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Verified
4/5

2018-02-21

Customer service

"Willing to give discounts "

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Verified
5/5

2018-02-15

Flat Tire Help

"They helped me in a great time of need. I live on my own in a completely new state. They help me with my flat tire, ordering me a new one, getting the job done quick and right, and just being kind to me. They truly care about their work and getting you a good deal"

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Verified
5/5

2018-02-10

They provided excellent service and customer service

"Excellent. I highly recommend them!"

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Verified
3/5

2018-02-06

Good tires- good value

"Web site was very helpful with ability to get an appointment. Sales person was just fairly helpful. Tires were quiet and just what I needed."


Verified
5/5

2018-02-02

Love going here

"Always have a great experience at this location. Everyone there is super friendly and kind. "

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Verified
5/5

2018-01-31

Good tires at a good price.

"Didn't have a time to research tires, looked at the options with the staff and found a good tire at a good price. Service completed, as expected and out the door."

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Verified
5/5

2018-01-26

Easygoing service

"Came in for a transmission fluid service and did not wait too long considering I had no appointment. Very satisfied "

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Verified
5/5

2018-01-13

Great Service

"Always friendly and reliable!"

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Verified
2/5

2018-01-10

Lack of committment

"I raised my concerns about my very bad experience with Oil Change at Ken Towery on “1400 S Hurstbourne Pkwy” .

I received a call from Regional Manager (forgot name) , he told he would send a coupon for $25 for the inconveniences.

It is not that I am expecting any coupon from Ken Towery, just wanted to bring to notice the they promise and not stand by their words.
"


Verified
4/5

2018-01-09

Satisfied customer

"As always, job is done in a timely manner, and thorough. If they find any further issues they do not pressure me to have things done immediately and are understanding of my situation."


Verified
5/5

2018-01-04

A store that cares

"This location has a friendly and extremely competent staff, very willing to help"

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Verified
3/5

2017-12-23

It was ok, got what I needed done.

"I got my break pads replaced and it seemed fine. The place was swamped even though I came on a weekday and had an appointment. It wasn't nearly as quick or thorough as it had been in the past. It took a few hours to do a simple 40 minute (1 hour max) job. And they had to be reminded to check my fluids and tire pressure. I also had to ask for the replaced parts (which last time they had brought out and waiting for me when I paid my bill). Overall, not a terrible experience considering the worst that could happen at an auto place. But not the best they've been either. I wish they had been more on top of their schedule and had been able to more accurately give me a time estimate. That is all. "

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Verified
5/5

2017-12-12

new tires installed

"the staff was friendly and very caring bout my needs the tires i wanted wasnt avaiable and they called and told me and they got a set comparable to what I wanted and discounted them for my troubles and when I picked up they forgot to remove the tire disposable fee cause I keep my old tires and the manager called me at home that night asked me to come in the next day to fix my bill most company's dont do that I would recommend them to anyone looking for good tires and great customer service"

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Verified
5/5

2017-12-07

Great Senior Citizen Experience.

"I was treated with respect, procedures were explained, and I left with confidence that I had made the right choice in choosing Ken Towery."


Verified
5/5

2017-12-07

Great Service

"I can always count on Ken Towery for my service and repair needs. They are quick and efficient and always get the job done the first time. I would highly recommend this shop to family and friends"

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