ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
4.34/5
Chance of future purchase:
4.55/5
Shipping & packaging:
4.59/5
Customer service:
4.74/5
Return/Replacement policy:
4.25/5

Verified
5/5

2024-02-26

Just what I was looking for at a great price.

"Was looking for an attractive living room grow light for our house plants. This is perfect as both a task and grow light. "


Rep reply posted 2024-02-26
A rep from Lightopia, Apyles, has responded:

“Hello,

We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Warmest regards,

Sincerely,
Annette Pyles
Senior Manager of Customer Service, Elevated Brands Group
Rugs Direct + Lightopia
(888) 464-1447
rugsdirect.com | lightopia.com”


Verified
5/5

2024-02-22

so many good options

"I have been looking all over for the "right" light fixture and found it within minutes at Lightopia!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases

Rep reply posted 2024-02-23
A rep from Lightopia, Apyles, has responded:

“Hello,

We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Warmest regards,

Sincerely,
Annette Pyles
Senior Manager of Customer Service, Elevated Brands Group
Rugs Direct + Lightopia
(888) 464-1447
rugsdirect.com | lightopia.com”


Verified
5/5

2024-02-16

"Great prices - will shop again!!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service

Rep reply posted 2024-02-19
A rep from Lightopia, Apyles, has responded:

“Hello,

We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Warmest regards,

Sincerely,
Annette Pyles
Senior Manager of Customer Service, Elevated Brands Group
Rugs Direct + Lightopia
(888) 464-1447
rugsdirect.com | lightopia.com”


Verified
5/5

2024-02-16

First Time Customer

"We searched high and low for this style of a pendant fixture. You had the color / finish selection we wanted. I expect a perfect delivery and will provide a final review after our installation. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service

Rep reply posted 2024-02-19
A rep from Lightopia, Apyles, has responded:

“Hello,

We appreciate you taking the time to let us know about your experience! If there’s anything else we can help you with, please let us know.

Warmest regards,

Sincerely,
Annette Pyles
Senior Manager of Customer Service, Elevated Brands Group
Rugs Direct + Lightopia
(888) 464-1447
rugsdirect.com | lightopia.com”


Verified
5/5

2024-02-14

LightSabor

"Literally a life saver. The entry light I wanted for my new build was discontinued and Lightopia not only still had some in stock, but on sale. Thank you!!!"


Rep reply posted 2024-02-15
A rep from Lightopia, Apyles, has responded:

“Hello,

It’s fantastic to know that you had a wonderful experience with us.

Warmest regards,

Sincerely,
Annette Pyles
Senior Manager of Customer Service, Elevated Brands Group
Rugs Direct + Lightopia
(888) 464-1447
rugsdirect.com | lightopia.com”


Verified
5/5

2024-02-14

Good Price, Free Delivery & 15% Off!

"Found exactly what I was looking for at a competitive price but the best was getting 15% on top of that. Thank you so much!"


Rep reply posted 2024-02-14
A rep from Lightopia, Apyles, has responded:

“Hello,

We greatly appreciate your five-star rating.

Once again, thank you for your support!

Warmest regards,

Sincerely,
Annette Pyles
Senior Manager of Customer Service, Elevated Brands Group
Rugs Direct + Lightopia
(888) 464-1447
rugsdirect.com | lightopia.com”


Verified
5/5

2024-02-09

Cabana Fixtures

"De'Borah in Customer Service was quick to get me the specs & part #'s needed for my order. Thank you!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service

Rep reply posted 2024-02-12
A rep from Lightopia, Apyles, has responded:

“Hello,

We’re thrilled to hear about your fantastic experience with us.

Once again, thank you for your support!

Warmest regards,

Sincerely,
Annette Pyles
Senior Manager of Customer Service, Elevated Brands Group
Rugs Direct + Lightopia
(888) 464-1447
rugsdirect.com | lightopia.com”


Verified
5/5

2024-02-05

Best Selection & Pricing

"I found naviating the site easy. The selection was great and so was the pricing. Online chat was vrey useful and helped me understand how the product looked."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service

Rep reply posted 2024-02-06
A rep from Lightopia, Apyles, has responded:

“Hello,

We greatly appreciate your five-star rating. It’s fantastic to know that you had a wonderful experience with us. If there’s anything we can do to make your next visit even better, please don’t hesitate to let us know.

