"Great selection and a sale to boot!!"
"Love your website/selection
Checkout not easy for me, you dont offer Virgin Islands as a territory yet you have uerto Rico"
“Hello,
I am sorry for the inconvenience. I have passed your review on to our team.
Sincerely,
Annette Pyles
Senior Manager of Customer Service, Elevated Brands Group
Rugs Direct + Lightopia”
"Easy to use website and found what I needed"
“Hello,
Thank you for taking the time to leave us a five-star rating! We’re thrilled that you had a positive experience with us.
Sincerely,
Annette Pyles
Senior Manager of Customer Service, Elevated Brands Group
Rugs Direct + Lightopia
(888) 464-1447
rugsdirect.com | lightopia.com”
"It took me a while to get in touch with a customer service person. He was ultimately able to answer my question on the term dimmable with the lamps I was choosing. "
“Hello,
Thank you for taking the time to leave us a five-star rating! I am sorry that you had a hard time reaching someone.
Our hours are -
Customer Service
Mon—Fri 6am—3:00pm PT
Sat/Sun Closed
Sales
Mon—Fri 6am—5:30pm PT
Sat 10am—5pm PT
Sun 11am—4pm PT
We look forward to serving you again in the future!
Sincerely,
Annette Pyles
Senior Manager of Customer Service, Elevated Brands Group
Rugs Direct + Lightopia
(888) 464-1447
rugsdirect.com | lightopia.com”
"What can I say? It was enlightening."
“Hello,
Thank you so much for your five-star review!
Sincerely,
Annette Pyles
Senior Manager of Customer Service, Elevated Brands Group
Rugs Direct + Lightopia
(888) 464-1447
rugsdirect.com | lightopia.com”
"Fast efficient and easy online purchase"
“Hello,
Thank you for taking the time to leave us a five-star rating! We’re thrilled that you had a positive experience with us.
We look forward to serving you again in the future!
Sincerely,
Annette Pyles
Senior Manager of Customer Service, Elevated Brands Group
Rugs Direct + Lightopia
(888) 464-1447
rugsdirect.com | lightopia.com”
"So easy to order, ship receive"
“Hello,
Thank you for taking the time to leave us a five-star rating! We’re thrilled that you had a positive experience with us.
We look forward to serving you again in the future!
Sincerely,
Annette Pyles
Senior Manager of Customer Service, Elevated Brands Group
Rugs Direct + Lightopia
(888) 464-1447
rugsdirect.com | lightopia.com”
"Easy to use checkout process. "
“Hello,
Thank you for taking the time to leave us a five-star rating! We’re thrilled that you had a positive experience with us.
We look forward to serving you again in the future!
Sincerely,
Annette Pyles
Senior Manager of Customer Service, Elevated Brands Group
Rugs Direct + Lightopia
(888) 464-1447
rugsdirect.com | lightopia.com”
"Complete information and specs , great range of styles and manufacturer's for the modern designer."
“Hello,
We greatly appreciate your five-star rating. It’s fantastic to know that you had a wonderful experience with us. I
We can’t wait to welcome you back!
Sincerely,
Annette Pyles
Senior Manager of Customer Service, Elevated Brands Group
Rugs Direct + Lightopia
(888) 464-1447
rugsdirect.com | lightopia.com”
"quick and easy check out and saved 15%"
“Hello,
We greatly appreciate your five-star rating.
If there’s anything we can do to make your next visit even better, please don’t hesitate to let us know.
Warm regards,
Sincerely,
Annette Pyles
Senior Manager of Customer Service, Elevated Brands Group
Rugs Direct + Lightopia
(888) 464-1447
rugsdirect.com | lightopia.com”
"Love the mobile app. Easy to understand and search."
“Hello,
We really appreciate your business and feedback! We’re glad to hear that you were satisfied with your ordering experience. We look forward to serving you again.
Sincerely,
Annette Pyles
Senior Manager of Customer Service, Elevated Brands Group
Rugs Direct + Lightopia
(888) 464-1447
rugsdirect.com | lightopia.com
”
"I searched ten sites offering this same chandelier and your site beat the best price and in stock (time to ship) of any of the sites. Super impressed. Will be buying from your site again. Thanks "
“Hello,
Thanks so much for taking the time to leave us a 5-star rating – it’s much appreciated! We are thrilled to know that you enjoyed our rug and look forward to serving you again soon.
Sincerely,
Annette Pyles
Senior Manager of Customer Service, Elevated Brands Group
Rugs Direct + Lightopia
(888) 464-1447
rugsdirect.com | lightopia.com
”
"Customer service was quick, efficient and super nice. She made me aware of a discount code that was not advertised on the site which was very helpful. TY. "
“Hello,
Our staff always enjoys reading reviews such as the one you left us! It lets us know we are making customers happy and doing something right!
Sincerely,
Annette Pyles
Senior Manager of Customer Service, Elevated Brands Group
Rugs Direct + Lightopia”
"-Chat help is very responsive
Chat help is very responsive "
"Second big purchases in 12 months. Great response from customer service."
“Hello,
We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.
Warmest regards,
Sincerely,
Annette Pyles
Senior Manager of Customer Service, Elevated Brands Group
Rugs Direct + Lightopia
(888) 464-1447
rugsdirect.com | lightopia.com”
A rep from Lightopia, Apyles, has responded:
“Hello,
We appreciate you taking the time to leave us your 5-star review. It means a lot to the whole team, and we’d love to have you back very soon.
Sincerely,
Annette Pyles
Senior Manager of Customer Service, Elevated Brands Group
Rugs Direct + Lightopia
(888) 464-1447
rugsdirect.com | lightopia.com”