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4/5

2002-10-21

"After a few days of extreme frustration trying to find out about the status of my order, the unit shipped quickly and reliably. In addition, the company's President emailed me to inquire about my satisfaction. He was very responsive, and handled the complaints I had with courtesy and professionalism.

The monitor (a Samsung 172t) is beautiful, no bad pixels. I am a happy camper.

Monitors Direct did have a real problem with communication after the sale. For a few days, my order was in limbo land, and no one seemed to have a clue. However, It seems that when more senior staff were made aware of the problem, the situation improved dramatically. I think the initial problems I had may be more the exception than the rule.
"

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Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
N/A
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
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Customer service being easy to reach
Customer service resolving problems
Customer service making decisions on their own
Customer service being trustworthy
Customer service being knowledgeable
Overall web site
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Speed of web site
Web site being easy to use

5/5

2002-10-17

"My first order with MD was about 18 months ago. It appeared that there was a problem with the first monitor they sent me. I spoke with there customer service department at 10:00 a.m. - the replacement monitor was dropped off at my house at 9:45 a.m. - THE NEXT DAY! Although I wound up not keeping either monitor, I vowed to return to them when I was back in the market because of the way the entire transaction had been handled.

I just ordered a Viewsonic P95f+ from them yesterday fulfilling that promise.

I order quite a bit on the net, but monitors were something I was always hesitant about as their higher shipping costs could blow any savings if it was damaged before you received it. That would only happen if you were dealing with a company other than MD!

Bottom line - these people are absolutely the best to deal with from start to finish when making an online order!

Check them out, place your order - you will NOT be disappointed!
"

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Overall product shipping and delivery process

5/5

2002-10-15

"First rate! Ordered a Planar PL150 which is superb. Customer service had some hitches but the president of the company emailed me with a resolve within hours. Product delivered asap and in perfect shape. Great company, will buy from again."

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Pricing of products and services
Value the company offers
Is consumer focused
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall customer service
Customer service being easy to reach
Customer service making decisions on their own
Customer service being knowledgeable
Customer service resolving problems
Customer service being trustworthy
N/A
Overall web site
Speed of web site
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5/5

2002-10-14

"Will buy all my monitors from these guys until I get a reason not. Excellent web site, phone service was super helpful and the rep was extremely knowledgable about the products they offer, excellent communication after the sale, and great shipping (ordered on Friday received following Wednesday). Just all-in-all a great experience.

I had read a bunch of reviews about a couple of different models online but I always take those with grain of salt. The guy at MonitorsDirect helped explain to me why they might be getting rated that way. Plus, he made sure I was getting the best monitor for what I was wanting to do. After my purchase I was contacted by the President of the company who wanted to make sure I was happy. Indeed I was.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall technical support
Resolving problems
N/A
Being knowledgeable
Being easy to reach
Making decisions on their own
Being trustworthy
Overall customer service
Customer service making decisions on their own
Customer service resolving problems
N/A
Customer service being easy to reach
Customer service being trustworthy
Customer service being knowledgeable
Overall web site
Speed of web site
Web site being easy to use
Web site reliability

5/5

2002-08-16

"On Sunday 11 Aug 2002 I placed an online order for a Mitsubishi Diamond Pro 2060U 22" monitor.
I recieved the product on 15 Aug 2002.4 working days after a sunday online order!Fantastic turnaround time.Also my order was confirmed by e-mail very shortly after I actually placed it.Following business day after them shipping my monitor,they e-mailed me a UPS tracking number wich revealed my monitor was already 1/2-way to me.
Monitor arrived in factory orignal packaging,unscathed and with all accessories present.
Assembled everything,plugged her in and voila' .. perfect function!
I'm extremely pleased with this transaction and also the product itself.
MonitorDirect.com has been a pleasure to deal with.
Greg from MonitorsDirect.com also e-mailed the following business day with a survey inquiring about hte actual order/shipping process and their website.
Again I can't rate these guys high enough.Website is easy to navigate and well layed out.Online ordering is a snap.A vast multitude of monitors are avalailable at very competetive prices.
If you're in the market for a monitor and want a worry/problem-free shopping experience then MonitorsDirect.com is the place you want to do business with.
"

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Is consumer focused
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

