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5/5

2003-01-22

"Ordered 3x in last month and each time order shipped next day! "

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5/5

2003-01-17

"Excellent company as usual

I ordered a Kingwin 450was PSU off them. I placed the order at about 3am on Feb. 24. Got an email at about 3pm same day with my Airborne Express Tracking number. I get home from work on the 25th at about 7:30 and check the status and its already in the area waiting to be delivered. Got the package at 8:45am on the 25th.

Best prices around, and standard shipping at $5 to. I will definatly be buying something else from KDC in the future.
"

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scc
5/5

2003-01-16

"Ordered a new Antec case from them. Had the order within a few hours (I live right near them). Case was perfect. Everything went smoothly."

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N/A
Being updated on the exact date the delivery was sent
Delivering products damage free
Delivering products on-time
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Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
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N/A
Overall web site
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5/5

2003-01-12

"Can't remember how I found them, but sure glad I did! Was looking for case thumb screws and fans for some old boxes I picked up from work. Fans were especially important because the fan cages is these old cases were for 90mm fans! Prices were reasonable - and KDC is reasonably local. Web site said everything was in stock, and I rec'd shipping confirmation the next day with tracking for Airborne.

Rec'd the shipment a couple of days later than expected, but not the fault of KDC. Airborne scanned in to their system at pickup but they are not very good at updating their site, so the package arrived while the Airborne site still said it had been picked up!

I'll use KDC again for sure!
"

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Being updated on the exact date the delivery was sent
Delivering products on-time
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Delivering products damage free
Variety of brands and products offered
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5/5

2003-01-10

"Ordered a Vantec Tornado and some cables from them, no problems at all, great selection!"

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Being updated on the exact date the delivery was sent
Delivering products damage free
Delivering products on-time
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Variety of brands and products offered
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Ease of checking order status
Ease of ordering online
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5/5

2003-01-04

"I just bought 5 fans from KD Computers. 4 Panaflo case fans and 1 SanyoDenki heatsink fan. Not only did this site have good prices, but i ordered computer parts from 5 other vendors the same day (newegg, googlegear, and others) and what I bought from KD computers came first! I am a very satisfied customer!"

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Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall web site
Web site being easy to use
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Speed of web site

5/5

2003-01-02

"First time doing buisiness with KDC, and I will do buisiness again. They were the only web site that had all the stuff I needed - SLK 800, Vantec Tornado, Artic Silver 3 and it was cheap even with the 2nd day air mailing."

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Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
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Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
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N/A
Overall web site
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5/5

2002-12-10

"i've ordered from them twice, and i will order from them again! timely shipping, great packing, and no problems at all."

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Delivering products on-time
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Variety of brands and products offered
Overall quality of ordering process

4/5

2002-12-09

"This was my second order from KDC. They have excellent prices and inexpensive shipping. No problems with any items I've received. However, this order took more than a week to arrive, including several days sitting around their warehouse. Not the end of the world given the money I've saved purchasing from them, but not where I'd go if I needed an item immediately."

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Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall web site
Speed of web site
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5/5

2002-11-27

"I've made 5 purchases from KD Computers this year. Mainly purchasing heatsinks, case fans, thermal compound, that sort of thing.

All orders arrived in exactly 2 days. All merchandise was exactly as advertised. Shipping is a flat $5 per order which at least in my 5 orders resulted in the lowest price for what I was ordering at the time as well.

Keep up the good work KD Computers.

"

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Is easy to do business with
Is consumer focused
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

jcp
1/5

2002-11-11

"I ordered a heatsink, a couple of fans, and a 3 to 4 pin adapter cable. First, I never received a confirmation email for the order I placed on their website. I called and they said it was a computer problem on my end. Then they later said it was a computer glitch with their system. Then I noticed that they were charging quite a bit for shipping, so when I called to ask them about it, they said it was a mistake and waived the shipping charge. When I finally received the order and opened the package, I noticed they had sent the wrong cable. I called them to make them aware of this mistake and ask if they would send the correct cable via express mail (I have an APO address and it takes 10-14 days for standard delivery) since it was their mistake, but they refused and said they would send it the normal way. This was the third mistake on one simple order. This was the last straw for me, and I sent two separate emails expressing my displeasure with their customer service. Unbelievably, they never replied and never offered an apology. To this day, I don't know if the correct cable was sent or not, but I was so angry that I decided to leave it alone and never deal with this company again. I realize mistakes happen, but to treat a customer this way is just plain wrong. I guess you learn a lot more about a company when a problem arises with an order than when things go smoothly. I realize I may be in the minority when it comes to this negative experience with KDC, but I felt I should post what happened nonetheless. To be fair, though, their prices and shipping rates are generally good."

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5/5

2002-11-08

"Ordered a Thermalright AX478 on Tuesday and it arrived Friday. Airborne Express made an error which caused a day delay in the delivery. I called customer support at KDC and they refunded my shipping. Overall I was very pleased with KDC, but less than excited about Airborne Express."

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Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
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Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall technical support
Resolving problems
Being easy to reach
Making decisions on their own
Being trustworthy
Being knowledgeable
Overall customer service
Customer service being easy to reach
Customer service resolving problems
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Customer service being knowledgeable
Customer service being trustworthy
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Web site being easy to use
Speed of web site

5/5

2002-11-08

"Excellent service, speedy delivery. What more can you ask ?"

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5/5

2002-10-31

"These guys are awesome. They'll ship almost anything for $5.00 via Airborne Express ground. My order got to me in 3 days, despite their transit time maps, which said it would take 4 days. Excellent tracking system also."

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Is committed to quality products and services
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Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
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Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

5/5

2002-10-25

"I ordered a heatsink & fan from KDComputers & was very surprised & pleased to recieve an Email in LESS THAN 1 HOUR that the items had been shipped! -David Balas"

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Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
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Overall product shipping and delivery process
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
N/A
Delivering products on-time
N/A
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall web site
Speed of web site
Web site being easy to use
Web site reliability