"Today is February 22, 2020,..a "Class" is being formed from past and present customers of King Size Big & Tall Clothiers.,,...REGARDING OVER CHARGES ON CREDIT CARDS AND NON RECIEVED MERCHANDISE, KING SIZE HAS BEEN AND IS BEING UNJUSTLY ENRICHED, BY FALSE CREDIT CARD CHARGES AND LATE PAYMENTS THEY DELIBERATELY WITHHOLD, PLEASE WATCH FOR A YOUTIBE CHANNEL THAT WILL INSTRUCT, ON HOW TO BECOME PART OF THIS "CLASS"...AS A PENDING LAW SUIT, A COMPLAINT IS BEING FILED AND PROCESSED TO BE DELIVERED TO THE STATES ATTORNEY GENERAL IN CALIFORNIA .. "
"Extremely slow shipping, it will take over a week just to ship anything, products have random sizing that do not match their generic sizing chart, they do not provide detailed sizing for each product, their customer product reviews are very generic and do not help in that department at all (suspect they are mostly fake generic reviews), chances for you having to return or exchange are very high, they have charged me $16 (cheapest standard slow shipping) for every order I had to return. "
"I can't even review my purchase, it's still not here. Staggeringly slow processing and shipping. If it even arrives when tracking says it might, it will be two weeks since my order. According to the tracking number the package hasn't even been delivered to USPS yet, it just has a tracking number. If the item doesn't fit I hesitate to return it. I don't want to take 3 months to get the right size. "
"Seriously, my advice is to avoid this company at all cost. Painstakingly slow service. King Size is seriously the worst eCommerce operation I have ever seen. I ordered the item it sets in the where-house seriously for a full week before it ships. To top it off, you call customer service, that to is even worse. They act oblivious to the issues at hand and accept zero responsibility.
I ordered King Size through Amazon before (and it's fast) and it comes from Kingsize directly in Indianapolis. But if you order the same exact Item through them, it process at a snails pace. It's a joke, It's beyond absurd. Seriously don't order from them directly. If this company gave to cents about the customer. They wouldn't have 99.9% negative reviews."
"I ordered a new suit from these guys for my mother's funeral in time to receive it I didn't receive a conformation care email now I come to understand I well not be recieving my new suit in time for her funeral and I know have to scramble to find a out fit for her services and this is not the only time this has happened to me with this company and I like a full keep coming back to them because they do have a variety of sizes if anyone out there that can help a big outer shape disabled veterans wear he can go to get fitted with decent clothing "
"I ordered a jacket on 17 NOV 19. It was supposed to be delivered on the 22nd. When it didn't arrive, I when to the Kingsize website, got the USPS tracking number and that showed that the jacket still hadn't been given to the post office. I emailed Kingsize and was told that the new delivery date was 25 NOV 19. Once again, I went to the Kingsize website. Now the website said that the delivery would be on 30 NOV 19. I rechecked the USPS tracking number and, as before, the jacket still hadn't been given to the post office. I called the Kingsize customer support person. The person ("Alex") was very rude, asking me to repeat the order number three times. Each time "Alex" claimed that there was static on the line, though I could hear him very clearly and the only time "Alex" had difficulty, was when I gave "Alex" the order number. On the foourth try, "Alex" hung up on me. After some research, I find that Kingsize has a unenviable reputation for repeated charges to credit cards, lying about delivery dates, rude staff, and non-existant customer service. I recommend PayPal cease all business with Kingsize. "
" Charged me $16 for shipping for a two week delivery... Enuf said... No more for me... I'll be shopping at DXL"
"I’ve been a customer of king size for years. I recently place an order for shirts and they sent the wrong size. I shipped them back and now they claim they have been lost in their whse for more than 3 weeks so they refuse to issue a credit or refund. Today they shipped me the wrong size shirts back. Same exact ones I sent them. Called customer service. They said sorry it’s now been more than 60 days and we can not help u.
Very unhappy customer
J M Robinson
Jacksonville AR. "
"I ordered a pair of jeans for $24.99 after a 30% discount plus shipping and tax. I saw that they took PayPal. Convenient right?
Wrong! The jeans didn't come close to fitting. Just use their free exchange policy . No problem right?
Wrong! When I tried to start the exchange process I read the fine print that there are no exchanges when using PayPal, only returns which are subject to a restocking fee and I pay the shipping. Ok, my bad for not reading carefully enough to begin with. I called customer service which was as nice as they could be. Told me that they would cancel the PayPal transaction and put it on my Discover card, then I could exchange it for a different cut and size without a restocking or shipping charge. They would even as a courtesy give me the same 30% discount that was only supposed to apply to my first order. The new jeans came and they fit perfectly except for needing to be hemmed which I knew about before I ordered. Great right?
Wrong! When the billing came through I was charged full Price plus shipping for the new "exchange" jeans and was refunded only $27.55 of the $35.08 that I spent on the original order. I called and a customer service supervisor said sorry but I had been misinformed and that they would retrain their personnel to see that it didn't happen again. But as for me, too bad.
Bottom line all told I am paying over $50.00 including tax and double shipping for a $24.99 pair of jeans. The bottom line is READ ALL OF THE FINE PRINT before buying from King-size.com aka Kingsizedirect.com."
"If you find something you want, wait a few days to buy it because it may just go down to a cheaper price and the **** **** company will not refund the difference as most places with good business practices would. Also, if you don't like their way of doing business and you return an item then they will punish you with a $7.50 return fee plus the shipping fees.
I have easily spent better than $1000 with these people over the years, but I have just made my last purchase with them
Do yourself a favor, if you're a big guy, consider DestinationXL.com , it may cost you a little more, but it may be well worth it."
"I RETURNED 2 PAIR OF THE CHEAPEST MADE SHORTS. WHAT A RIPOFF. THEY KEPT OVER $18 OF WHAT I PAID FOR THE JUNK. NEVER AGAIN WILL I OR ANYONE I KNOW ORDER FROM THIS RIPOFF COMPANY!!"
"will not stand behind their own brand have poor customer service have gone to far downhill to even consider any other purchase good by king size"
"terrible Cusomter service.... excuses after excuses why item did not shpi...shipped to wrong address and then demanding I pay the shipping cost for their mistake"
"An order I placed on Dec. 12th for my holiday vacation, which according to their website would arrive in plenty of time for Christmas, was not delivered until after Christmas when I was already in another state. I've been going back and forth with customer service for months trying to return the items, since I found replacements elsewhere, and now they tell me I'm out of luck since their 60 day return policy expired. Unbelievable! I'll not be ordering from KingSize again. Perry Ellis, Duluth Trading and Cablela's are now my go to purveyors."
"I purchased my husband a coat for Christmas, the pockets got holes very quickly, now the zipper has fallen off. Worst quality ever! Customer service also horrible. I do not recommend this place at all!"