ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
0.00/5
Chance of future purchase:
0.00/5
Shipping & packaging:
0.00/5
Customer service:
0.00/5
Return/Replacement policy:
0.00/5

Verified
5/5

2017-02-23

Super service

"I had forgotten to add an item to my order.

They handled order changes and the order even shipped out on the same day.

Customer service Giang was super helpful and friendly
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2017-02-23

good service

"amazing service, they will solve everything of you order"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2017-02-23

SPEEDY

"When calling in to have my issue resolved. Giang was very friendly, efficient and quick.
Giang. He had my payment through and my order released in a very timely manner.
Great customer service!! Keep it up
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2017-02-23

Good customer service

"Giang helped me to quickly resolve a billing issue and called me back to let me know everything was good to go now.

Thanks!
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2017-02-23

Giang is Great and NCIX is tubular.

"I've been purchasing from NCIX for about 4 years now. They've continually had the best pricing in Canada, period. They've honoured their price matching agreement, they've never sent a bad item and their shipping is out of this world. On my last order, I placed the order on a Monday at 4pm and Tuesday, at 9:30am.. it was on my door step. I've literally never had a true and genuine next day shipping in my life! The best part? That was their free shipping option! Unreal! That's BC to the middle of nowhere Saskatchewan in less than 24 hours.

I recently had a large order that got flagged by my CC company. Once authorized, I called customer support with NCIX to get the payment re-processed. I spoke to Giang T with their Customer service. Within 5 minutes we had the payment processed and according to my invoice, shipped out within the hour. Unreal. Giang was personable and efficient and made polite small chat while he processed the payment. Wonderful service rep.

Thank you NCIX for kicking ****.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2017-02-23

Zane A is a beast at his job !

"Zane A helped me out with all my questions. I asked so many questions and all the time got awnsered few minutes later with the perfect awnser. This man is awesome so does NCIX. This man deserve a raise."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2017-02-23

OMG! awesomenessss!

"What a guy, saved my day. found the invoice that i lost 3 years back :D. couldn't be more happier. very fast respond. loved it. keep it up have a good day. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2017-02-23

Quickest Response Team!

"I have to give credit to NCIX's Customer Care Centre, Giang in particular, for providing a resolution to my issue in an extremely quick, friendly, and professional manner.

Many thanks once again!

5/5 Would recommend others to try out shopping at NCIX for customer satisfaction.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2017-02-22

Awesome support ( Zane )

"Had issues with out of stock items and forgetten components in my order (my fault). Initiating a Support Chat with Zane. In 10 minutes all issues was settled. that was a very nice experience, this guy is fast,kind and funny."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2017-02-22

Easier than in the shop.

"I need some SLI bridge but did not know what exactly fitted. I asked and the bridge was added to my prior order for a GTX 1070 Strix.

All the chat conversation was sent to my email for future reference. Nice!
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
N/A
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2017-02-22

NCIX sure does a good first impression

"I bought parts for my first gaming build and the experience was flawless. First had to get information concerning a free game code and asked for a price match and got both instantly. Then i was anxious about the shipping after reading old forum post from people that had delays. I wrote to chat support and got Fast and professional service from Brad.

Good stuff NCIX
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2017-02-22

Love Ncix

"Great prices and helpful service from
Giang. I always go to NCIX for my computer needs.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2017-02-22

Thanks, Brad. I pictured Brad Pitt in Burn After Reading

"Brad's awesome. Also, you should watch Burn After Reading if you haven't already."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
N/A
Product Returns/Refunds/Exchanges
N/A

Verified
4/5

2017-02-21

Brad @ online support - best customer support ever

"This is the second time Brad helped me out. I order two things with the NCIX reward points but they seem to both disappeared (vip membership/10 gift card). He straightened it it out really quickly. The guys at the store couldn't figure it out...but it only took Brad a few seconds...

Brad also helped me out during a boxing day order in 2014. Ordered a 4k 65" LG TV which somehow was out of stock for a boxing day limited item after the order was accepted. Brad helped me with finding a different model. Very patient--was able to bring me from **** to being happy. Where'd you find a guy like that?
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2017-02-21

Very Satisfied

"i talked to a guy named Brad.He treated me good and replied nicely !
Thanks to brad :)
oh and i am giving this review because i am very Satisfied from this service :)
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges