"Ordered a modified Audio Technica AT-LP120 turntable, paid an extra $150 for an apparently better, and as mentioned, modified table. It didn't come with the Z-Mat and the tone arm was broken, it either locked 4 inches above the record or fell right on the record. I moved it a bit to the right and watched it dropped way past where the record was. They refuse to answer my complaint and I'm out about $310 PLUS $41 SHIPPING because they just don't want to acknowledge my request for a refund. Scam artists, I wonder if the table was even modified or just a faulty model that they wanted to get rid of."

"Stylus was poorly packaged and damaged during shipping. Looked as if it had been stepped on. I paid to return the stylus and the shattered packaging and they claimed it was my fault(in effect, calling me a liar). Second one arrived damaged as well, but now they refuse to replace. There's a reason they don't have reviews for their products on their site. I would suspect they'd be mostly poor. Beware of these guys. There are plenty of other places to get needles. "

"HI,

I'm overjoy and super satisfy of the service from LP Gear !

I've ordered a very rare model of headphone the Audiotechnica ATH EM700.

Indeed i've been looking for them all over the internet for weeks and i manage to found them with LP GEAR. ( this model is out of production )

The price was very Competitive for a new product ( on amazon people sold used model of an older version twice of the price of the new on LP GEAR ).

My order was put on 11 / 11 / 11 and today the 24/11/11 i've finaly got them !

Because i live in France and that our postal system is slow as our administration system it took even more time for the product to be ship to my place once in France than it was for it to cross the Atlantic Ocean !!

The customer service from LP Gear was also perfect, i asked for the tracking number and they send it to me asap.

The packaging was also perfect.

To conclude i highly recommand LP Gear.

Alex"

"Stay away. The cartridge I ordered turned out to be a cheap generic. It took 3 weeks to get here, and when I asked for an RMA number to return it, I received no response. Use Needle Doctor instead - my OEM stylus shipped the same day I ordered. "

"Saw the negative reviews and wanted to leave a good one about my experience. I ordered a stylus for an Emerson turntable I couldn't find anywhere else. I got it about 10 days after ordering. Yeah, the shipping for a little needle is $8, which is kind of annoying, but to be fair it was shipped very well - the stylus was protected in foam, which was in a hard plastic case, and the case was wrapped up in a few layers of paper to secure further."

"This is a total scam. I placed an order for the Sansui's cartridges and styli. I waited for 3 weeks and nothing arrive. I emailed them 3 times and no response. Out of frustration. I emailed them the 4th time and the guy gave me the BS tracking number from USPS. I went to USPS and placed the search for the tracking number. The search came back with an invalid tracking number. I emailed (5th time) them back regarding the tracking number and as usual no response.
STAY AWAY FROM THESE GUYS IF YOU DON'T WANT YOUR HARD EARNED MONEY TO VAPORIZE IN THE AIR.
Thanks God that I didn't order the turntable from them or any of the Audiophile cartridges."

"Do not buy from LP Gear. Not only are they overpriced, but they sent me the wrong cartridge...not only that but the replacement was so poorly manufactured that the stylus fell out of the cartridge and crumpled in my fingers when picking it up off my entertainment center. Good thing they charged me $8 for the shipping of an item that weighed less than an ounce and insist on a "restocking fee" for sending me the wrong product."

"I placed the order on Feb. 2, 2010 and received the above reference number. I haven't gotten any shipment or tracking information at all. I requested tracking info on Feb. 6, 2010, and again on Feb. 8, 2010, through email and did not get any responses. There is a phone number I've tried calling at least a dozen times, and always get a message to call back later. Thank God I didn't order a turntable from them! I'll order the turntable from another store. Looks like I'll be contacting the BBB. Will post follow up. "

"I ordered Audio-Technica ATH-ANC7 noise cancelling headphones on 06/26/09. A few hours later I got email with tracking number. I got headphones on 07/03/09. I can not be any happier with the purchase and a store. Thank you for the excellent service."

"I'm always wary of merchants with Yahoo email addresses. And initially I thought my fears were realized when the shipping info was slow in coming. Then, as luck would have it, I ordered the wrong sylus for my old turntable (my fault, not LP's), and sent an email inquiring about advice on getting the order right the next time. No response. A week later I re-sent my inquiry and this time I got a reply beginning with "sorry, we didn't get your first message". In the end, LP Gear sent me to another vendor because they didn't think they could fill my need. They were very helpful, and had my best interests in mind. I recommend them strongly. Just ask before you buy because there are lots of opportunities to order the wrong thing."

"While my order was received quickly, it was wrong. I ordered 2 belts and 1 stylus for my turntables. I received 2 stylus and 1 belt. I emailed the company about the problem and to ask how to resolve it. The reply I got back indicated it was my error and there would be a %15 restocking fee. I found the whole customer service very rude. In these difficult economic times, it seems strange to find a company that values it's customers so little."

"Just wanted to make sure there was at least one review here for this company. They treated me as I hoped for, and I would buy from them again whenever I need what they sell -- which is replacement parts for record players.

I bought a Grado Black P-mount cartridge for a little less than the going price on Amazon when shipping was figured. Email communication from LP Gear was appropriate and timely. Shipping and my receipt of the merchandise were quick. Packaging was appropriate to keep the product safe.

It's good to have somebody, especially somebody who treats their customers well, around to sell parts to keep this old technology going :)

-Martin "