"STUPID PEOPLE WORKING AT KMART SPECIALLY THEIR CUSTOMER SERVICE WORKING OUTSIDE U.S.! 3 ISSUES WITH MY ORDER, FIRST THEY SENT ME AN INCORRECT ITEM, SECOND I AM MISSING AN ORDER BUT I RECEIVED AN EMAIL THAT ALL ITEMS HAVE BEEN DELIVERED AND THIRD, A DEFECTIVE ITEM! I HAD TO SPEAK TO 5 PEOPLE FROM CUSTOMER SERVICE TO FOLLOW UP AND STILL NOT SURE IF THEY WILL FINALLY BE ABLE TO MAKE IT RIGHT! WHAT A HORRIBLE CUSTOMER SERVICE AND PEOPLE WORKING THERE INCLUDING THE MANAGERS! ALREADY SPOKE WITH THE MANAGERS AND STILL COULDNT FIX THE ISSUE! SERIOUSLY?!?
WILL NOT TRUST THIS STORE EVER AGAIN!"
"I have been K-Mart customer for over 10 years at store #3423 and have never received nor experienced such anhorrible treatment as I did last week. I drove over to this store because my mother wanted to shop here. My mother went into the store first and I told her I would meet her inside with my daughter. My daughter told me she needed to use the restroom before we meet up with my mom to shop. I went in the K-Mart walking towards the restroom with my daughter when all of a sudden my daughter and I were being chased by a man yelling out may I help you with something. I turned around and it was a K-Mart manager. I replied to him no sir I am bringing my daughter to the restroom. I turned back around and began walking to the restroom and he kept following me at the same speed I didn't realize he was still there until I entered the restroom and as turned around to shut the door he was standing there. Even after me and my daughter we're done using the restroom he was still standing outside the door. My daughter was petrified and asked to leave the store immediately. Upon leaving I asked an employee What there manager name is and was told it was Mr.Guy I have never been treated this way and all my years of shopping here and for that reason K-Mart has lost my business and I will make sure I tell everyone I know about the horrible treatment that my family and I received. "
"So I placed an order and I used the 15% cyber discount plus I had $7.00 in redeemed points so I used that as well! Once the order was placed I doubled checked my prices for each item and the total! Well today I check my bank statement and I see extra charges from Kmart.com I called them they are refusing to have any issues with over charging and saying there is nothing they can do, so here I am making a review PLEASE PLEASE PEOPLE DONT ORDER FROM THEM OFFLINE THEY HAVE HORRIBLE CUSTOMER SERVICE AND THEY SONT CARE ABOUT THEIR CUSTOMER WHIHC EXPLAINS WHY SO MANY ARE OUT OF BUSINESS BECAUSE THEY ARE HORRIBLE!!!! "
"Ordered Amazon Fire bundle on Black Friday and order got cancelled due to item out of stock. Yet the website shows the item still in-stock and can be ordered but now at a higher price and now not able to use points given to me for Black Fri . Chatted with customer service and they said it's out of stock in my area and why it was cancelled and that it will be back in stock this weekend. So, why now just put it on back order and fulfill the order when it comes back in stock? Very poor website inventory control. Don't bother ordering anything unless you're okay with your orders getting cancelled. "
"The "customer service" this company provides is so incompetent that I would never believe it if it had not happened to me. First, even though I have had a rewards card since it's inception, their web site would not allow me to establish an online membership. After 52 minutes (yes I timed it) of wasted time with online chat and them phone, a membership was finally established and the representative on the phone took my order. I had to convince her 3 times that I wanted to pick it up at the store that is only a few blocks from my house instead of having it delivered. We picked the order up, went out to eat, and unloaded our new Christmas tree when we got home. We then saw that it had clear lights and we wanted multi-colored. We called the store which we were just at, knowing that they had this same tree in stock, with the lights we wanted. They told us that we could NOT exchange trees and thet they could only refund our money. well, they problem with this is that the tree was priced $150 online, and $225 in the store! So. after all of this extreme aggravation, they will not let us get a tree that will be the exact same price in their ad in two days. We now have to spend time on Thanksgiving day to go to the store in the hope that they still have the tree in stock. This gross lack of any desire to satisfy an already abused customer was displayed at the Kmart in Marshalltown, Iowa. This is why you have to close stores. I will do what I can to resolve this one order and then not only will I never buy anything from Kmart again, I will make it my mission to let everyone I come in contact with to know how you treat people."
