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Verified
5/5

2004-11-16

"great place to order from. Fast shipping and great prices. Enjoyable shopping experience."

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Verified
5/5

2004-11-11

"I ordered 2 of the Egoman V3 USB 128MB MP3 Players/ FM Radios and was delighted with the many features and low cost. I was also delighted to see they gave a shipping discount that almost negated the shipping charge. The performance has been flawless and the procedure to download music or data was very easy. It was the best on the market for the price with that many different modes. Chalk me up as a happy customer."

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Verified
5/5

2004-10-28

"Had what I wanted at a very good price.
Fast delivery and in excelent condition.
Website was very easy to navagate through and had no problems finding what I was looking for
Would definatly shop at this site again.
"

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Overall quality of the company
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Is committed to quality products and services
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Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Overall technical support
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Resolving problems
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Being knowledgeable
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Being easy to reach
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Verified
5/5

2004-10-11

"I ordered a GeCube 9550xt video card from Komusa. I was originally going to get it from Newegg, but they were out of stock when I went to purchase it. Komusa's "Sale price" happened to match Newegg's and I saw the good reviews here, so I bought it. I purchased on a Monday and got it on Thursday with the standard shipping, which was free with a promotional code mentioned in the product page. Price and service were great. Would use Komusa in the future."

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Verified
4/5

2004-10-05

"You have to give the customer service of these guys credit.
Our story:
This is the first time we ordered from them. We ordered Infineon/micron 2G dual chhannel DDR pc3200. When it arrives, we have found the brand change to V-data and no copper coolers. I called them, they sent the coolers to us intermediately. After we put memory into our system, our pc crashed 5 times. So we ran memtest-86 for these memories. It has been found 8 errors in this pair. We have to RMA them back. They sent us new ones back to us one day after they received the RMA. we have found this time the memory chips are micron(46v64m8-5b). These memories passed all tests and running very stable. We are from disappointment to very happy.
Their exchange is fast and replacement are in good quality. Would buy from them again.
"

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Overall quality of the company
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Is trustworthy
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Overall technical support
Being easy to reach
Making decisions on their own
Being trustworthy
Being knowledgeable
Resolving problems
Overall customer service
Customer service making decisions on their own
Customer service being knowledgeable
Customer service resolving problems
Customer service being easy to reach
Customer service being trustworthy
Product Returns/Refunds/Exchanges
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

Verified
5/5

2004-09-30

"Ordered a few components for my business and got them in a timely manner. They shipped the same day I placed my order and I got the package within 3 days. Products work great as advertised. Will definately buy from them again!"

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Verified
1/5

2004-09-27

"Price is good - I would rate it a seven out of ten. Their "Return & Replacement" system is VERY SLOW! I would rate that as a two out of ten. We will not buy anything from Komusa.com again.

Details:
Purchased Komusa brand 2GB (1GBx2) PC-2700 Dual Channel DDR for use with an ASUS A7N8X-E Deluxe motherboard. Found one module failed "Memtest86 ver 3.1a Release". They also gave problems with several testing applications.

We returned both of the original modules and waited nearly three weeks for replacement.

Replacement modules again failed "Memtest86 ver 3.1a Release" but this time their tech guy argued there were problems with that memory tester, which is BOGUS! The second pair of modules also gave problems with several testing applications.

Again returned memory modules and a third set did pass "Memtest86 ver 3.1a Release" as well as other testing applications.

Total time from purchase to getting memory modules that worked was TWO MONTHS!

Needless to say we will not buy anything from Komusa.com again.
"

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Is easy to do business with
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
Overall technical support
Being easy to reach
Resolving problems
Being trustworthy
Being knowledgeable
Making decisions on their own
Overall customer service
Customer service being knowledgeable
Customer service being easy to reach
Customer service resolving problems
Customer service being trustworthy
Customer service making decisions on their own
Product Returns/Refunds/Exchanges
Overall web site
Speed of web site
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Verified
5/5

2004-09-23

"Were very helpful and overnighted products at a reasonable price. Was sent a tracking # and email conformation. Product was exactly as discibed and in good condition."

