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3/5

2002-10-10

" I placed an order for a heatsink and some cables, entered cc info and submitted it. But there was a website problem. An order # did not appear and I waited until the next day and did not get a shipping email. So I placed a nearly identical order and got confirmation and shipping info.

Well, low and behold, the first order shows up on my doorstep without me ever getting a shipping notice or any kind of confirmation whatsoever. Then the second order arrives too. I got an RMA for the first order, but I heve never gotten notice of a credit and it's been about a month.

Overall, I like this company and their prices and I have ordered twice from them before.

They did respond to my emails. I suppose it will be worked out ok.
"

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5/5

2002-09-13

"I ordered on the night of the ninth, and it arrived the 11th. Now that's service! :D

I've ordered before, and it's always been good. I have and will continue to recommend KD Computers to people. w00t w00t!
"

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4/5

2002-09-06

"KdComputers.com is a simple website with only a small selection of computer accessories. But they had the parts I was looking for, fans and a heatsink. I ordered these items and received them three days later using their $5 flat shipping rate on Airborne Express. Prices at this company aren't the best, but if you are just buying a specific part, this is an efficient and well-mannered company. I reccommend it."

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4/5

2002-08-20

"I have made many orders from this company, and they are always very prompt about getting the order shipped. I have had some complications about RMAs, but nothing major. The only downside to KD is their shipping. ever since they started using Airborne Express, their ground times have at least doubled. I'd shop at KD Computers again only if they were not using Airborne Express."

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Likelihood of customers making future purchases
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Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
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5/5

2002-08-06

"I heard about this company on a computer forum, then I checked their ratings on Resellersratings.com and based on their very high scores, placed a couple of orders (different days). Both were shipped same day (within hours), arrived on time, and were well-packed. Also, they did check to make sure my shipping address was on file with the credit card company (which it wasn't), but when I called to clear up the matter, a real live person answered the phone! No being shuffled around or having to press this number or that number. The prices are decent, the service is great - I would definitely recommend and use them."

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5/5

2002-07-26

"Excellent service!"

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kal
5/5

2002-07-24

"Great site, I ordered two things and the flat rate shipping saved a couple of bucks, which does make a difference. I ordered on the weekend, but I recieved my order in three business days which is great for ground shipments! Will definetly buy from these guys again. "

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5/5

2002-07-23

"Hmm, I ordered a heatsink and some fans (at a great discount from retail), for $5 ground shipping, and they sent it airborne express within hours! :)"

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5/5

2002-07-15

"Ordered an ASUS A7V333 for $126 retail, got here fast as anything, tight company will definetly order from them again"

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Likelihood of customers making future purchases
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Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall web site
Web site being easy to use
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jna
5/5

2002-07-11

"I have made two orders from this company. Granted, they were just for fans and heatsinks, but the amazing prices, realistic shipping charges, and excellent turnaround time/packaging makes kdcomputers stand out in my memory."

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5/5

2002-07-10

"I ordered a heatsink and fan on
Monday afternoon via a phone order with
standard UPS ground shipment.
I live about 60 miles away from
their location, but their shipping
is so reasonably priced, it wasn't
worth a drive to me. I received
email confirmation of my order
almost immediately and a UPS
tracking number an hour or two
later. I receive the package the
next day (Tuesday). An overall
wonderful experience, I highly
recommend them.
"

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5/5

2002-06-24

"This online retailer sure process orders fast, very realiable, this is my second order from them and its lightning fast service. I will keep buying my hardware from this guys in the future!"

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Delivering products damage free

5/5

2002-06-23

"Items arrived on time. No problems. Excellent shipping and tracking services. A+"

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5/5

2002-06-22

"As usual, the best service/support in the biz, along with decent prices on most items, and true life shipping costs."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall technical support
Making decisions on their own
Being knowledgeable
Being trustworthy
Being easy to reach
Resolving problems
Overall customer service
Customer service being easy to reach
Customer service being trustworthy
Customer service being knowledgeable
Customer service making decisions on their own
Customer service resolving problems
Product Returns/Refunds/Exchanges
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

5/5

2002-06-20

"These guys are incredible, by far the best vendor I have EVER purchased from, and I have built nearly 20 complete systems from pieces ordered online from different places. These guys shipped my 120mm fan out the SAME DAY, I then got it the NEXT DAY. It doesn't get any better than that. Hats off to KD Computers for providing increadible service and prices."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall web site
Web site reliability
Web site being easy to use
Speed of web site