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Verified
5/5

2020-03-17

New Video Shooter

"I am new to videography and haven’t justified buying new expensive lens’. I’ve been renting lenses from LensRental.com for a little less than a year now and it has been such an easy process and less expensive option. I’ve tried other sites and other local camera shops and pricing has been ridiculous including security deposits. Orders arrive promptly and the return process is too easy. Thank you all at LensRental for providing such a seamless experience!"


Verified
5/5

2020-03-17

Best Video Gear Rental Place

"This place rocks. With the great choice, best prices, prompt and accurate service & delivery and tech-care that all works seamlessly together, I can only say: Thank You! I’ll be Back! "

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Verified
5/5

2020-03-14

Great company, great people

"I cannot say enough good things about this company. Everything I have ordered has come in timely, in good condition, and working appropriately. They make shipping returns easy by providing the box, tape, and shipping label. The few times I have had to speak with customer service about a concern I was given a response in a timely manner. Every person I have communicated with at this company has been super friendly and genuine. I will continue to use them and recommend them to anyone j know. "

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Verified
5/5

2020-03-12

The Ritz Carlton of Lens Rentals online!

"I live in Charlotte, NC and was called for a shoot two days before the event in Houston, TX. I ordered my kit from LensRental two nights before the event, but when the camera arrived in Charlotte the next day, I realized I ordered the wrong lens. I contacted LensRental and spoke to an actual customer service representative and they overnighted a new lens to my hotel in Houston,TX that arrived the next morning, FOR NOT ADDITIONAL COST! Thanks for saving my weekend LensRental!"

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Verified
5/5

2020-03-12

The BEST First Time Experience EVER

"I needed my gear VERY last minute, and I was waiting for a check to clear the day it was all supposed to ship. After they attempted to charge the account (and it got declined), they called me and assured me that it would all go out in time, no matter what. The next day, everything shipped. The shoot went fantastic and everything got taken care of. These people are the real deal, and they care about their customers. I will be using them for every shoot until I'm dead. Thank you LensRentals!!"

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Verified
4/5

2020-03-11

Great tool for special opportunities!

"We needed a camera for a retreat, but were not ready to invest in purchasing one. This gave us access to equipment we could not afford to buy, and still allow us to learn the benefits! LR was easy to work with, and the website was clear and simple... "

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Verified
5/5

2020-03-10

Oasis

"The team at lens rentals are always courteous and proactive in serving me. My favorite part of the process when they have questions for me and call me to make sure I actually have what I need based on what I’m renting."

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Verified
1/5

2020-03-10

Poor customer service/experience

"I’ve had a much more positive experience with Borrow Lenses. First my coupon didn’t work for being a first time customer as promised, and then my order got held up and I had to answer additional questions, give a work email , personal website, etc? All these extra steps that I don’t get hassled about from Borrow lenses. Taking my business elsewhere "

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Verified
5/5

2019-03-11

You all are the best!

"I have been using your company for quite a few years now and you are a top notch company to work with. When I call for any questions, there is always a friendly person on the other end that is willing to help me figure out my needs. If I have further questions, technicians are available to help which is wonderful. When I receive your product it is package so well and having the return label AND tape is just the best! The email communication throughout the process is so appreciated. I have had nothing but amazing service from you all and I can't thank you enough. In a world that seems to get less and less true customer care, your company stands out! It's a pleasure to do business with you!"

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Verified
5/5

2020-03-07

Excellent Service Offering

"The entire experience was outstanding. Ordering the gear I wanted to use on a trial basis was easy. The gear arrived a day early, was set to factory specs, and the batteries were fully charged. This saved a lot of time in setting up the gear. The gear arrived packed in a case, so it was super easy to pack it up for the return after the rental period. "

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Verified
5/5

2020-03-06

Happy customer for life

"This is my fourth time renting from lensrentals and the service, equipment, packaging, branding have all been stellar. I rented a gimbal that ended not being exactly what I needed and they refunded me with no questions asked. Truly superb customer experience!"

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Verified
5/5

2020-03-06

Easiest transaction!

"Using this company was so easy! For my first time using them their turnaround was fantastic. They even included an extra piece of tape in the box for sending back the rental. That is going the extra mile. Equipment was fantastic, and I cannot say enough positive things about my experience."

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Verified
5/5

2020-03-06

Awesome customer service!

"This company deserves an A++ for customer service! They went above and beyond to ensure that we received our rental in a timely manner when we had issues with the shipper not attempting delivery as well as just being super nice and compassionate! We will definitely be a repeat customer!"

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Verified
5/5

2020-03-04

Great experience!

"I wasn't sure what I was getting into with camera rental. It seemed risky. LensRentals made it a breeze. My equipment showed up on time and was immaculate. It came in a camera bag, inside a case, inside a box, all snugly packed. The camera was clean and worked perfectly for my shoot.

When it was time to send it back, they had easy to follow instructions and even tape to reseal the box.

I'll definitely use them again.
"

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Verified
5/5

2020-03-04

Awesome Rental Store

"Great experience. No hassles. The equipment was awesome! Well definitely rent from them again! "

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