"I am very disappointed! Been getting this catalog for a while and never ordered until now.
The packaging was terrible. I ordered three bobble-head figurines that when they arrived were so haphazardly placed in a box that they were all in some form of rips, tears, dusty and dirty. The breakable items were packaged in the same large box but thankfully with more care in their own boxes and came in fine condition.
It took them forever to finally ship from the ware house. One item is still back ordered- hoping I'll get it before Christmas but who knows. I don't dare return the items that came in damaged packages since I have no idea how long it will take to get the replacement ones.
Most upsetting is that I can not leave a review on the ltd site itself. There's a number to call for customer service but what kind of company doesn't promote and encourage feedback? And no, I didn't bother calling them to complain. I didn't see the point.
I love the prices, the items are cute, but I'm very wary to try again at all."
"I ordered from this company for the first time a few weeks ago and won't be ordering again. I purchased four items and when the box arrived, it looked like it had already been opened. There were nine items in the box, none of which were what I ordered. They did not have a 1-800 number. When I got a hold of an operator she told me that I would have to jump through a bunch of hoops just to get a shipping label to send the package back. It's not worth the headache to deal with this company."
"The two products I wanted (gourmet pretzels and a game) both had great prices on LTD. I was quite hesitant to buy through LTD due to the several negative reviews on this site. I decided to take a chance, figuring that folks are most likely to post a review if they've had a bad experience. Well, I got both items VERY quickly, and they're both PERFECT. Yay, LTD."
"I wont order from this place again. They provided me with a bad tracking number and I couldn't track the parcel which was a gift. I told CS the PO has no record of this package and CS could not even verify if the TR# was correct. Just wait wait wait is the answer. They said after 10 days if I wanted a refund i would have to fill out forms. I guess they even make that a headache for you. Thankfully it didn't come to that. The package was delivered indicating a completely different TR#. Plenty of better places to do business with in the future."
"Ordered one simple item, my address was automatically transferred directly from my credit card. Ltd Commodities put the wrong zip code on the parcel and when I contacted them their customer service blamed me. I still have yet to receive the item. I would never recommend them to anyone."
"Very strange experience. I ordered two items for Christmas, both items were listed as being in stock and ready to ship. I checked the status of my order the next day, and both then were listed as being backordered, with no available date. I gave it a few days, and called to cancel my order (no toll free number, by the way). The customer service rep said that she could cancel one item, but the other item was ready to ship. A few days later, I received a confirmation of return via email on the item that supposedly shipped just two days prior. I'm VERY glad I did not prepay the items, or I have a feeling I would still be dealing with them."
"What you save in price, you make up for in shipping charge."
"I have been ordering from LTD for four years now and have always been impressed with quality, price, and shipping!
Only once in four years did they ever forget to package an item (it was a coin, so it could have easily been lost during packing) and I called them and received it free of charge a few days later. I've had to return an item once and yes, I had to pay return shipping, but it was a good lesson for me to learn to never buy clothes online!! And only once have I ever been notified that an item I ordered was on backorder. Those are the only three relatively negative experiences I've had with this company in FOUR YEARS!!
You get what you pay for- make sure you read all the specifications before you order. I always keep a ruler or tape measure handy so I can figure out exactly what size an item will be before I order it. People shouldn't compain about something they didn't read into in the first place. User error and ignorance should never be blamed on the company.
I love LTD so much and will continue to salivate over its catalogs and spend lots of money in the future!!!"
"I did not receive two items and when I did finally get an e-mail, they stated it was backordered for a month. A month went by and then it was now backordered for another two months. No compensation from the company except cancelling with no charge to me. I will no longer order from this compay. Horrible Service."
