, I am watching my credit card for that refund - which is expected to be $333.20 - because the company does not reimburse their customers for shipping charges AND they charge a 15% restocking fee. ALSO, you only have thirty days to return items to them for refunds, and they have all kinds of reasons not to reimburse customers. (Of course, these items would never lasts 3o days...)
So...I wasted $185.73 and a lot of time and frustration on NitroRCX.com. I would never use this business or any of its affiliates again, and I highly suggest no one else patronize their businesses. In fact, you get better quality in the toy section at Wal-Mart or Target - and much better customer service.
Kevin"

"I ordered the Shark 600 ep Rc boat and got a smaller motor than advertised and a Cheap solid stinger drive not the adjustable one advertised. Then told by the owner to post it back to usa from Australia at my expence bofore he would send the one i paid for. They wont answer thier phone and have several business names.Raiden tech this is the owners family name.Nitro plane.com Wonder hobby.com Grand hobby.com Z hobby.com Egrand hobby.com. They wont answer my e mails. This company has defrauded me and i have reported them to the Australian1 Investments and Securitys Commision to try and have them shut down from trading. Do not use these people."

"I ordered a Iron Track 1/10 truggy from these guys and had no issues with the delivery time or the product. I ordered this as a gift for my wife and she did not care for the look or style of the vehicle, she did however like the Iron Track Bowie truck at the same price. I was simply looking for an answer to see if I could return this one unused and get the other model instead. I sent an e-mail request to them through their online system with no response. I then attempted to call for about 4 days to the sound of busy signals. 5-6 attempts per day at different times of day.

I understood that I would have to pay for shipping per their policy (Which should have been enough of a flag), but did not think I should have to pay the restocking fee since this one was unused and never left the box. I finally got a human being on the phone ( I use that term generously) and he very rudly informed me that it was not his problem that I changed my mind and that I WOULD pay the restocking fee and return shipping. I asked him if they got much repeat business because I surely would not be giving him any more of my money.

BEWARE.....CUSTOMER DIS-SERVICE! I'm sure there are companies out there that will not only take your money, but treat you with a little respect!

UPDATE: 2-16-13
Never have returned a response to my e-mail or call. I do however get daily spam e-mail from them advertising sales and products....LOL."

":( not a very reliable seller... :("

"Like everyone else on this website I am so upset with the quality of the service and response from the people that work at Nitrox RCX. I am trying to ordering a part for my car for a long time, every time I call nobody since to pick up the phone and on the live chat took me 1:30 for someone to help me. So I bought the part that they told me that wasn't working and when I changed that wasn't the problem so I decide to send my car to them to fixed another nightmare to get a RMA#...After they got my car at the warehouse I waited two weeks for them to call me and they never called me I had to call to see what was going on with my car...why so much extress for simple things..

I thing the owner of this company needs to hire another manager otherwise he will be closing the door soon with a such horrible customer service team.

I just know one thing I will never buy anything from this company again and I will do everything on my power to let everyone knows about the horrible customer service they have."