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Product & services pricing
6.76/10
Chance of future purchase:
7.61/10
Shipping & packaging:
6.20/10
Customer service:
8.04/10
Return/Replacement policy:
7.00/10
Featured Review



Verified
4/5
2019-01-20

Top style - great furniture

"Loved the options and the service. The digital and phone communication was fabulous. "

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NPS 

Rep reply posted 2019-01-21
A rep from Joybird Furniture, Joybird Furniture, has responded:

“Thank you for the review! We've dropped a little something into your account and you'll see it next time you sign in.”


Verified
5/5
2019-01-19

Top quality furniture!

"FAbulous experience, I would buy furniture from this company again and again. "

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NPS 

Rep reply posted 2019-01-21
A rep from Joybird Furniture, Joybird Furniture, has responded:

“Thank you for the review! We've dropped a little something into your account and you'll see it next time you sign in.”


Verified
5/5
2019-01-16

"Loved picking out the materials and the color options.

Looking forward to seeing how it holds up w kids and pets!
"

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NPS 

Rep reply posted 2019-01-21
A rep from Joybird Furniture, Joybird Furniture, has responded:

“Thank you for the review Arian! We've dropped a little something into your account and you'll see it next time you sign in.”


4/5
2019-01-16

Hughes Reversible Sectional

"Stumbled upon Joy Bird while looking for furniture for our new house. Was a bit unsure on ordering such a big item online, but took the plunge. So glad we did!! The whole process was really easy. From getting swatches to the couch being delivered. Couch is very high quality and will last years to come. Love it!!"

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Rep reply posted 2019-01-16
A rep from Joybird Furniture, Joybird Furniture, has responded:


Thank you for the review Jamie! We've dropped a little something into your account and you'll see it next time you sign in.


Verified
5/5
2019-01-15

Great mid-century modern style.

"Great couch with tons of seating room. Comfy but not boxy! We looked a long time to find a couch with these specifications and I am so glad that we found Joybird. "

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NPS 

Rep reply posted 2019-01-21
A rep from Joybird Furniture, Joybird Furniture, has responded:

“Thank you for the review Leah! We've dropped a little something into your account and you'll see it next time you sign in.


4/5
2019-01-13

Overall positive experience, though very long time to make & deliver

"My Liam sleeper sofa in sunbrella navy is a great addition to my new home. It is a high quality piece that I am confident will last for many years. They are communicative and had a fast customer service experience for whenever I had questions.

I will say, though, that despite the made-to-order business model I was still not expecting the piece to take > 4 months from order to delivery. I placed the order on Sep 3, 2018 and it did not arrive to my home until Jan 5, 2019. If you need something with any kind of time frame, this may not be for you, unless they speed up their supply chain.

Overall I would recommend Joybird, but only if you can be patient.

Note: they seem ALWAYS to be having some kind of sale. Don't feel rushed to purchase just because of a sale that's ending soon! And definitely don't buy at the full sticker price.
"

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Rep reply posted 2019-01-16
A rep from Joybird Furniture, Joybird Furniture, has responded:


Thank you for the review Molly! We've dropped a little something into your account and you'll see it next time you sign in.


Verified
5/5
2019-01-10

Couch fever

"I can't say enough about the company. Truly amazing work they do and it will always be the first place I look when needing furniture. They make ageless pieces that never got out of style."

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NPS 

Rep reply posted 2019-01-21
A rep from Joybird Furniture, Joybird Furniture, has responded:

“Thank you for your review Zach! We are so happy to hear that we are part of your home and have dropped a gift in your account as thank you for sharing your experience!”


4/5
2019-01-10

Taylor Felt Grey complications, but EXCELLENT Customer Service

"We bought a beautiful couch in Taylor Felt Grey a couple years back. Chose the fabric for its stated durability, but unfortunately it is losing its battle against a toddler (cleaning is complicated with this fabric). That said, the product and craftsmanship are fantastic, and customer service has gone above and beyond to make sure that we're happy with our purchase! "

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Rep reply posted 2019-01-16
A rep from Joybird Furniture, Joybird Furniture, has responded:


Thank you for the review Kathryn! We've dropped a little something into your account and you'll see it next time you sign in.