"On Oct 26th I ordered 3 sets of dinning chairs from Kmart.com (for Thanksgiving) and only received 2 sets. I called customer service and they said they would need 3-5 business days to contact the vendor and get it straightened out. After 6 business days I didn't receive and response. I called customer service again and was told they have sent two e-mails to the vendor and are still waiting for a response. I asked them if we could try calling them and getting it taken care and I was told we only send e-mails. I then asked if I could be refunded my money for the 1 set and would just go order it again. That way I wouldn't have to wait anymore. They said they could not do that until they have received a response from their vendor. I now have to wait another 3-5 business days. I order a lot of stuff on line and sometime things happen but I have never had a company treat me so poorly.
Kmart your policies for customer service are awful. I would not recommend ordering anything from Kmart. If it's not in the store don't get it from them. They care more about their vendors than they do about their customers. I will never buy anything from them again. I would rather pay more at one of their competitors and get better customer service than deal with them again."
"Found a treadmill I liked online at Kmart.com. Per the website, it was in stock at the local store. Called that Kmart (Annandale, VA) and verified that there were four in stock. Went online, purchased through Kmart.com. Big mistake. It took days and days (and multiple excuses from them) to finally receive an email that the item was not in stock at that store. This was after my credit card was charged. So I went to the store, spoke with a very nice assistant manager named Eric, bought the treadmill that I'd seen online directly from him and paid AGAIN!!
No problem with this Kmart store .. but Kmart.com is a waste of time, energy and money."
"Seriously annoyed at this point! I ordered 2 halloween costumes for my kids, The order was processed, and my card was charged. I receive a email the next day saying that 1 of the costumes were out of stock so I would be receiving my refund. It has been almost a month and STILL NO REFUND! I call and keep getting the same things said to me and they "forwarded" my complaint to the higher corporate and still saying I was never charged when my bank confirmed that I was!
DON'T WASTE YOUR TIME ORDERING. From what I can see they just keep stealing money from people. "
"NEVER PURCHASE ANY PLANTS OR FLOWERS FROM KMART! Nasty customer service management. Will not take refund or credits if they die. As walmart, home depot, and lowes will gladly refund you or exchange plants for ANY REASON FOR UP TO A YEAR, No wonder KMART claimed bankruptcy too bad they didn't close all stores on Long Island NY. I will never shop there again."
"I was about to place an online order at kmart.com & it occurred to me to check reviews online before placing my order, so I did, & to my surprise, I've never seen a store have soooo many negative reviews at sooo many review sites. Wow! I liked Kmart when we had one here in my city, so I thought I'd order from them online, but no way, not with so many negative reviews! I'm so glad I hadn't given them my card number before reading the massive numbers of negative reviews! I don't need that headache. Now I can take my dollars & enjoy them elsewhere, with less worries. Thanks so much for all the reviews ... they do help people make less purchasing mistakes."
"Had a good day at Kmart shopping sales after Christmas. The Selinsgrove PA store is clean and the staff is generally friendly (there is always one--you know...)."
"took kmart 8 days t inform me that my order was
not shipped out and had to be cancelled and reordered.3 days before christmas. never shopping at kmart.com
again. my lil girl gone be disappointed."
"Well apparently you can't depend on kmart to be costumer friendly!! We bought an item for our son for Christmas, it was delivered today and was the wrong item.we called customer service and were told we had to be charged for the item again and they would mail a return shipping label and once the item was received at the warehouse AND the correct item was in stock they would refund the second purchase and send the CORRECT item!! And Christmas is only 8 days away!! :( what customer service they have! Never Never buying from Kmart again! Spread the word about this horrible company and their procedures for their "valuable customers" as they say! Oh and to top it off they kept calling my wife justin when her name is Justine over 10 times!! Seriously!!!! "
"So I thought when you put something in layaway (even online) it is supposed to be reserved for you! So not the case with Kmart.com. I ordered an Elsa doll for Makenna and yesterday I received an email saying that it was out of stock and was cancelled on the 4th of December even after I paid it off completely before the due date!!! It took them 7 days to notify me of this ! I am so irritated right now!!! I am never shopping Kmart.com again. This is utterly ridiculous!!! What was the point of putting it in layaway if they were going to take it away from you??"
"I had a simple question, asking if they had a product in the store. So I called them and was teansfered to 3 different people, after being on hold for 15 minutes. The third person put me on hold (yet again), I sat on hold for another 5 minutes before I hung up. I called back and asked to speak with a manager and was put on hold for another 10 minutes before I hung up and called back. I finally got trasfered to a manager who never once apologized and ended up putting me on hold for another 5 minutes to find out that they didn't have the product I wanted... The most horrible customer service I have ever gotten!! I will never ever give them my business!"