"These guys did a great job of getting the product I ordered. Initially there was a misunderstanding, but it was on my part and they did a good job of replying to my inquiries until the item was back in stock."

"Very fast shipping, great service! I've dealt with many xbox mod companies but this company is by far the best. i'm definitely coming back to you guys!"

"Extremely fast and efficent. I got my chip in 2 days flat. I really liked how they would sent emails updating me on the progress on my order instead of me having to continually check the web page for any updates. I have not needed to use their customer service yet though if I do I know it will be a good experience."

"I received the chip and the adapter for the chip was damaged. I set up a trouble ticket on the site and after a few exchanges they shipped out a replacement part the same day. Things get damaged during shipping; it's nice to see that they understand that. I will definitely buy from this site again."

"False advertising. Order Qoob Case Combo which clearly states you get a "Case of your choice." I only received the top of the case. Spoke with support and Rick said that I got what I paid for and doesn't consider it a problem. Horrible seller, false advertising."

"It has been over a year since I've dealt with modchipman, I was a satisfied customer then, and I'm a satisfied customer once again. After placing my order early on a Friday morning I waited for it to ship out. Sunday rolls around and it hadn't shipped yet so I logged into mIRC and spoke with Kfree and was told it would go out monday morning. I was also hugged! It shipped out Monday just as I was told and arrived blazingly fast on Tue. morning, even with 3 day shipping. Their choice of fedex as their carrier could not have been better. Thanks again folks, I'll be coming back whenever I have the random odd job to do on an xbox or ps2"

"I have purvchased here countless times over the years. It is run by an amazing group of people who are very friendly, supportive, and professional. Other individuals commenting on the lack of help or professionalism need to keep in mind that although there is a "modchipman" chat room that is available 24 hours a day, that does not mean they SIT THERE 24 hours a day. It is an open method for customer interaction with other users.

I special ordered a replacement laser which arrived NEXT DAY internationally. Very impressed. If you want the job done right, stick with these guys, they are reliable and dependable, unlike some other vendors I have dealt with (name changes won't hide you)! Highly reccomended, and will continue to do business!"

"well i have ordered many things from modchipman before but just have been too lazy to comment on the service.... everytime has been exceptional.. unlike 98% of all the other mod stores out there they ship your order out as soon as they possible.... unlike others who ship as get around to it later this week or next.... but anyways very quality store... quality services... quality products... quality shipping... can't think of anything negative to say so i am positive you should order from modchipman for any mod related needs."

"I ordered $350+ worth of items from this company, he promised in an email a discount once the order was made (he never gave it), then I got the order in a timley manner but when I tried to use 2 of 3 chips they did not work properly, I emailed the company 3 times since then and no response! They have no phone number, they offer a online chat but are never on it, they are very unprofessional and just downright rude. I would give them a LOWER SCORE but this is as low as I could go!"

"They told me 3-4 days processing time on a premod, took a week and a half before it even shipped...I changed my shipping to overnight, they charged me for it and still shipped it 2 day. All i can say is they're communication between different people at modchipman sucks, I finally got my premod, but the extra charges are still on my credit card.

Modchipman sucks for customer service, but are the bomb when it comes to modding, my ps2 works great. If you dont mind waiting awhile, or going through a few bumps in the road on the way, then modchipman is allright."

"These guys are awesome. Super fast shippers too. "

"Excellent service, support, shipping, the works. Took only 1 week to remove old mod chip from my PS2, install and test, and return unit. Spend the extra $ for the DMS4 Pro chip, I can't say enough good things about modchipman.com, this is the 3rd unit I've had chipped, and each is working flawlessly!"

"SUPER FAST SHIPPMENT!!
Got before scheduled Recive Date Extrememly HAPPY!!!"

"I ordered a pre-mod XBox over a month ago. When it arrived, the system was defective out of the box and had to be sent in for RMA.

The stated maximum turn around on an RMA is 5 days, it has been 7 so far. Support has been helpful but is unable to tell me the status of the repair or when I might expect to receive my system.

In the future, I would avoid purchasing a pre-mod system from Modchipman.

UPDATE:
After filing a dispute with my credit card company, I was contacted by "Luke" who said he had repaired my Xbox. He accused me of attempting to defraud their company and threatened to call the postal inspector and my local police if I did not cancel the credit chargeback."

"Infinity Premod PS2 purchased did not have internal cooling fan connected causing console to overheat

After ordering a PS2 premod i recieved the product swiftly. But on using the PS2 it continually overheated. After much stress and frustration on my part watching my brand new PS2 continually crash. I opened a ticket on modchipmans customer support they were swift to reply but i did not recieve a resolution. After opening up the console my self i discovered the cable sending power to the internal cooling fan was not connected!! I assume this was disconected to install the mod although it was a worrying oversight to not re- connect this!!! I re clipped the cabbles together. Thus re- solved the problem.

After contacting modchipman and asking for some kind of compensation or good will gesture i recieved no reply nor did i get a resonse. After waiting several days i discovered the ticket had been closed with no reply or answer to my question.

Delivery was great but this was a worryingly obvious mistake to make.



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