5/5
2019-01-09

Love my Furniture

"I love my my beautiful Briar Sleeper Sofa and my apt Eliot sofa chair. Yes it took a while to receive them but well worth the wait "

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Rep reply posted 2019-01-16
A rep from Joybird Furniture, Joybird Furniture, has responded:


Thank you for the review Colette! We've dropped a little something into your account and you'll see it next time you sign in.


5/5
2019-01-09

Best Couch Ever!

"I bought a Joybird sofa back in May, and then was devastated when it didn't fit into my apartment (we were off by less than a half an inch)! But the customer service was so amazing. Not only did they take the couch back and let us pick a different one, they waived the shipment fee for the new couch AND let us keep the throw pillows it came with. They also made great recommendations for picking a different couch, resulting in a couch that is a way better fit for us than the original one we ordered. While the build process can seem really lengthy, it's worth it for the quality of the furniture. Delivery was also incredible quick and smooth. We ended up with the Lewis sofa in Bentley Daisy and it is the most comfortable and nicest looking couch ever. It's so deep, so it's really great for laying down, and even for guests to sleep on! Since the fabric is the same as the original sofa we ordered, we have extra throw pillows from the first order, too. We have gotten so many compliments on this couch. Everyone loves it and it really ties the room together. I have been recommending Joybird to everyone - spreading the word! Also already perusing the site for a possible chair and ottoman, too!"

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Rep reply posted 2019-01-10
A rep from Joybird Furniture, Joybird Furniture, has responded:

“Hi Mae! We are so glad to hear that our customer service team was able to resolve this issue for you and recommend another piece that you ended up loving!”


5/5
2019-01-09

Best furniture purchase I've made as an adult!

"Joybird is a very competitive price point for what it offers and last! I like to joke that this was my first real adult purchase after collage where I wasn't trying to find cheap yet good looking furniture that didn't hold up. I've had my couch for over 2 years and it almost feels the same as the first day we got it. We're a family of couch potatoes where this is used more than our own bed. It's an investment for yourself, your style, and comfort. I do hope shipping has gotten better since then, as for my custom order, form purchase to arrival was a 3 month wait. I've needed to interact with support twice and it was always an incredible experience. I always recommend Joybird to anyone looking for modern furniture and it's a brand I will purchase from again!"

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Rep reply posted 2019-01-14
A rep from Joybird Furniture, Joybird Furniture, has responded:

“Thank you for your review Chloe! We are so happy to hear that we are part of your home and have dropped a gift in your account as thank you for sharing your experience!


Verified
5/5
2019-01-09

Vintage with style

"We've had our Liam Sofa for almost one year and we are still in LOVE with it. The Sofa is everything we wanted and more. The material is soft and durable, and the color is bold and vibrant. The Liam fits perfectly in our 100-year-old home. We were looking for a vintage couch that would go with the style of our home and the Liam couch is just what we were looking for. The cushions are firm but comfortable, enough to fall asleep and take a good nap, or watch a movie. Joybird customer service was fantastic. They were helpful and friendly in answering all my questions and concerns and even recommended a fabric after learning we had two cats. The only downside was the delivery was delayed by approximately one month, but after receiving the couch, it was worth the wait. I love Joybird’s superb quality and customer service. I would order from them again."

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5/5
2019-01-09

No idea why I was ever concerned

"I chose a quick ship option and had my sofa and ottoman within a few weeks. Delivery team were incredibly friendly, sofa was light enough to move but sturdy enough to not feel I'm going to break it.

I got the Lewis sofa and would really recommend it - deep, soft cushions and big cushions make it comfier than a bed.

On top of this customer support has always been incredibly fast to respond and very helpful, even over the Holiday period when I didn't expect a reply for days.

Great company. 100% recommend them.
"

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Rep reply posted 2019-01-14
A rep from Joybird Furniture, Joybird Furniture, has responded:

“Thank you for the review Will. We are so happy to hear that we are part of your home and have dropped a gift in your account as thank you for sharing your experience!


Verified
5/5
2019-01-09

L

"Beautiful sofa. Right on time. Great customer service "

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Verified
5/5
2019-01-08

Joy Indeed!

"Everything about my Joybird experience was excellent. The customer service online and in the Brooklyn store was excellent, and the products cam exactly when they were expected and the delivery team was fantastic. The furniture is absolutely gorgeous and the fabric selection is great too! I will recommend it to everyone and will look at Joybird before going anywhere else in the future."

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NPS