"Fantastic quality wooden flooring received.
I ordered scotia beading which I didn’t need in the end and they refunded no problem at all. Customer service team are great - come back to email queries immediately."
"We purchased vinyl click flooring and found the website very easy to use, the price excellent and the product superb and very easy to install. We have since purchased further flooring supplies."
"Delivery was very quick and flooring packaged well to ensure it arrived in excellent condition. Quality for the price was excellent, really pleased with it. I fitted it myself and it was very easy to work with. Very happy.
"
"Very happy with my flooring experience. I had to deal with customer service at one point and they were very helpful. Delivery arrived on time too."
"I had a great experience with Luxury flooring, website was easy to use, staff were friendly and helpful and I really like the product. Would recommend."
"After contacting Leah regarding a refund for surplus underlay my request was handled very smoothly and I quickly received the necessary document via email
The refund was credited soon after the receipt of the returned goods, thank you."
"Name itself says it is luxury, awful flooring. Has Variety and different shades. Website is easy to use."
"The team were very helpful throughout the process, and swift to remedy a mistake made on our order! The delivery was very fast, and both sales and customer care team were responsive and knowledgable. I would definitely purchase through them again. Can't wait to get our floors installed!"
"Great product and very quick turnaround from ordering online to the flooring being dispatched. Chloe sorted out the small hitch with the courier really quickly and professionally. Looking forward to ordering again soon."
"Good service and price matched. Product is good value. Think twice about completing the survey afterwards, it is frustrating, goes on and on and takes too much thought. It pushed the limit of goodwill."
"From ordering to post sales service these guys have been awesome. I've had more compliments on the flooring than other aspect in my flat refurbishment. A friend of my is getting the same floor after seeing my flat. I had solid wood flooring which was more affordable than I thought. Leah Bell is customer services is just amazing."
"Excellent product from this company, ordered the Nest Sunset swirl LVT and looks fantastic. Good quality and excellent customer service. Ordered more than needed and made contact with Leah in customer care who assisted me greatly in returning the unused items. Would highly recommend both product and customer care and no issues at all . thank you"
"I had a few small problems and the service I received was above and beyond my expectations.
A big thank you to Leah who called me, without being prompted, when the delivery company made an error and who also dealt with minor issues with damage and a mismatched t-bar.
Leah went out of her way to find an alternative solution and refunded me for the t-bar that won’t be used.
"
"I was one package short unfortunately. Spoke to Leah who was very helpful and arranged so the delivery came before the builders left. The flooring looks great!"
"Good selection of flooring to choose from. Easy to place order and delivered within time slot. Good customer support as well; following on from issued raised there was quick response and resolution, thank you. 2nd time of buying from them and would used again."