"Arrived on time(ups delayed it a lil so im not holding that agianst them)
AWESOME MACHINE. Only problems I had were the missing Case and notebook cooler I ordered. The touch sensors and game keys were also non working. I emailed the CS and 2 days later(again one was X-Mas so obviously they were closed) I got a response that told me they were shipping them seperate Due to then bot being in stock at the time of shipping and easily explained how to fix the non working programs. EXCELENT CS
"
"The few 'evils'.
1) Charger more akin to a brick rather than a 21st century electronic gadget.
2) Awful battery life. Even with "Power Save" setting selected I could barely eke out 85 minutes of normal* activity (* just internet browser & torrent download application open).
3) Product arrived 1 week late.
4) The power button needs to be pushed rather hard to start up the machine.
5) Computer surface fingerprint magnet.
The 'goods'
Everything else is excellent, it's a powerful machine, well built, customer service very prompt.
*Don't make the same mistake I did in going for 1 large 'slower' 7200 rpm hard drive. Ensure you include a SSD in your order. It killed the Windows Experience Index - All scores spanned from 7.5 to 7.8 apart from HDD at 5.9, such advice should be present when picking hardware in ordering stage.
Malibal Satori"
"If you want to be hassled as unprofessionally as it comes, rude, sarcastic and uncooperative bullying at it's finest.
Condensed version: We mailed payment, found out it was lost in the mail, requested vendor to fill out lost check affidavit which is required by our county office apply a stop payment, they would not, so to expedite payment in explaining the vendors refusal to fill out the form, requested that we could do it for them to expedite reissuing another check. Having explained this process to the vendor and vendor still continued to send unprofessional harassing emails, continuing to be rude and unprofessional. At that point, we had had enough abuse since the process had continued so that we could get the reissued check in the mail asap. We have made very effort to get payment to them within our means without any cooperation from them. The vendor would call and not give his company name repeatedly, not leave a message in our voice mail, continued to harass the receptionists with rude sarcastic accusations. When reaching the superintendent, he continued to be rude, sarcastic and unprofessional. The payment was in process the vendor was told again. Not willing to take the unprofessionalism any longer, the superintendent hung up. We have since sent a reissued check in the mail, which has not cleared at this point.
They do have great product for the money, but if anything doesn't go their way. Watch out.
Please feel free to contact the district to get more details since we are censored in this format.
"
"Here is a great example of running off a customer that once loved you. Note, the rating on this review has went from a perfect 5/5 to a 3/5, then a 2/5, and finally 1/5 based on the increasing negative and abusive tone of communications. Maybe someday a reasonable person will read this, and the bozo that let this get out of control will be prevented from ruining others.
GREAT PRICE AND CUSTOMIZATION (back when it was 5/5):
I purchased two top-end laptops from Malibal (over $4,100), and was very happy with both the transaction and the products. They have a great combination of customization and price, and start with some of the best chasis available. I'm very happy with the systems.
TERRIBLE POST-SALE SUPPORT (was 3/5 at the time):
Their post-sale service has been seriously upsetting. I contacted them hoping they might be able to fix a scratched screen. Instead of a helpful response, I was simply told I would have to pay as though they just didn't want to deal with me. Well, of course I would have to pay for it. I damaged the screen as a result of my own clumsiness, the system is well outside of warranty, and I never once implied that I expected them to fix it for free. I didn't get any further with followup - Malibal wouldn't provide an estimate for the repair. They just want me to ship the system to them and find out later. This is the most basic of questions I need answered before I decide to ship them my two thousand dollar laptop... Would you risk mailing your system without knowing if it would cost $100 or $1000 to fix? My experience has left me without confidence in their ability to handle a post-sale issue, and it's looking like I'll have to find someone else to fix the screen.
UPDATE 1:
I just want to clarify that I had an overwhelmingly positive experience with Malibal until I contacted them for help with this problem. The reason I wrote this review was to share my concerns about the post-sale service I experienced, which has soured my view of the company. The defensive and argumentative tone of my service ticket got worse almost immediately after posting this review. I rarely post reviews, and was worried I was too harsh on them. until I read the contents of my inbox after they got this. Let my experience be a warning to you.
Unless someone steps in to repair this relationship, I will have lost a favorite custom laptop builder... If this is simply a rogue agent, I would be happy to update this review once a more reasonable response is received.
UPDATE 2 (then 2/5):
The tone of the emails continues to be argumentative and defensive. It is too bad, as the purchase process and product was wonderful. With the way they handled the situation, I am not confident that I could order from Malibal without retaliation from this review.
IN RESPONSE TO MALIBAL'S COMMENT (finally 1/5):
If Malibal actually explained everything during the support process as they claim to have below, this review would never have existed. ---Updated due to slander lawsuit threats.
I ORIGINALLY LEFT AN OVERWHELMINGLY POSITIVE REVIEW:
But my original rating of FIVE/FIVE stars cannot stand. I dropped it to THREE/FIVE when I was ignored and their terse responses made it seem like they just didn't want to deal with me. Once they saw the review, the language in the ticket became extremely defensive and seemed angry. Even before I reviewed them, I felt like I would not be able to get a screen replacement even at my cost. The communication from Malibal completely ruined my overall experience even though the product and price was great. The communication since the review has extended to threat of lawyers, so the rating goes to ONE/FIVE.
Be sure you finish your business with them before providing anything but the most glowing feedback.
RESPONSE TO EDIT 2:
You threaten me with slander lawsuits because I called you a liar, and now you print my FULL NAME (in violation of the terms of service here at ResellerRatings), print on record a slander against my personal character, as well as calling me a liar? I removed the comment because you threatened me with a lawsuit; I made my point with the facts in the review. You simply further my point by continuing to be publicly abusive to me. My complaints are stated as clearly as they can possibly be.
ONE LAST OPPORTUNITY FOR MALIBAL TO SALVAGE THIS
This could have been resolved and you'd keep the 5/5 rating I gave you to start! In fact, if a less hateful and more reasonable person contacted me to restore the relationship (owner or manager maybe), I would likely restore the rating. If you would actually read the review, you might realize that Malibal caused that rating to drop every time you responded as you just did in the edited comment and in the service ticket. But first I'm gonna need an apology for that last edit - how dare you.
--- I guess not... Malibal wants to continue "fighting", calling me names, and doing everything but proving they have the best service in the industry as they claim. I have a hard time believing Malibal leadership would allow someone to write such hateful things in their company's name. The comments below speak for themselves. Folks, make your own decision about doing business with Malibal."
“Managerial Edit: This customer called in and admitted that we didn't do anything to warrant them giving us a one star customer service rating. However, they said that they expected us to apologize to them for their unprovoked attack on us and that if we apologized to them for something we didn't do, then they would restore their 5 star rating.
Well, unfortunately - we cannot apologize for something we didn't do. If we had actually done something to this customer, then we would obviously apologize and correct the situation - however the fact is... they have maliciously attacked our company for some unknown reason.
Note: this is the first and only person who owns a MALIBAL laptop to ever give us a one star rating.
Original Reply: This customer contacted us and said he broke his laptop. We simply replied and said physical damage won't be covered under warranty and that he would also have to pay the shipping, since we usually cover all shipping on warranty work. This is something we must clarify up front, so that the customer knows 100% that they will have to pay for the service.
He then asked for an estimate to fix his laptop and we said we'll need to see it before we can tell him how much it will cost. That didn't mean we would fix it, then force him to pay before he even knew how much it would cost... he could have received an estimate and then decided whether or not he wanted to get the work done - so he has absolutely no point about not wanting to send in the laptop before getting an estimate of the damages.
And, that's it. That's all that happened... he wrote this entire negative review based on these two, one-line emails that we sent him.
To review: This customer damaged his laptop by mishandling it. He then contacted us and we told him that the damage will not be covered under warranty. He replied and asked how much it will cost to fix his laptop and we said we'll need to see it before we can give an estimate. He then comes on here and based on these two emails - writes a negative review.
Please note: We have 0 complaints with the BBB in 7 years, and a 9.55/10 lifetime rating on here - so that proves we know how to take great care of customers.”
"I recently purchased a Veda series laptop from MALIBAL on Nov 7 2011 on that afternoon. I paid by credit card which they had processed the same day.. But took about 3 days or so to take their money. But customer service was great I managed to always stay in contact with Matt.. Least that's what I always call him but this guy has the gift of gab... Lemme tell ya lol. But anyways I like to talk also. It he was a nice guy and patient with the billion questions I had.. And the laptop is great I got fit with the 2630qm processor 12gigs of ddr3 1333hz ram 500gig 7200rpm drive x2 6970m crossfire video cards and windows 7 home premium 64 bit and stock thermal paste. But let me tell you this laptop owns it was pascked nice came wih a decent bag' and punishes anything I throw at it like Starcraft 2 on extreme settings in crossfire mode I'm gettin up to 145 fps an rarely dips below 100! But lever all I can't wait to see wife play star wars the old republic on this giant beast. And o yeah I orderd that Monday and it shipped that Thursday and i got it the following wednesday... Cursed ups people and their weekends off!...lol but if your in doupt about these guys, look no further buy your laptop with MALIBAL! And I yeah I forgot about the big foot wireless killer man that thing can be a router hog! Which is good if your a hardcore gamer."
"Device arrived in good order. Very well packed. Laptop itself is top-notch. Great service."
