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Featured Review


Verified
5/5

2013-11-13

"For the PC I ordered, the price was excellent. The PC is very well built and the quality of the appearance is amazing. The order process was easy and shipped within a reasonable time. Great company and I will be ordering all of my gear through them. Recommended to all friends"

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Verified
5/5

2013-11-13

"The NYU Game Center Open Library is a challenge for a gaming PC. Our computers see near constant use for at least 8 hours and day every day at maximum settings. When it came time for us to expand the library, we took our time researching a company that could deliver systems with the right mix of power and reliability. We also knew we wanted a company who would understand the specific context we were building the systems for and would help us create the best option.

When we wrote to MAINGEAR they responded almost immediately, were excited to work with us and were totally receptive to our needs. They built the computers quickly, personally delivered them to us, and they all worked perfectly out of the box with fantastic fit, finish, and style.

MAINGEAR met and exceeded our expectations, and when the time comes for new computers we’re going to call them again.
"

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Verified
5/5

2013-10-28

"Ordered a Maingear Shift best configuration computer with the I5 4670K in September. Was impressed with the timely updates I received regarding the status of my computer as the build progressed. The computer itself when I got it is a work of art - even unpainted, you have to see the quality of it, and it is heavy as a side note - I work out so wasn't too concerned about that (I had a falcon northwest talon computer prior to this) It seems to be very well built to handle heat issues which is what doomed my prior computer. (the new talon had a side fan in the case which leads me to suspect that there were issues with the system as a whole. I was pretty mindful of that when searching for my next computer which is what drew me to maingear and their emphasis on heat management) the only minor annoyance I had is that the recovery option for the computer is built into the SSD itself, it is not on a separate media such as USB or DVD which I would have preferred. the support team was very responsive when I asked the steps if I had to get a new hard drive and how to recover. I do recommend that based on this, to get the largest hard drive space that you can afford. Other than that what else - all USB 3.0 ports on computer (gigabyte Z87X-UD5H ) I installed three data drives and have three external hard drives - no issues so far. the Fed ex guy when delivering the computer was carrying it by hand and I was terrified the computer may have been damaged but the packing was solid enough and there were no issues on the computer. Im in new York and will definitely be purchasing from these folks in the future. "

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Verified
5/5

2013-10-27

"I'm a software developer and gamer and I generally buy high-end systems to satisfy my dual needs. I had become disgusted with my previous supplier (Alienware) because of long phone wait times and poor customer service. I did some research and bought Maingear because of the personal service indicated by the reviews. I was not disappointed. A phone call gets a live person on the first try, and my question wasn't redirected -- the person who answered the phone answered the question. The system arrived within a day of the original estimated delivery date and performed flawlessly. I have had the system for about a month and have been impressed by its performance. I am looking forward to buying from Maingear in the future."

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Verified
5/5

2013-10-23

"I Purchased a Maingear Vybe-SS without knowing anything about processors, motherboards, graphics cards or any PC component's function. This made customizing a PC difficult. I am an equity trader and not one who is interested in playing games or anything of the sort. I do not remember exactly how I wound up purchasing a PC from Maingear but I am lucky to have done so because Maingear's Technical Support is incredible. By "incredible" I mean the personnel in this department define the words "patient", "kind", and most importantly "helpful".

Ron, Ivan and the rest of the Support team have done things to help me that I cannot believe they did so without first asking "how is it that you know absolutely nothing about computing?" From configuring a PC to meet my needs prior to purchase to the patient instruction and step-by-step guidance of reinstalling the operating system, Maingear's Technical Support has been "clutch."

I want to be crystal clear about one thing. This review is about Maingear's Technical Support because without them and the support they have provided, I would not have been able to deal with and fix the issues that have come about in using my PC as an equity trader, or what I believe is a capacity not typically the norm for those purchasing a Maingear PC.

My Maingear PC is a flawless machine, supported by the best support team in the business. Think about it. You cannot have one without the other. I got what I paid for and much more and have been extremely pleased with my purchase. MAINGEAR IS THE STANDARD BY WHICH I JUDGE ALL OTHERS and will purchase any PC I may need in the future from the best system builder, Maingear.

-Scott
"

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Verified
5/5

2013-10-21

"Recently purchased a Maingear Potenza. From purchase to use I am very happy. They did a great job of keeping me up to date on the build status and delivered early. My only minor technical question was answered in a few minutes. The installation was a piece of cake ... just connect everything and run. My only minor suggestion would be that the connectors might be better on the side than on the top but this is just an aesthetic issue."

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Verified
5/5

2013-10-20

"I have had my new Maingear Vybe for about 2 months and I love it. Fast, quiet and capable. Everything worked on it out of the box. They sent just what I ordered and everything works. New SSD HD boots windows up in 38 seconds! WOOT! No complaints!
I shopped around for several months while my 5 year old Gateway breathed its last. Their deals seemed best. They had variety, but not so much variety that I could make something they had never done before and couldn't diagnose a problem on. Online and phone staff all spoke American English and were very helpful and friendly. Go Maingear!
"

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Verified
5/5

2013-10-14

"My review of Maingear systems..... They aree Legendary!

