"The staff was very friendly and helpful. I ran into a problem with the delivery and they reacted right away and were very good about fixing the issue."
"Professional and helpful staff. pleased with products and selection."
"The delivery people were very friendly and on time. My furniture was delivered with no problems. It was great ! "
"Libby at your Atlanta store gave exceptional personalized service. My overall shopping experience was wonderful!"
"I went to this store on Nov 23 and bought a bed and a sofa. By the moment the bed wasn't in stock but we were told that it would be available by Dec. 15th, and the delivery would be after that date but before Christmas. I agreed. I called on Dec 19 to follow up my order and they say I am not going to receive anything before Jan 7th because they are completely booked. How is that possible? I mean, they are shipping newer orders before mine and they can't do anything? They say I don't have a delivery date scheduled but if I don't have it is because they didn't write it down in their system. I can't pay for their mistake! The only options they gave me was to pick up the furniture by myself (I can't do it, that's why I paid for delivery) or to cancel the order after an one-month waiting."
"I don't know where to start. First class scammers. Rude customer service. Bad quality. Criminals in the making. I had to pay upfront for a sofa 4 months ago. Each time I had to call to find out about my order rep was yelling at me. Yes yelling literally. 3 ex-cons delivered the sofa to my apt. My custom order was in fact a demo coach from their showroom. Do not buy from these people. Stay away."
"How is it possible that this company is opening new locations? I will never buy from them again. Less than 2 months ago I purchased over $4000 worth of patio & bar stool furniture & I can't get a reply from them on a defective piece. Their return policy stinks...read carefully before paying. They are quick to take your credit card but good luck getting a replacement on a defective item. Will never buy from them again & will continue to spread the word."
"MY WIFE & I PURCHASED A LONG ISLAND SECTIONAL GREY SOFA. WE CALLED & COMPLAINED ABOUT THE BROKEN LOCKS, THAT LOCKS THE SOFA PIECES TOGETHER & HOW THE FABRIC WRINKES BADLY, WHICK MAKE THE NEW SECTIONAL LOOK LIKE IT IS MANY YEARS OLD. IT WAS PURCHASED 11/03/2012. WE COMPLAINED 11/20/2012. THEY REFUSE TO DO ANYTHING. WE ONLY WANTED TO EXCHANGE FOR A LONG ISLAND LEATHER SOFA. AGAIN THEY REFUSE TO HELP US OR DO ANYTHING FOR US. WE HAVE TO LIVE WITH BROKEN LOCKS & BAD WRINKLES--VERY VERY BAD CUSTOMER SERVICE. "