Sincerely,
Annette Pyles
Senior Manager of Customer Service, Elevated Brands Group
Rugs Direct + Lightopia
(888) 464-1447
rugsdirect.com | lightopia.com”


Verified
5/5

2024-01-31

Absolutely SPECTACULAR !

"GREAT site and products . . . WONDERFUL Customer Service !"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service

Rep reply posted 2024-02-01
A rep from Lightopia, Apyles, has responded:

“Hello,

Taking the time to leave such a great review about our service, has made our day! We always aim to delight our customers with our customer service and our attention to detail. It’s great to hear we delivered on our promise.

Sincerely,
Annette Pyles
Senior Manager of Customer Service, Elevated Brands Group
Rugs Direct + Lightopia
(888) 464-1447
rugsdirect.com | lightopia.com”


Verified
5/5

2024-01-31

Easy to shop

"I found what I needed at a great price and completed my order in just minutes!"


Rep reply posted 2024-02-01
A rep from Lightopia, Apyles, has responded:

“Hello,

Taking the time to leave such a great review about our service, has made our day! We always aim to delight our customers with our customer service and our attention to detail. It’s great to hear we delivered on our promise.

Sincerely,
Annette Pyles
Senior Manager of Customer Service, Elevated Brands Group
Rugs Direct + Lightopia
(888) 464-1447
rugsdirect.com | lightopia.com”


Verified
5/5

2024-01-29

Replacement parts

"Out fan was missing screws to attach the fan blades. Shelby was able to reach out to the manufacturer and have the parts shipped in less than 10 days."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Rep reply posted 2024-01-30
A rep from Lightopia, Apyles, has responded:

“Hello,

Taking the time to leave such a great review about our service, has made our day! We always aim to delight our customers with our customer service and our attention to detail. It’s great to hear we delivered on our promise.

Sincerely,
Annette Pyles
Senior Manager of Customer Service, Elevated Brands Group
Rugs Direct + Lightopia
(888) 464-1447
rugsdirect.com | lightopia.com”


Verified
5/5

2024-01-27

Blown Away

"I Literally got on the site, clicked the ceiling fans page, saw exactly what I was looking for and clicked pay. Maybe 3 minutes total. You can see, Blown Away by your selections, the ease of ordering and paying. Thanks"


Rep reply posted 2024-01-30
A rep from Lightopia, Apyles, has responded:

“Hello,

Taking the time to leave such a great review about our service, has made our day! We always aim to delight our customers with our customer service and our attention to detail. It’s great to hear we delivered on our promise.

Sincerely,
Annette Pyles
Senior Manager of Customer Service, Elevated Brands Group
Rugs Direct + Lightopia
(888) 464-1447
rugsdirect.com | lightopia.com”


Verified
5/5

2024-01-25

Competitive pricing and huge selection

"Definitely check out this online site. We saved over $100 compared to other online lighting sites!"


Rep reply posted 2024-01-25
A rep from Lightopia, Apyles, has responded:

“Hello,

Thank you for your 5-star review.

Thank you for your support and for choosing Lightopia to help tie your space together. Again, thank you for your review as we take our customer service and our reputation very seriously.



Sincerely,
Annette Pyles
Senior Manager of Customer Service, Elevated Brands Group
Rugs Direct + Lightopia
(888) 464-1447
rugsdirect.com | lightopia.com”


Verified
5/5

2024-01-15

Customer friendly and competitive prices

"Ease of navigating the site and good prices made me buy here for the first time!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service

Rep reply posted 2024-01-17
A rep from Lightopia, Apyles, has responded:

“Hello,

Thank you for your 5-star review.

Thank you for your support and for choosing Lightopia to help tie your space together. Again, thank you for your review as we take our customer service and our reputation very seriously.



Sincerely,
Annette Pyles
Senior Manager of Customer Service, Elevated Brands Group
Rugs Direct + Lightopia
(888) 464-1447
rugsdirect.com | lightopia.com”


Verified
5/5

2024-01-15

good selection, easy purchase

"Found exactly what I needed, and the price was competitive"


Rep reply posted 2024-01-17
A rep from Lightopia, Apyles, has responded:

“Hello,

Thank you for your 5-star review.

Thank you for your support and for choosing Lightopia to help tie your space together. Again, thank you for your review as we take our customer service and our reputation very seriously.



Sincerely,
Annette Pyles
Senior Manager of Customer Service, Elevated Brands Group
Rugs Direct + Lightopia
(888) 464-1447
rugsdirect.com | lightopia.com”