5/5

2002-07-14

"MonitorsDirect is simply the best online shopping I have ever had. The site is very well designed, and it is easy to compare the differences between monitors once you have narrowed it down. I bought the Cornerstone p2460, and it arrived in perfect condition in about a week and a half. Since they are the only ones that carry Cornerstone products, I was able to get a good deal on what is absolutely the best monitor I have ever used. "

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
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Is easy to do business with
Is trustworthy
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

5/5

2002-05-24

"I purchased a Sony monitor from the nice folks here. I will keep this short and sweet.. THEY KICK A**!!!!! I will definatly be buying my next monitor from them as well as suggesting to my friends that they do the same

Snakester
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

5/5

2002-05-19

"MonitorsDirect is quite simply the best shopping experience I have ever had (online or in-person). I'm one of those people that has to research every possible choice for a month before I decide on what I am getting. Well MD provided me with everything I could possibly want to know and more through personal emails and an outstanding review and comparison function on their webpage. I was skiddish about ordering one because I have never seen one first hand but with the rave reviews I see all over the forums and hardware reviews I figured it was a safe bet (plus anyone offering 5 year warranties must be making quality). The personal attention I got in email correspondence with two employees was amazing. They offered insight, knowledge, and perspective that was essential to me making my decision and treated me like I was as important as a customer purchasing a hundred monitors. The Cornerstone monitor I chose is amazing quality and exactly what I was looking for. And to think that the 19 inch monitor cost me only 199 is astonishing. I cannot emphasize enough how I impressedI am with MonitorsDirect. I feel like spending my weekends at the local BestBuy and telling anyone that looks at a monitor where to find the best deals and the best service."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall customer service
Customer service being knowledgeable
Customer service being easy to reach
Customer service making decisions on their own
Customer service being trustworthy
Customer service resolving problems
N/A
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

5/5

2002-05-03

"Great Experience.!
Ordered late Monday and it was at my house on Thursday morning. Very low shipping costs and got a perfect factory new P225f-2. There is no need to shop anywhere else with these guys around.!
"

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5/5

2002-04-21

"Fabulous web site! Very professionally done. Lots of product and general technical information available, along with interactive product selection guides. The on-line purchasing procedure is simple and straightforward. You'll love it!"

Detailed Review Benchmark + -
Overall quality of the company
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Is easy to do business with
Is trustworthy
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall customer service
Customer service making decisions on their own
Customer service being knowledgeable
Customer service being easy to reach
Customer service resolving problems
N/A
Customer service being trustworthy
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Product Returns/Refunds/Exchanges
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Overall web site
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5/5

2002-04-20

"Order the p2460..couldn't ask for anything more. Very good service and very fast. Website is a great resource!"

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Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
Variety of brands and products offered

5/5

2002-03-28

"Great experience, they were fast and I had no problems. I ordered a NEC 19'' FP955, a good monitor. They took one day to process the order and ship. There web site is very good and can compare multiple monotor's statistics. I would suggest them to anyone who is looking to buy a monotor. There prices are also competitove."

Detailed Review Benchmark + -
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Pricing of products and services
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Is consumer focused
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

5/5

2002-03-23

"Very positive online shopping experience. I ordered a Cornerstone P2450 19" monitor on a Thursday afternoon. Much to my surprise, it arrived Friday afternoon at my house here in Virginia. Most places don't even get it shipped out of the warehouse in that time.
While it has not been connected but for a few hours now, the Cornerstone seems to live up to its reputation.
The only drawback was that the drivers were not included with the software CD, and I had to download from the Cornerstone site. No real problem.
I would recommend buying from this company.
"

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Value the company offers
Is committed to quality products and services
Is easy to do business with
Is trustworthy
N/A
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

5/5

2002-03-13

"Great selection, nice technical notes, good prices, low shipping costs, quick service, lots of product in stock. No problems yet in four separate purchases. I am very pleased. I give this company a high recommendation."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall customer service
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

5/5

2002-03-12

"Good price. Excellent warranty.
Highly recommended
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
N/A
Ease of checking order status
N/A
Ability to determine if a product was in-stock real time
N/A
Overall technical support
Resolving problems
Being knowledgeable
Being easy to reach
Being trustworthy
Making decisions on their own
Overall customer service
Customer service resolving problems
Customer service making decisions on their own
Customer service being trustworthy
Customer service being easy to reach
Customer service being knowledgeable
Product Returns/Refunds/Exchanges
Overall web site
Web site being easy to use
Speed of web site
Web site reliability