"Joybird always backs their products, better than anyone I've ever ordered anything from. They stand behind their work and will do whatever it takes to make the customer happy. I will always be a consistent customer here."
"So far, the experience has been great with making the selection online. We did not choose to get a swatch, given we wanted a material with safeguard, and there was only one cough material in the style we like that offered it. We only ordered a week or so ago, now waiting on delivery. Can update more in August!"
"When I placed my Order your site led me to believe my furniture would be here in two weeks. Now it looks like it is going to be more like four weeks. That’s twice as long."
"I got my confirmation my order went through and my card got charged but no shipping information "
"Wonderful virtual consult with Hayley Wells. Helped me see the sofa and chair fabrics and the colors will go together. She was also able to do a 3D rendering with my living room measurements so I could envision the layout. Can’t wait to receive my selections, which will be perfect in my new apartment. Super customer service and friendly people. Made furniture selection a “JOY”!"
"Saw the media center online and knew this was the perfect match for my mid century modern living room. Was delivered ahead of schedule. Drivers were exactly on time, assembled media center quickly and efficiently, placed where I wanted it, and took away all packing material. Also they were cordial and well mannered. Couldn't ask for a better experience. Will definitely purchase from Joybird again. "
"I love joy bird, because I haven’t had any bad responses. When I have and issue they resolved fast and they don’t give you any hard time too ."
"I ordered a Joybird sofa three years ago and it has undergone a good deal of traffic! It still looks new and it in exceptional condition! I decided to order a loveseat to coordinate with it. Joybird's design consultants promptly sent their swatches to me and replied to my questions regarding selection of a complementary color for the sofa I have. Their ordering process is simple. I will say that my last order arrived several weeks earlier than estimated - and that was during Covid. Great experience with Joybird!"
"Very easy ordering online and very quickly responded"
"Everything went so smoothly! Manuel and Albert were great!"
"Ordered a 160” couch and got a 164” couch that did not fit. Told me it can range (didn’t expect to to be 4+ in). Was given a $150 gift card and that was that. Awful customer service. Do not recommend. "
"Loved all the different sofas and chairs to choose from. Ordering was very easy. Looking forward to receiving my new sofa and chair!"
"the team made sure I had everything I needed, including color and fabric type. they were very courteous and helpful :)"
"Superb service. Matthew was beyond excellent. "
“Thank you so much for your glowing review! We are thrilled to hear that Matthew provided you with superb service. We truly appreciate your feedback and look forward to assisting you again in the future.”
"I was excited to order from Joybird. The deal was good and the piece of furniture nice. I got an email about delivery and scheduled a time. Took time off work to stay home. The furniture did not come. I called Joybird and they said it was just a warehouse error and that they’d figure it out.
Figuring it out meant cancelling my order and blaming the website. No apology for my time they wasted.
I own two sofas and three lounge chairs from Joybird. With all but one order there have been issues.
Never again. The furniture is nice but the company is so poorly run that it deserves no customer’s money. "
“We're sorry to hear about the challenges you've faced with your recent orders from Joybird. Your experience is not reflective of the level of service we aim to provide to our customers. We sincerely apologize for any inconvenience caused by the delays and errors in the delivery process. Your feedback is valuable to us, and we will use it to improve our systems and processes to prevent similar issues from happening in the future. If there's anything else we can assist you with, please don't hesitate to reach out to us.”
"How about I get the product I purchased before you send me a survey?"
“We apologize for any inconvenience caused by the timing of the review request emails. We understand your frustration in being asked to provide feedback before receiving your product. Please rest assured that your feedback is valuable to us, and we appreciate your patience as you wait for your order to arrive. If you have any questions or need further assistance, feel free to reach out to our customer support team. Thank you for your understanding.”
A rep from Joybird , JoybirdFurniture, has responded:
“Thank you so much for sharing your amazing experience with us! We are thrilled to hear that the media center was a perfect match for your mid-century modern living room. It's wonderful to hear that our delivery team provided excellent service and that you had a seamless experience. We can't wait to have you back as a Joybird customer again in the future!”