"The team at Marietta Toyota processed my order right away (same day) and had it shipped within hours. I had it in hand less than 48 hours from my order. Great work!"
"Quick turn, now waiting. Right part and I was on my way."
"Matt Johnson in the parts department was fast to communicate and resolve my concerns."
“Thank you for your wonderful review! We're thrilled to hear that Matt Johnson in our parts department was able to quickly address and resolve your concerns. Effective communication is key to our service, and it's great to know Matt delivered. We appreciate your feedback and look forward to assisting you again at Marietta Toyota! ??”
"One item was backordered which can happen anywhere but when I emailed back to amend my order and add 2 parts I got no response at all. Just okay. "
“Thank you for your feedback. We are sorry to hear that you were disappointed in the responsiveness of our Parts Team. Please contact our Parts Manager, Matt, by phone at (770)779-3490 for immediate assistance. ”
"I purchased some parts online and they were shipped promptly. I received my order very fast and everything I ordered was there.
I am VERY happy and would order from Marietta Toyota again. "
“Thank you for the glowing 5-star review! We're thrilled to hear that your online purchase experience was seamless and that everything arrived quickly and completely. Your satisfaction is our top priority, and we look forward to providing you with the same great service in the future. Thanks for choosing Marietta Toyota, and we can't wait to assist you again!”
"Service was fine. I dealt with the parts department. My only criticism is you could spend a little money on Jazzing up and modernizing the customer area. I thought I was at a hole-in-the-wall Pep Boys."
“Thank you for the 5-star review and for sharing your thoughts! We're pleased to hear that our parts department served you well. Your feedback on the customer area is incredibly valuable, and we'll certainly consider it as we continually look for ways to enhance our customers' in-store experience. Thanks again!”
"Excellent service and price"
“Thank you for the 5-star review! We're thrilled to hear you had an excellent experience with both our service and pricing. At Marietta Toyota, we strive to provide top-notch service at competitive prices, and it's wonderful to know we've achieved that for you. Looking forward to serving you again in the future!”
"Got all my parts as expected pretty cool employees tbh"
“Thank you for the stellar review! We're thrilled to hear you received all your parts as expected and had a great experience with our team. It's always cool to know our employees are making a positive impression. We look forward to helping you again with any future parts or service you need at Marietta Toyota. Keep on cruising! ?✨”
"Quick turnaround on the order. "
“We're delighted to hear about your satisfaction with the quick turnaround on your order! Thank you for the 5 stars. At Marietta Toyota, we're always geared up to get you back on the road efficiently. Looking forward to serving you again soon! ”
"Order some mats. At top it said parts over 75 dollars free shipping. Ordered to ship and freight was added. Changed to pickup and charged me 4 dollars to go and get them. Asked parts guy why. He said Toyota adds the 4 bucks. Really?"
“Thank you for your review and for bringing this to our attention. We're glad to hear that you found our parts pricing to your liking. However, we apologize for any confusion regarding the shipping costs. We strive for transparency in our pricing and will review our policies to ensure clarity. The $4 fee for in-store pickup is intended to cover the cost of shipping to the store and processing, but we understand your concern and appreciate your feedback. We hope that your experience with our quality mats and the value you find in our parts will bring you back to us. We're looking forward to serving you better next time!”
"Even entering VIN number and it is difficult to find needed parts. With use of diagrams, this should be alot better. "
“Thank you for your honest feedback and the 4-star review. We're sorry to hear about the difficulties you experienced navigating our parts website. We're always looking for ways to improve, and your input is invaluable. Please remember, our Parts Team is here to help you with any issues or questions you may have. Don't hesitate to reach out for assistance with ordering. We're committed to making your experience better and appreciate your suggestions for improvement with the use of diagrams. We hope to provide you with a 5-star experience next time!”
"After several attempts in getting the right part for my Tacoma, Matt called me to confirm the right part number saving both of us time and headaches. Thanks Matt!"
“It’s fantastic to hear that Matt was able to help you find the right part for your Tacoma and streamline the process! We always aim to save our customers time and eliminate any hassle. Your 5-star review is greatly appreciated, and we’ll make sure to pass your thanks to Matt. Looking forward to assisting you again at Marietta Toyota! ??”
"Staff very friendly and helpful"
“Thank you for your 5-star review! We're delighted to know our parts team provided you with the friendly and helpful support you deserve. It's our pleasure to assist you, and we're here whenever you need us. See you next time at Marietta Toyota!”
"Easy to navigate with fast shipping!"
“We're thrilled to hear that you had a smooth sailing experience with our website and shipping! Your 5-star review revs us up for providing even better service in the future. Thank you for choosing us and we look forward to your next visit to Marietta Toyota's online parts and accessories store! ?”
"I’d give 5 stars if it wasn’t for the $4 charge on web orders to pick up my own parts at the parts counter vs having them shipped to me. Weird. "
“We're thrilled to hear that you found us easy to work with! We truly appreciate your feedback, and we'll definitely take your comments about the web order charge into consideration. Thank you for choosing Marietta Toyota for your parts needs!”
A rep from Marietta Toyota, MariettaToyotaParts, has responded:
“Thank you for the fantastic 5-star review! We're delighted to hear about your quick and seamless experience with us. Ensuring you get the right part promptly so you can be on your way is what we strive for. Your satisfaction means the world to us, and we're thrilled you'd choose Marietta Toyota again. Looking forward to serving you in the future! Safe travels! ?✨”