"Needed help with my furniture and Jenece was super helpful. Her response time was impeccable. Her communication was very professional too.
Thank you, Jenece for helping with my issue."
"Gary is an awesome rep! Helped me with all my concerns "
"I wanted to return a mattress to get a new one because I didn’t like how firm mine was. Jenece was my customer service rep and was extremely quick and helpful to resolve my issue. Within 1 day I went from having a problem to setting up time with delivery drivers to have it resolved. 10/10 service"
"My customer service rep Gary is awesome, I sent him a text asking him to contact me regarding my Andara table glass sliding due to the delivery service not putting stopper underneath the glass. He called me and resolved my issue. Thanks Again Gary"
"Stephiana was amazing with a return item and with an item that never came. She was quick and efficient, only downside is the wait for the correct item to be delivered but she was great to work with to get it figured out!"
"He eve was quick and effective in resolving my issue. Thank you"
"Stephania was very helpful with our order. She was attentive and prompt with her responses. She took care of issues with professionalism. She provided One of the best customer services we have received! We are very thankful for her effort and help! Best regards, Kate"
"Jeniece was excellent when I had an issue with a scratch on one of my chairs. She handled the situation quickly and professionally!! I love this store!! Can’t wait to go back ! "
"I just moved into a new home and had to do a bunch of furniture shopping. Most of the stuff I ended up purchasing came from Modani. Why? Great looking stuff (stylish, modern), decent quality, and very good prices.
Most of the items were in perfect condition. However, the dining table came with some minor cosmetic damage. Gary from customer service helped me resolve the issue to my satisfaction, and I will definitely be coming back to Modani for future furniture shopping."
"Stephania was GREAT in helping me resolve my problem!"
"Purchased a Bloom sectional in August 2020, delivery was supposedly confirmed about 3 weeks later. We got a notification that it had been delivered but stayed home all day waiting and never received anything only to find out they delivered to the showroom instead of our address. So it took them a couple weeks later and then when we finally got it, we started having issues with the feathers poking out of all the cushions, pillows and even the base. A couple weeks later they brought a new sectional and took the old one away as we did sign up for the uniters plan when we originally purchased. Sure enough after about a month later we started having the exact same issue with sharp feathers poking out everywhere making a huge mess like it was a chicken coop and very uncomfortable to sit on. They did give me a small refund but when we continue to have more and more problems with this they are being very difficult and providing extremely poor customer service and not willing to do the right thing by making matters any better. I would definitely not recommend Modani to anyone after the very poor experience we have had with them. They easily could’ve fixed the situation and done what was right and all would’ve been fine, but instead they are trying to play hardball."
"This store is a nightmare. They do not have customer service. You will be texting with a young underpaid employee whose job is to say no to everything. Your furniture has a quality problem? If you didnt buy their warranty - too bad. No help for you. All via text. The quality of furniture is exactly like their customer service. Stay away from them. Crooks. "
"I went today with my partner to ModaniFurniture after doing a research on internet to get the best deal since we needed a sofa , accent chair and a mattress.
The Sales Rep Fred was at the entrance and offered help .
We really got the best deal and felt comfortable with Fred who not only was patient with us while selecting our furniture , and gave us on a professional way the best advice.
I will recommend this place to anyone who wants to be treated friendly and respected.
We are excited to receive our delivery in the time frame that he told us."
"Got my sectional sofa at Modani!
They shipped it fast and it looks great in my living room ;)"
"I would think twice before ordering from this company. I ordered a sofa online and they delivered the wrong sofa with the wrong pieces. I got 2 left and one a center piece. I’ve been trying to get it resolved for over 2 weeks now with no success. Every time they transfer me to the “claim/return” department nobody answers. Numerous phone calls and emails have resulted and zero contact to resolve my issue. I think they closed their return department. I’m going to be forced to contact my bank to get my money back since nobody ever calls me or emails back from their return department. A huge regret buying from this company!"