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Verified
5/5

2006-08-30

"Very fast ship. First time order. No problems with order or delivery. Will order again."

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Verified
5/5

2006-08-29

"This was my first purchase from this store and I can say I am very satisfied. Being as computer savy as I am I found ways (the IRC channel) to talk support on a semi-daily basis to get to know the store and the product I was buying in anticipation of the arrival. I was also allowed to modify my order to get the skin I chose for my DS Lite in the same shipment which was encouraged by the good service I was already recieving. They allowed this swiftly as I had the order number handy and I am strongly encouraged to do more business there in the future. I did not have to wait long even considering the items had to go through customs first either which left me rather satisfied."

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Is trustworthy
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Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
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Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
Overall technical support
Being easy to reach
Making decisions on their own
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Being trustworthy
Being knowledgeable
Resolving problems
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Customer service being trustworthy
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Customer service being knowledgeable
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Web site being easy to use
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Verified
1/5

2006-08-25

"Ordering and order processing was very good -- it even arrived a day early. Unfortunately, my positive experience ended there.

They sent me the wrong item (an EZPass, I ordered an EZPass 3). They claimed they no long sold the EZPass, which is still for sale on their site as of this posting. The customer service agent was insulting and combative through the entire process. He only agreed to deal with me after I contacted my credit card company for a chargeback.

I posted the complete communications exchange here: http://journal.drfaulken.com/?p=336
"

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Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
N/A
Ease of checking order status
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
N/A
Being updated on the exact date the delivery was sent
Overall technical support
Making decisions on their own
Being knowledgeable
Resolving problems
Being trustworthy
Being easy to reach
Overall customer service
Customer service being easy to reach
Customer service being knowledgeable
Customer service making decisions on their own
Customer service being trustworthy
Customer service resolving problems
Product Returns/Refunds/Exchanges
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

5/5

2006-08-23

"I had some trouble setting a primary shipping address, but beyond that not a single problem was had."

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Overall quality of the company
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Is trustworthy
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Overall technical support
Being easy to reach
Making decisions on their own
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Being knowledgeable
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Resolving problems
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Verified
5/5

2006-08-14

"I recently purchased g6 lite and passkey 3 from modchipman.com This place is the quintescense of a model store. I think in the future for any console modifications i would buy only from this place. Besides the store's unbelievable fast shipping they possess a certain quality that is lacking in just about every place online and in person. This quality is the very special support that they offer. They repeatedly answer all the annoying questions over and over to newbies without hesitation. They also point you to read some very in depth tutorials on just about anything with ds you could have questions with.
With myself being a ds newbie i know i asked some annoying questions but i was carefully led to to certain decisions. They will help you, not spoon feed you. One of people who works for modchipman.com, he may even be the owner i am not sure, kfree, found on efnet, channel #ds , is the king of support and explanation. This does not mean to bother him with hundreds of idiotic questions, but you will at least be pointed in the right direction to find your answers. The price of items is very competitive as well. I give this place 10 stars out of 10. Thanks again for all your help modchipman.com, i will continue to purchase from you.
"

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Overall quality of the company
Pricing of products and services
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Is consumer focused
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Overall technical support
Making decisions on their own
Being knowledgeable
Resolving problems
Being trustworthy
Being easy to reach
Overall customer service
Customer service being trustworthy
Customer service being knowledgeable
Customer service making decisions on their own
Customer service being easy to reach
Customer service resolving problems
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

Verified
5/5

2006-08-10

"Product shipped as soon as available.
Received email for each step of the process.
Very clean packaging and quick delivery.
Highly recommended.
"

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Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
N/A
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
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Being knowledgeable
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Verified
5/5

2006-08-09

"Great shop to deal with.Shipped as soon as was in stock and arrived next day.Sends you emails at each step of ordering process so you are not left in the dark.Will definatley deal with again.Thanks!"

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Verified
5/5

2006-08-05

"Great seller. Got some excellent personal service and info about the product before I made the purchase. Shipping was fast and ppackaging was perfect. Highly recommended seller."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Overall technical support
Being trustworthy
Being easy to reach
Resolving problems
Being knowledgeable
Making decisions on their own
Overall customer service
Customer service being knowledgeable
Customer service being easy to reach
Customer service being trustworthy
Customer service resolving problems
Customer service making decisions on their own
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

Verified
5/5

2006-08-05

"Ordered two EZ4-Lite development tools + 2 EZPASS 3 carts. Order was filled and shipped within 24 hours. Shipping estimate was 3 days, recieved it in 2. Absolutely no problems with this reseller, and will continue to shop with them as long as they continue have reasonable prices.