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Verified
5/5

2004-09-23

"Komusa is one of the greatest online stores on my list. I just got some PC-4200 DDR memory and a X800 video card from them and I'm really satisfied with the products and their service. Fast shipping, great price, no hassle. I sent them 3 emails regarding the items before I placed the order and they replied them promptly. Many of the online stores nowaday dont' even reply any email. Thanks Komusa, I'll be your return customer. :-)"

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Is trustworthy
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Overall technical support
Being easy to reach
Resolving problems
Making decisions on their own
Being knowledgeable
Being trustworthy
Overall customer service
Customer service being trustworthy
Customer service being easy to reach
Customer service resolving problems
Customer service making decisions on their own
Customer service being knowledgeable
Product Returns/Refunds/Exchanges
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

Verified
1/5

2004-09-23

"Ordered 1 GB of DDR400 mem. On the site there WAS a drop-down menu for selecting the quality of the RAM. THere was a $20.00 difference between each grade. The grades were CAS2, CAS2.5, CAS3. I ordered CAS2.5. When I got the RAM, I dropped it in and tested. Guess what...by SPD it was CAS3. I called to complain about this and got the line a lot of other peoples reviews said they got: "Sir, all DDR400 is default CAS3." I informed the tech of his mistake. I had other computers around me that had memory that was CAS2 @ SPD.

I then talked to a manager, who gave me the same line. I told them I was dis-satisfied and was going to write a negative review. He then just hung up on me. I went to Pricewatch to write my review and another amazing thing happened, I was denied and it told me that I could only post 3 times in 30 days. I had never posted at pricewatch before. Did Komusa spam my opportunities for me? They HAD a 100% rating there. BEWARE FOLKS! These guys are appearantly n00bies in the computer world and don't know what they are talking about. BEWARE

Response: Refund, Replace?? YOU HUNG UP ON ME!
"

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Verified
5/5

2004-09-22

"My second purchase from KomusaTech and everything was perfect. Gave customer service a 3 solely because I have not used them yet."

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Verified
5/5

2004-09-22

"I ordered a 256mb A-Data Jogr USB Flash Drive for $34 free shipping, which works excellent, because of the extra padding to make it shock resistant it is a tight squeeze to fit into usb ports that already have another usb devices plugged in.
Komusa Technology was great they delivered fast, excellent packaging and service, I will order from them again.
"

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Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Delivering products on-time
Ease of checking delivery status
Overall technical support
Being trustworthy
Resolving problems
Being knowledgeable
Making decisions on their own
Being easy to reach
Overall customer service
Customer service being trustworthy
Customer service making decisions on their own
Customer service resolving problems
Customer service being easy to reach
Customer service being knowledgeable
Product Returns/Refunds/Exchanges
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Verified
5/5

2004-09-21

"This is a very good merchant. Very fast shipping is the goal of every customer. Also the products are very good. I ordered Samsung 1G Dual channel memory. It worked great enough. A++++++"

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Is committed to quality products and services
Is trustworthy
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
Overall technical support
Being knowledgeable
Resolving problems
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Being trustworthy
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Being easy to reach
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Making decisions on their own
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Verified
5/5

2004-08-21

"Komusa Rocks!

The Good: I live in Tampa, FL and Komusa sent my order w/free shipping (Radeon 9600 Pro 256mb+extra game)in less than 4 days after I ordered from California!!

The Bad: With free usps shipping you will not be able to track your item as it ships which can lead to neurotic episodes.

The Ugly: Now I'll never sleep because I'll be playing games day and night!

Komusa will definitly be recommended by me to every tech nerd I know!!!!

PS........
(Free shipping is great! Opportunity to get an extra game for less than $7.00 was the main selling point because I was originally gonna buy from newegg.com which had the same product selling for the same price with no add on game option.

Thanx!
Carlos from Tampa, Florida
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
Delivering products on-time
Overall technical support
N/A
Being easy to reach
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Making decisions on their own
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Being knowledgeable
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Being trustworthy
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Resolving problems
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Customer service being easy to reach
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Overall web site
Web site being easy to use
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Verified
5/5

2004-08-17

"I ordered 1 Gig of the PC-3200 Infineon/Micron Ram w/heatspreaders. Great value at the price. The ram runs exactly as advertised. This isn't overclocking Ram but runs great at the advertised speeds. Order was shipped the next day. Got free shipping on this order with the USPS. took 5 days from LA to SF, but hey, it's the mail! Definitely will order from these folks again."

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Pricing of products and services
Value the company offers
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
N/A
Being updated on the exact date the delivery was sent
Delivering products damage free
Overall technical support
N/A
Being knowledgeable
N/A
Being easy to reach
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Being trustworthy
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Making decisions on their own
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Resolving problems
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Customer service being knowledgeable
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Product Returns/Refunds/Exchanges
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Overall web site
Speed of web site
Web site reliability
Web site being easy to use