"Giang was really helpful, funny and knew exactly how to handle the situation I had. We had some good laughs. "

"Was an awesome time to speak with Giang Tran,of customer support today with NCIX.Not only did he answer all my questions gave me insight as to what to look for in 3rd smaller build everyday puter.Saved me money and is now sending me a stronger Power supply than i originally ordered. Thank you so much for your help today.Pleasure to speak with you.Customers need more dudes like this to help with assistance!Cheers"

"2 Items were on backorder. Contacted NCIX via chat to cancel due to time sensitivity. Brad was very helpful and quickly voided the orders and issued a full refund. Will order from again in the future."

"I called in to inquire about a price change for an item ordered. Not only was Giang friendly and helpful, he was able to process the difference as a refund. NCIX has the best customer service and why I continue to shop there after more than 13 years (since I discovered it)."

"To whom it may concern,

I contacted NCIX about a shipping order that was on hold from the manufacturer.
The customer service representative Giang from BC was not only informative, he was also a very pleasant and enthusiastic person to communicate with. I am thoroughly satisfied with the service and understanding he and NCIX provided. "

"Called in regarding my order and I got Giang on the phone, he was very helpful and has a great attitude. It was really refreshing dealing with someone positive and genuinely cares about your needs and doesn't see you as an inconvenience."

"Forgot to order Windows 10 Pro with my order. Requested to have it added with the promo I qualified for and didn't take advantage of. Noticed my mistake the next day and Brad was able to fix me up immediately before my order shipped the next business day. "

"Great service! Im pleased!"

"Great Service great people can't complain. Nuff Said!!"

"I inadvertently entered the wrong expiration date on my credit card. Giang got it resolved over the phone in a timely manner and was friendly throughout the process, and I was able to pick up my order within the hour. Thanks so much!"

"Giang was Amazing and Super helpful! Helped get my card which was apparently declined to work! Very satisfied!"

"Always have a pretty good services when i buy on NCIX website, much more when they add live chat it's amazing to talk to someone on place. I buy The New AMD Ryzen and MB was totally Back Order, when the MB Finally arrive at the Warehouse i talked with Brad and I told him i was wanted to Upgrade my Shipping Method for Express and for the inconvenience and wait they paid it for me. I can't be more happy Now I can't wait to get it ! Cheer NCIX. "

"Takes them a few days to ship things, and often you can find prices that are a bit lower but I've always had good experiences with the staff. The price protection process is good to have, but streamlining it would make it even better. I was also surprised when my price protection was rejected because it was "below cost" when other companies, e.g. newegg, tiger direct, etc., had it for the price I requested from ncix. Also, I had to cancel my order and resubmit making it take an extra day because adding to my order while requesting price protection isn't allowed. It would be nice if phone reps could add price protection for customers.

I absolutely love all the shipping options ncix offers, but better explanations of the times/which method of shipping is faster would be awesome. Giang tran was a great rep, very friendly and knowledgeable would definitely recommend him to any customer considering pc parts or advice. Give Giang a pat on the back (and a raise). Overall, a good experience and hopefully it will be an excellent experience next time. Keep up the good work. "

"When following up an order that was sent in two packages, Brad came up with a tracking number of the second package just within seconds.
Also about my account email address change, Brad was again, knowledgeable, come up with speedy solution!
Thanks Brad !
Thanks NCIX ! "

"I called NCIX because I had an issue with my credit card being processed for an internet order. I had submitted a ticket online but after 3 days I was not getting a response, which forced me to call. I was quite annoyed with the lack of response to my ticket at first, but the NCIX service representative Giang Tang was able to sort things out very quickly. He was friendly and was able to explain everything that had happened, and he even offered to upgrade the power supply I had ordered do to it no longer being in-stock. I am very pleased with the service I was provided and will definitely be shopping at NCIX again."