"Second order from this company - unfortunately there was some damage during transit to one of the flooring packages I ordered, and Leah was extremely quick to respond to and rectify this. Company were also very helpful in allowing me to order in advance and hold in warehouse until I was actually ready for delivery - process was straightforward and seamless for an excellent price, and I wouldn’t hesitate to recommend."
"I had very good advice from Lewis in my decision to lay a laminate flooring. He calculated the area and amount of material I would need which included the underlay etc. I had one box left over probably due to care in laying but that was returned for credit. The laminate is very good and I expect will endure the test of time."
"Dealing with Luxury Flooring has been a pleasure. Even when I had to order a few more bits and pieces, I was assisted with ease and professionalism. When it came to receiving a refund, Chloe Tierney was quick to resolve the issue."
"I would definitely recommend this company to anyone! We have still yet to receive our order but the samples were beautiful and very good quality.
A lady in the team (Holly) was amazing, so helpful every step of the way and was super efficient. Always came back and answered every query in no time at all. We cannot wait for our flooring to arrive and be installed.
Thank you again, your customer service is absolutely brilliant!!"
"The whole process of ordering, receiving and fitting my new Parquet was a wonderful experience. The service offered by Luxury Flooring was top class, my order arrived promptly, fitting instructions were easy to follow, the floor fitted effortlessly together and very few defects found in the parquet pieces, my finished floor looks wonderful and I am very happy, here's to the future years with my new floor."
""Extremely happy with my flooring, arrived quickly.
Had a small issue with a damaged tile ,however when I contacted customer service the matter was resolved quickly and efficiently. I am impressed with how helpful Charlotte dealt with everything. I would not hesitate to recommend this company to my friends, in fact I already have . Well done!"
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"We ordered the Painswick parquet from Luxury Flooring and I can't speak highly enough of the experience. Communication was excellent, delivery within a few days, and most importantly, the parquet is absolutely fantastic and was a great price! Thank you"
"I got off to a rocky start as when my initial delivery turned up, a couple of the packs were badly damaged. However, the customer service team were on it straight away. They apologized and had a replacement delivery out to me within a matter of days. Fantastic communication and customer service and the flooring itself is fantastic quality and just what I was hoping for. Would definitely recommend and will be using again."
"Recently placed an order with luxury flooring and I’m really happy with my new kitchen floor (Brimham Golden Oak solid wood) and even happier with the great customer service I received. Also ordered free samples that arrived the next day ! would definitely recommend luxury flooring to anyone"
"Sample was true to product.. great phone service ..very helpful and informative good delivery...floor was easy to lay and looks amazing..."
"I ordered my flooring but stupidly not enough so got in touch with the team to order the same again. They were so helpful and although the delivery was a little later than expected when it did arrive it matched perfectly.
I love my flooring and it's completed the room perfectly."
"I'm absolutely thrilled with my new flooring, it looks beautiful and at such a reasonable price, so much better than other flooring I looked at before I got a recommendation for Luxury Flooring. Will definitely recommend."
"I was looking on the internet for parquet flooring I found the company very helpful they called me back as it was late when I emailed them they had all the answer to my questioned. They emailed me. Price for everything I want and it was delivered on time great aground service. Which as I am in retail myself is very rare"
"Extremely happy with my flooring, arrived quickly.
Had a small issue with a damaged tile ,however when I contacted customer service the matter was resolved quickly and efficiently. I am impressed with how helpful Charlotte dealt with everything. I would not hesitate to recommend this company to my friends, in fact I already have . Well done!"
"Easy to make order and a good price for LVT flooring. Delivered very quickly. Very happy customer and plan to use them again with our next home project."