"I wanted to order some Christmas presents from the LTD catalog I received and decided to do my research on the company first. After all the negative comments about shipping and overcharging etc I was hesitant but decided I would risk it. Boy was I glad that I did. I received my order within 5 days and there happened to be one (out of 9) items missing so I emailed the company and they sent it out the next day free of charge. After that pleasant experience I ordered another group of xmas presents and again, here within 5 days of placing the order. Absolutely amazing! I will continue to shop with LTD. "
"I've ordered from here for years, and yes sometimes you get what you pay for when its really cheap. I've gotten things I've loved and then some not so good things. Sometimes the quality isn't what you think it should be. They take returns back easily but be prepared to pay for the return shipping! I ordered the wrong color curtains, which then of course the color i wanted was out of stock, cost 20 for the curtains but 10 to ship them back. My mother-in-law also had me order her this glass mosaic thing in "red" and really it was pink. My most recent orders were for the cheapest dvd storage bags I've seen, very nice by the way, and an awesome pool raft at the best price. You really just need to watch what you buy and you should be fine. I couple years ago I got my father a wine rack that was absolutely phenomenal and is still holding up great! Definately give these guys a try. Shipping is slow, it takes them a long time to ship out, so don't buy it if you need it fast! And there's no option for faster shipping, probably because it takes so long to begin with, but when it does ship, its UPS. (think tracking)."
"*******************************************************
Outstanding products, outstanding service. My family (mother in law, sister in law) have ordered from LTD Commodities - love their products, love their catalog. Orders have always been correct, always on time. Been ordering for 5+ years now. - Mrs. Munden"
"After reading all the negative reviews of LTD that are posted on this site, I am really shocked & wanted to post my own review. We've had a business account with LTD for many years, & I've placed many orders with them for myself & many of our employees. The only minor complaint I would have is that sometimes their items are back ordered, & you may have to wait a substantial amount of time to receive your order. For that fact only, if you need something by a specific date, it's a gamble if you place an order with them. If there's no rush in getting your order, then by all means, place your order. Most orders arrive anywhere from 10 days to 3 weeks. They do keep you updated on the back ordered items either by email or by you going to their website, logging into your account, & checking the status of the order. If the back order date changes, you'll be able to see it there. If it's back ordered for a long time, they'll contact you to see if you want to cancel the order. I wouldn't be afraid to estimate that I've placed over 100 orders with LTD over the years. Of those times, there have only been a few instances where I've had a problem that I had to return the item.
They've always been prompt & cooperative with resolving the problem. If the item needed to be returned due to damage or some other reason, they've always sent me a return label for UPS for free shipping on returns. Even though their shipping costs can be slightly high, you still save money over all if you compare their prices on an item you're buying with the prices at other places. Also, if you place an order online, you have the opportunity to review your order, along with seeing the cost of shipping, before you place the order. I'm not sure what the high unexpected charges are that some of these other people are talking about. Also, I've never had to prepay for any of my orders. During the checkout process, you can check the box to send an invoice with the order. They do ask that you pay the invoice within 10 days of receiving your merchandise. Since I've never had any problems with LTD, I have no hesitation in continuing to deal with them after seeing these reviews. In fact, each summer I can't wait until I receive their Xmas catalog, so I can start my Xmas shopping. After all the negative reviews that are posted here, it almost sounds like these people are dealing with another company than LTD, because I've never experienced any of the problems they are describing. I guess I can be described as one happy shopper!!"
"Ordered 144 tea lights for a program. AFTER the order was processed, the window came up with an additional $24 of shipping charges/taxes without allowing me to ok it first, and a note that it wouldn't ship for 10 - 14 days. The program was in 10 days, and there was no way to cancel or call anyone. I emailed immediately, asking to respond by the next day or cancel the order. They did neither. Instead, the order was backordered. I've filed a complaint with BBB and filed a form with the VISA company to contest the order. I've also closed out my VISA for fear they'll use it again. Even the VISA had no phone number, but I found they were in Bannockburn, IL. They also have an office in Northbrook, IL which I found out from the BBB.
If anyone's interested, their office address (from BBB) is 2800 Lakeside Dr. in Bannockburn, IL 600151246 and their Northbrook office is a PO number. Good luck!"
"I ordered from LTD just last week, however had almost $175.00 additional charges to my account from them. These charges were unauthorized. I have been trying to get ahold of someone for two days. I have been waiting 50 minutes each time I call! Nobody is answering. I paid for shipping initially or that's what the confirmation read anyway. This is starting to scare me."