Highly recomended.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is committed to quality products and services
N/A
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Overall technical support
N/A
Being easy to reach
N/A
Being trustworthy
N/A
Resolving problems
N/A
Being knowledgeable
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Making decisions on their own
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Verified
5/5

2006-07-30

"Amazing service and incredible follow up. Had some issues with my purchase (mostly user related) and I was able to get support and was given useful answers. Quick shipping and great attitude. Any questions were answered quickly and professionally. I will definately continue to shop with them."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
Overall technical support
Being easy to reach
Being trustworthy
Being knowledgeable
Resolving problems
Making decisions on their own
Overall customer service
Customer service being trustworthy
Customer service resolving problems
Customer service making decisions on their own
Customer service being easy to reach
Customer service being knowledgeable
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

3/5

2006-07-28

"no comments available ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------"

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Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Overall technical support
Making decisions on their own
Being easy to reach
Being trustworthy
Being knowledgeable
Resolving problems
Overall customer service
Customer service being trustworthy
Customer service resolving problems
Customer service being easy to reach
Customer service making decisions on their own
Customer service being knowledgeable
Product Returns/Refunds/Exchanges
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

Verified
5/5

2006-07-12

"I have made 2 purchases with this company and highly recommend them. They have great personal customer service over the internet and rapid shipping. "

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Delivering products on-time
Ease of checking delivery status
Overall technical support
Being knowledgeable
Being easy to reach
Being trustworthy
Making decisions on their own
Resolving problems
Overall customer service
Customer service being knowledgeable
Customer service resolving problems
Customer service being easy to reach
Customer service being trustworthy
Customer service making decisions on their own
Product Returns/Refunds/Exchanges
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

Verified
5/5

2006-06-25

"this is my second time ordering something from the modchipman team and i am very satisfied both times, the first time the order took about 10 days cause of so many orders they had to deal with and they had to do an install on my product, but i'm glad it took as long as it did cause they did great work and the ps2 still works fine today, dont play it that much anymore cause of my 360 but still awesome qaulity, well worth the wait. my second order was one product and it came very quick. which was today but i wasnt home when fedex came so they left a note but thats my fault cause of that, but i'm positive the product will be flawless and if there is any problems i know they will be quick to take care of it cause they are a good qaulity store by all means. Thanks Guys! =)"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
N/A
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
N/A
Being updated on the exact date the delivery was sent
Delivering products on-time
Overall technical support
Being easy to reach
Making decisions on their own
Resolving problems
Being trustworthy
Being knowledgeable
Overall customer service
Customer service making decisions on their own
Customer service being knowledgeable
Customer service resolving problems
Customer service being trustworthy
Customer service being easy to reach
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

Verified
5/5

2006-05-31

"Most reliable. Fast shipping. Chips are real deal and new. I've ordered both xbox and ps2 chips from modchipman. Never gotten a RMA then reshiped or bad flash chip from this store unlike some other "major resellers" when stock is low. Good customer service, quick responce, but never had to RMA any order. Will keep useing"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Overall technical support
Being trustworthy
Making decisions on their own
Resolving problems
Being knowledgeable
Being easy to reach
Overall customer service
Customer service being trustworthy
Customer service being easy to reach
Customer service resolving problems
Customer service being knowledgeable
Customer service making decisions on their own
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

mpi
Verified
5/5

2006-05-20

"Fast delivery. I made order online Wednesday 17th at 11PM online i got my order Friday 1:20PM.
Will buy from them again.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Overall technical support
N/A
Resolving problems
N/A
Being knowledgeable
N/A
Making decisions on their own
N/A
Being easy to reach
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Being trustworthy
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Customer service resolving problems
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Customer service being easy to reach
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Customer service being knowledgeable
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Customer service making decisions on their own
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Product Returns/Refunds/Exchanges
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Overall web site
Speed of web site
Web site being easy to use
Web site reliability