"I ordered a product on April 3rd,it was on back order. A week later, still not receiving any email, I used the messaging system to try to ask when they would expect to ship. To this day (over 2 weeks after sending the message) I have still not received an answer to that or any other message regarding that order.
I called/ tried to use the chat system multiple times, waiting about an hour each time. Eventually they said they think they'll be getting more on the 24th of April it is now the 27th and they still don't have them.
Now for the unexpected. I ordered a case for another build through their eBay outlet, and I'm so glad I had an issue with it. I messaged their account to resolve my issues with the case, the replies were quick, nice, and very helpful. I thanked them for the amazing service, and commented on how much of a stark difference it was between my experience with my product on the main site.
The person on the eBay site (Kevin Loeb) offered to look into my issue for me! Going completely above and beyond, Kevin was able to shift my price match to another company's version of the same product and its being shipped today! Simply amazing, thank you so much Kevin! (seriously give this guy a raise, he deserves it) "
"Bought a PSU from NCIX through their website on the 18th. However, took a while for the order to ship. I called in, and they just got a new batch in stock so they immediately shipped it I should be getting my PSU tonight or tomorrow. Thank you very much NCIX"
"Called with an inquiry about a possible user/website error about DDR4 memory I had ordered. (Corsair Vengence LPX) was showing two different pages of the exact same capacity and speed but with two different prices and one showing in stock and one out of stock. (Didn't notice this until after I ordered)
Anyways, Giang did a fantastic job of helping me out, got me a different set of ram so the rest of my order wouldn't be delayed further. He was very fun to chat with while he was helping me out, talking about the new hardware I was getting and sharing my enthusiasm.
If I could give him 100 out of 5 for a star rating I would. Reps like him are one of the reasons I order exclusively from NCIX. "
"I needed the purchase receipt from an in-store purchase from three years ago and my customer service rep. helped me look it up in a flash. Without their help I would've been unable to get an RMA."
"The person i was connected with was precise and helpful."
"I sent a ticket through their website and they never bothered to respond. I will likely take my business elsewhere next time given the choice."
"Had a small problem with my order, but I called up NCIX and they resolved it quickly and without a problem. When the graphics card I ordered was out of stock, the customer service rep, Giang, helped me out a lot by choosing a new, better one for me to make sure I could get my delivery on time! Every time I order from NCIX my experience is great. Would recommend. "
"Staff dont seem to know anything about their own system and aren't knowledgeable, takes minimum fifteen minutes to get a dolt on the phone. Takes multiple days for packages to even get dropped off or received by the post. "
"I was expecting to have to wait several days before my price match offer was accepted, it was resolved by the next morning. The only snag on an otherwise awesome service was when my bank paused the order, but after a quick call with Giang we were able to figure out the problem and have it solved within a couple hours. Awesome service to be proud of!"
"Phoned in for information about my package and Giang Tran, the one serviced me was really friendly and helpful about my situation. 5/5 phone services unlike other electronic retailers."
"Called a representative to know how long it would take to receive my order, he was honest and replied it would take a few weeks.
I could not wait a few weeks due to moving around the country and asked if he could refund the order. He did so with no judgment and was very respectful.
I'm very happy with how this was handled, thank you."
"Brad from NCIX is a prime example of why i choose to build and buy from NCIX. Amazingly professional. 10/10"
"Really helpful! Answering all my question blazing fast! "
"Had trouble understanding an order process, but thankfully giang was very patient with me."
"I had an issue with my order and I phoned ncix and Giang Tran answered with some serious enthusiasm. Not only did he help me find new parts to fill my order due to the parts I ordered we out of stock he helped me find parts at the same price but much better quality. I've been ordering from NCIX for the past three years and haven't had a single bad experience "