Buy from them. They are great. They meet their deadlines. Ship on time. Great customer service. Flawless products. I can say nothing bad about them because they are only good. Buy from them.

I do not work for maingear. I am a recent customer. They are great. You will have no problems if you buy from them.
"

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Verified
5/5

2013-10-14

"Simply stated, the Maingear Potenza Super Stock Z87 computer received on 17 September 2013 has been outstanding.
I have owned numerous higher priced computers dating back to 1990, and none can compare to the Maingear.
The order process was pleasant, situp was easy and uneventful, and this computer is really fast. Demanding games play without problems, and the graphics are awesome.
"

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Verified
5/5

2013-10-09

"Ordered the F131 system. Awesome!. I had looked at the configurations on their website but decided to call Maingear directly. I spoke with Ivan who asked me questions based on my needs and budget. He assisted me with the configuration and made a recommendation which he emailed to me. I ordered and went to pick up system once it was built. I could have had it delivered but since I live in the area, I wanted to see the facilities. I was able to not only pick up my system but was given a tour of the shop and got to meet the founder of Maingear, Wallace Santos, who took the time to actually speak to my family and I! The computer was expertly and beautifully built. It runs fast and it is quiet ! I am already looking forward towards my next purchase. "

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Verified
5/5

2013-10-07

"I bought a rig from Maingear roughly 6 months ago and have been very pleased with the performance and value. Thiago helped me and was very patient in answering questions and helping me understand various options. Having owned a Dell before that proved very reliable, I was somewhat skittish about going with a smaller boutique company. I had a great purchase experience and the computer is top-notch. I would recommend Maingear hands-down."

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Verified
5/5

2013-10-06

"I'm very happy with my computer. The attention to detail, they took to built it is topnotch. I will refer them to others, who want a fine built pc. And I will surely buy another computer from Maingear!!!"

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Verified
5/5

2013-09-24

"We just received our new MainGear Pulse 14! What a difference customization makes!! :D
We have been looking at all of the ‘big name’ units for some time. We were waiting for the 4th generation chips to come available and had very specific system requirements. Last month, we even went so far to purchase a top of the line laptop from another company (total cost was the same as the Pulse 14). While it was well constructed and built to the maximum configuration possible, it just did not work as we expected nor needed. We sent it back and felt that we were just going to have to wait longer until 'someone' created a unit that had the specs that we had to have.
This all changed following a lesson in gravity and first-hand experience with Newton’s laws of physics. We dropped our current laptop. As a result we lost half the screen. The need to replace it became an urgency. After extensive research on custom built laptops, we decided on MainGear. There was a significant amount of hesitation in spending this amount of money with an unfamiliar supplier but the reviews, the user comments, and after talking to the rep, we pulled the pin in the order.
First, let me say that the customer support throughout the sale was excellent. Not only did our representative (Shannan) take the time to listen to what we wanted to do and our requirements, he made suggestions on the final build. Next, because of the issue with our current system he went out of his way to check the components of the proposed build and call us back within minutes to confirm the inventory. We ordered the system, customized the paint (oh is the red slick looking!), and we got exactly want we wanted.
It was REALLY tough to wait for the delivery. However, the constant email updates helped and we knew where we were at throughout the entire process. Best of all the build was completed earlier than estimated and we received the computer last night, 3 days EARLY, via FedEx. The anticipation of its final delivery was reminiscent of when I was a child waiting for Christmas morning. SO EXCITED!!
It is BEAUTIFUL, it came fully configured and ready to go. The fit and finish are excellent. Packaging and documentation were professional and spoke of a company that cares about its final product and the total customer experience. We spent last night loading software and putting it though some early testing. It worked better than expected! Today is the first test under a load and I have every confidence it will perform spectacularly.
Thank you MainGear and everyone involved in making this possible. This experience exemplifies what purchasing a custom product should be!
Ken
"

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Verified
5/5

2013-09-04

"Ordered an F131 from Maingear back in April. The main reason I chose Maingear was because of their outstanding customer service. I was very pleased with the system - it arrived a few days late (due to problems encountered during the burn-in process) but was in great condition and extremely well built. The case is exceptionally solid and well packed, even though this was a micro-ATX case with a Titan graphics card. The tubing for cooling was very well done, and all around a superb job. I am very happy with the purchase. The F131 is a perfect size to combine power, great cooling, and portability. I received several email updates during the building process, and also received a helpful binder with an introduction to my system and a checklist of all the Maingear checks that were made by the technicians on the system - which was very thorough. I have no complaints apart from the fact that I had to call a few times to get updates during the burn-in process which took a few days, however I must reiterate that I have been very happy with the system so far, and will definitely be going with Maingear for my next purchase down the line."

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Verified
5/5

2013-08-19

"Order a Nomad 15 on Wednesday. I deployed to Afghanistan the following Friday. Not only did they get my laptop to me in time (following Thursday), it actually got to me 2 days early. The customer service rep. kept in touch with me throughout the build process and everything worked perfectly when I received the computer. I will definitely be purchasing from Maingear in the future."

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