"I received my Malibal Nine X7200 about two weeks ago and since then I have experienced the fastest and most powerful laptop I have ever set my eyes on.
The screen of the Nine is just the right size. The colors and 1080p resolution show up flawlessly on this 17.3" screen.
From a processing speed stand point I have not experienced any slow down yet. While playing both Mass Effect games and World of Warcraft the 3.2 GHz Quad-Core processor easily keeps the frames at a steady 60fps.
Even with a great processor the speeds cannot be achieved without a great graphics card. With my setup I am running Dual Nvidia GTX 560M. These cards preform and run everything I have tested them with to max making every game look crisp and clear.
This laptop was the one I picked after looking at many brands and I could not be happier that I did. For the price I payed I got twice the laptop I could have hoped for. I recommend that anyone looking into a power gaming laptop give the Malibal Nine X7200 a look."
"Bought a third Satori Laptop. Awesome laptop, great low price.
I always appreciated the inconditional support from Malibal.
I live in Canada and getting a high end laptop is a bit pricey and difficult but not with theses guys. Thought I never had any problem with my laptops do they offer, now, support based in Canada, so it makes things a lot easier.
Thanks to the Malibal crew!"
"The end result is that I am satisfied. There was a stuck pixel in the center of my display and they shipped with the wrong optical drive, but they were quick to respond and get things fixed."
"The service was very good, they answered all my questions quickly and efficiently. They were also patient with me with all my questions and problems that I had.
Overall they gave me the best overall satisfaction from any of the other resellers which is why I purchased from them.
The only complaint was the delivery time, but that was mostly due to USPS taking 3 weeks to deliver so it wasn't Malibal's fault. They only took about 3 business days to build the laptop and ship it out."
"This is the 3rd laptop computer we've ordered from Malibal. All purchase options are high quality and the screens are outstanding.
If you're shopping for a medium to high end laptop, you should definitely consider Malibal. You won't be disappointed.
Malibal laptops rock!"
"Online order process easy, seamless. For phone questions, rep could be more friendly/motivated? Will post further on receipt of laptop."
"Extremely pleased with my purchase from Malibal. The laptop came exactly as I configured and works perfectly. Their customer service was quick to respond to any questions.
Highly recommend anyone wanting a great gaming laptop (far superior to Alienware, Falcon NW, Origin) to choose Malibal."
"I have not received my laptop yet but so far you all are very helpfull with all my questions/email answered."
"I ordered a Lotus P150HM from MALIBAL and couldn't be happier! They had the best price of any of the Clevo/Sager which allowed me to get more than I was hoping for in my budget. I was in contact with their customer service from the day of the order, and they were happy to answer any of my questions. I ordered it on a weekend and they finished the build in only 3 days, way ahead of scheduled. When I recieved it the next week, it came nicely packaged with all that was ordered. Windows was already installed, as well as most of the drivers, without any bloatware.
Without a doubt this is the most powerful and wellb uilt laptop I've ever seen. MALIBAL has certainly earned their name as on of the best laptop builders in the US and possibly the world."
A rep from MALIBAL, MALIBAL, has responded:
“Shelly, you have completely fabricated a story. We never harassed anyone, we never abused anyone, we never bullied anyone, we were never sarcastic, we were NOT rude in any way with the superintendent - but at the end of the conversation - he was very rude when we brought up the late fee and then he hung up on us.
We loaned you the money and you presented yourself as being incompetent and unprofessional by failing to properly mail out payment with tracking or delivery confirmation and then refusing to take responsibility for payment not arriving on time and then refusing to pay the late fee.
We had agreed upon terms and you didn't meet those terms. Now we need the 3% late fee which we will bring up with the Board of Trustees.
Let me give a quick review. This customer is the Ackerman School District. At the time of the writing of this review, they were 3 weeks overdue on payment, refused to pay a late fee because they said they weren't responsible for the payment not being made on time (blaming the mail courier instead) admittedly refused to take our calls and ignored our emails while payment was still overdue, tried to get us to do their work for them by filling out a form we didn't have to fill out, and then to top it all off the superintendent literally hung up on us when we finally got through on the phone and asked if they were paying the late penalty fee, since he said payment might not arrive until the end of Dec or possibly later.
In fact, as soon as I brought up the late penalty fee on the phone, the superintendent's voice turned extremely dark and rude and unprofessional and he literally said, "This conversation is over." Please keep in mind, this is while payment was still 3 weeks overdue, and after he told me it might be another month before we received our $2400+ for the laptop we sent them in good faith.
We plan to file a report with the Ackerman Board of Trustees to tell them about our unpleasant experience with these two employees. Hopefully, they will not find their extremely unprofessional behavior acceptable.
Thanks for reading.”