"Wonderful company to deal with, excellent service throughout. Assistance and advice while ordering, quick delivery, great value product and a 5 star customer service post sales, especially with Faye. I would highly recommend this company and definitely would use again, without hesitation."

"The flooring I ordered was out of stock, I only found out once id placed and paid for my order. I was offered a refund but decided to wait unfortunately after 4 weeks it arrived damed but was replaced within a week. Communication was great and the easiest company by far to arrange a replacement with."

"I was incredibly happy with the customer service with this company.
The man I spoke to to ask about the specific flooring was helpful and the aftercare from Sophie was very accommodating and the product was really good too.
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"We chose the Malham engineered flooring after looking a long time at alternative products and suppliers. The wider and longer board length suited our needs and the flooring has been a doddle to fit. The appearance is outstanding and we intend to order more for another room. I would recommend this supplier."

"Engineered untreated wooden flooring arrived promptly. No damage. Great product. Very good quality. This was our second order as were impressed with the experience first time. Definitely recommend this company."

"Nice and quick response. We experienced delays with delivery. However, the aftersales consultant, Chloe Tierney was very helpful and offered compensation. We appreciate her kind assistance."

"We had a swift and efficient service from start to finish. Delivery was prompt. A few planks of flooring were delivered damaged but this enquiry was dealt with professionally, swiftly and efficiently by Leah and the rest of your team.
Thank you; we would definitely recommend you and use your company again!"

"Actually got my walnut flooring last year and called up for some advice on a scratch on the floor. The quality and price of the flooring was superb and very good value (and I looked around a lot). After service to date has been brilliant- Leah and team have been really helpful even on queries that were not directly their area of specialisation. So really appreciated and I defo recommend the flooring on offer (check out the samples). Thanks."

"Our builders got COVID after we’d ordered but before the flooring was delivered: it was no problem for our pallet to be held at the warehouse. We had to change our order before it was delivered when it became apparent that we would only be able to put wood down in part of our rebuild: it was no problem to change, the refund was very quick and there was trouble at all. When we had finished they accepted returns of the excess, no questions. Every time I’ve phoned nothing has been too much trouble for Leah and the team, they have made a stressful rebuild much easier. And EVERYONE loves the flooring. Thank you so much. I will be recommending to everyone."

" When the flooring arrived some of the boards were damaged in the packaging but we informed luxury and they sent out another box the next day for no charge. Originally ordered a click flooring system product but it was really bad quality, it creaked and didn't lie flat at all. We sent a video of it and after luxury reviewed it they asked what we'd like as a solution. We loved the look of the floor and realised that the same flooring also came in tongue and groove so we asked if we could exchange the floor, luxury agreed and the flooring was delivered a few days later they even let us keep the existing flooring. Flooring looks great now but there was a lot of pain involved to get to the finished result. Sophie in after sales was excellent though, professional and always helpful. We love our floor now, even after all of the headaches."

"Everybody at luxury flooring is very helpful and have a lot of knowledge that really is a big help choosing what you want and how much you would need."

"I did a lot of research before purchasing my engineered wood flooring and the overall experience with Luxury Flooring convinced me they were the best option for me. This decision was based on the amount of choice, price, value for money and their customer service. I have only recently taken delivery of the flooring, and it will be fitted later this week so I have yet to see the finished result, but so far, so good."

"I love my new floors, they look really luxurious. It was the best purchase last year, glad I have chosen this company and this type of floor. It looks amazing and I purchased it for a good price."

"I’m really pleased with the service from luxury flooring. There was some delivery damage to one pack but Leah sorted the problem quickly at no extra cost to me. Thanks for that. The engineered flooring looks really amazing when fitted. I certainly recommend."

"We had a great experience overall, ordered numerous samples and then all our flooring and underlay. Jess and Chloe were so friendly and helpful, thank you!"