"I ordered 3 clothing items from k-mart online. Never shipped even though my checking account was charged for it. I called K-mart and was told all 3 items were out of stock. Why wasn't I notified of that before I was charged? K-mart rep told me to call my bank and they would take care of it. What a joke. Bank told me to contact the vendor. I paid through eBill me. eBill me told me that instead of my checking account being credited for the full amount, I have to wait for 3 separate checks to arrive in the mail."

"Worst experience ever. Ordered jacket online. All information says to return to store if necessary. Jacket was a joke and not at all like it was described or pictured on website. Store refused to give refund and said it had to be shipped at my expense to get my refund because the jacket actually came from a "vendor" and not a store. There was no information regarding this given to me at time of sale or any other time. In fact, just the opposite, telling me to return to store. They also charged my account 3 times for this so now I have a crap jacket I paid for 3 times and no refund. I'm filing small claims suit in morning. NEVER order from Kmart or Sears ONLINE! I will NEVER do business with either of these stores again. Also, Manager Jason Zeisst was extremely rude and obnoxious."

"HOW CAN YOU SELL SOMETHING YOU DON'T HAVE. MOST ONLINE SITES KNOW WHAT THEY HAVE IN STOCK AND SHOW THAT NUMBER ON THE WEB PAGE. THE FACT THAT YOU SELL SOMETHING YOU DON'T HAVE IN STOCK MAKES YOU LOOK AWFULLY STUPID AND CERTAINLY UNPROFESSIONAL. AS AN UNHAPPY CUSTOMER I WOULD HOPE YOU WOULD OFFER ME SOMETHING IN EXCHANGE FOR THE
INCONVENIENCE YOU PUT ME THROUGH.

-----Original Message-----
From: Kmart Help
To: ****@****
Sent: Mon, Jan 4, 2010 5:26 pm
Subject: Re: (KMM7269144I15977L0KM)



Dear Customer,
Thank you for contacting Kmart Personal Shopper!


We do apologize for the delay in the processing of your order# 117294302 for Toaster Oven Rotisserie - White item# 9990000001618611 which we are showing we did not have in stock online for delivery to your home. What we are trying to do is locate this item at a store in your area and have this shipped out to you this is a new great service we are offering called ship from store. However at this time we have been unable to locate a store with this item in stock but we are still looking.
Thank you,
Sana R.
Kmart Personal Shopper
1-***-***-****
"

"***STAY AWAY***

Possibly, scratch that, DEFINITELY the worst site I have ever dealt with. Tried to order a set of speakers for a Christmas present. The site showed them in stock and ready to ship. Ordered the speakers and all was well. They even had an estimated delivery date of Dec. 22. Perfect. Received my confirmation number and was very pleased with my purchase. Wake up the next day to find an email with no explanation simply stating that my order had been canceled. Called customer service where I was told that they had been out of stock but they were back in and to go ahead and reorder. Place the reorder and now I'm thinking "okay, no big deal, just going to be cutting it a little close on delivery." Check the email the next morning to find another cancellation notice. That's it, I'm going to another site. Oops, I have to pay $70 for upgraded shipping now to ensure delivery. Okay, fine, just get the stinking speakers and get it over with. Oops again. It appears as though I don't have sufficient funds. Why? Because Kmart has charged me for two sets of canceled speakers. After an hour on hold waiting for customer service I finally get connected to someone who tells me that that is just there policy and my money will be refunded within 5 business days and not to worry, I'm not actually going to be charged that.

So, to sum up, don't ever go to this site! Ever! "

"First of all, let me just say that I used to be a loyal Kmart shopper. But after the experience I had this past weekend, I doubt I'll ever shop there again.

I was looking to buy the Merlose Collection Hexagon table and 6 Chair set. After reading the reviews on the website - I was a bit skepticle of the quality, since many people wrote about the glass top shattering. But I went to the store anyway to buy the set. Well the cashier at the store told me they were out of them, but printed an inventory for some other stores in the area. So I called to make sure - and only one said they had it. A store that was at the bottom of the list since it was the farthest from me. I specifically asked about the Hexagon table, and the lady on the phone said that she was absolutely sure they had it. So I borrowed a buddies truck and headed over there - when I got there, it took 20 minutes before someone finally showed up to help me out. They rang me up and then I waited another 15 minutes for them to bring the set out. Only then did I find out that they DIDN'T have the table after all. With little appology from the store - I asked for a full refund and headed home. I wasted 2 hours of my day driving and waiting at the store to pick up something that I was assured would be in stock and wasn't. I was furious. And the sad part is that I had my heart set on that patio collection. I now realize why Kmart has always had so much problems with Bankrupcy. With the way they treat their customers, I'm suprised they're even still around. My Memorial Day weekend was ruined bc of all this mess since I couldn't get anything else for the patio in time. So thanks Kmart, for a terrible shopping experience. I sure won't be coming back to your store ever again! "

"I got some Route 66 pants from here. I love the quality and price of these pants, and the service which I received from K-Mart.com I would highly recommend them to all."

"i attempted to purchase a 20g play station 3 on feb. 8 because the web site showed in stock. i received a phone call on feb. 12 to verify the order. at the time i spoke to the customer rep. never did he mention the item was out of stock or it was a chance that it would be. he just informed me that the item would ship within 72 hours. on feb 15. i get an email that the item was out of stock and my credit card will not be charged wait here's more the next morning i get on kmart's website and it showing they not only have 20g playstaion 3's but now 60g's also. ????? never again.... "

"We will never shop at Kmart.com or the Kmart stores again. We placed an order for a laptop that seemed to be priced really low. We were not surprised when the order was cancelled (mispriced) but I am completely irritated over how it was done. We received an email saying they were sorry we had cancelled the order and as a result, my credit card would not be touched. They were the ones who cancelled the order, not us! And the charge WAS pending on my credit card (I checked with Discover)which tied up almost a $1000 dollars of credit! When I called Kmart.com about this, they said they had no way to reverse the authorization but the charge would go away on its own within two weeks!!! Now if I was a person just starting out with my credit history and maybe only had a $1000 limit on my card, this could've been a real hardship, all because Kmart made a mistake and then refused to fix it in a timely manner. The good folks at Discover did handle it for me quite nicely, but I'll say again, I will not shop Kmart ever again. They offer the poorest customer service I've encountered in quite a while. It's no wonder they are struggling to stay out of bankruptcy when they treat customers so badly. "

"Purchased a DVD player and VCR player and recorder the day after Thanksgiving, which we had to be there by five AM. After getting these items home they weren't compatable with my new Sony t.v., and we could tell that they were inferior quality. When I attempted to return these items, original receiept in tow, the store refused to take back my VCR and DVD player. Although I had completely complied with the store policy as stated on the back of the receipt form. However, the manager made up a new policy just for us and then, refused to take back these items based upon her new made-up store policy. After going through the process with he Better Business Burea, KMart continued never made it right or appologized. This went clear up the corporate level to the very top of the company too. K-mart refused to take back my purchase.
Not only that, but my daughter was with me and also purchased these same items, which KMart refused to take back as well based upon their new made-up store policy. At first KMart was going to take our purchases back, but a disgrumbled employee from electronics department started to complain. Then, he became increasingly hostile towards our female gender and our intelligence as females.
It was a nightmare. On the same day that we purchased the VCRs and DVD players, my daughter had put a few toys on lay-a-way for her children for Christmas. There were several errors on the receipt, but the sales person was unable to correct her errors, "due to her fear of loosing her job from her manager". Then, she instructed my daughter to get her money back at the time that she picked up her lay-away. When my daughter went to pick up her lay-away, a different tired, sales person accidentially returned the lay-away back to the store. My daughter protested, but was told that, "the only person that could change the mistake was the manager." My daughter insisted that she go and get the manager. The sales girl, left the lay-away station, locked the door behind her and refused to come back out to help her. Plus, this same sales person charged my daughter a ten dollar charge for returning the lay-away to the store, even though it wasn't her fault. My daughter almost gave up and decided to have her DVD player repaired since it had only worked for two weeks. However, after spending a minimum of five hours on the telephone at her expense to locate the telephone number listed on the warenty, it was discovered that this was only listed on the box as facy print, because the reapir people really didn't exist. Neither one of us have ever returned to this store and we refuse to shop there. KMart could be giving everything in the store away for free and we wouldn't go that store again.
This is just a short comment, because the real story was much worse."

"Customer service informed us that they could not cancel order even though the order was not filled or shipped. Sounded like an order can not be cancelled after taken and you have to deal with the return policy."

"Went well. Went well. Went well. Went well. Went well. Went well. Went well."

"Do not trust Kmart.com. They changed my order after I placed it and then they shipped the modified order after I told them to cancel my order. The people on the help line phones say they can't do anything once an order is placed and they are sorry. This is the worst online experience I have ever had. I now have my credit card company involved and soon the BBB. Beware "

"I am very satisfied with Kmart's online store. I ordered an E-frame futon on a Friday and the futon was delivered via Fedex ground on Tuesday. I will order again from them, and I recommend them to anyone."

"Easy online ordering system... Shipping a little on the expensive side. Bought a comparable item from Sears.com and the shipping here was 3 times as expensive!!"