"Joybird always backs their products, better than anyone I've ever ordered anything from. They stand behind their work and will do whatever it takes to make the customer happy. I will always be a consistent customer here."
"I was excited to order from Joybird. The deal was good and the piece of furniture nice. I got an email about delivery and scheduled a time. Took time off work to stay home. The furniture did not come. I called Joybird and they said it was just a warehouse error and that they’d figure it out.
Figuring it out meant cancelling my order and blaming the website. No apology for my time they wasted.
I own two sofas and three lounge chairs from Joybird. With all but one order there have been issues.
Never again. The furniture is nice but the company is so poorly run that it deserves no customer’s money. "
"How about I get the product I purchased before you send me a survey?"
“We apologize for any inconvenience caused by the timing of the review request emails. We understand your frustration in being asked to provide feedback before receiving your product. Please rest assured that your feedback is valuable to us, and we appreciate your patience as you wait for your order to arrive. If you have any questions or need further assistance, feel free to reach out to our customer support team. Thank you for your understanding.”
"I had to call Customer Service because there isn’t a “delivery hub” near me. I had a lot of questions regarding delivery and shipping. The rep I spoke to was so kind and helpful, it really removed the worry I had about ordering a couch sight unseen. He couldn’t have been more helpful. Now? We wait for delivery!!"
“We are so thrilled to hear about your positive experience with our Customer Service team! Thank you for sharing your feedback, and we can't wait for you to receive your new couch. Enjoy!”
"Easy ordering and helpful customer service"
“Thank you so much for your kind words! We're thrilled to hear that you had a great experience ordering from Joybird and found our customer service team helpful. Your satisfaction is our top priority, and we're grateful for your support.”
"Great customer service but they keep delivering damaged sofas"
“We're so sorry to hear about the issues you've encountered with your furniture deliveries. We truly apologize for the inconvenience this has caused you. Please reach out to our customer service team so we can rectify this situation and ensure you receive your furniture in perfect condition. Your satisfaction is our top priority, and we appreciate your understanding as we work to make things right for you.”
"Justin was wonderful. He explained everything to a tee. "
“Thank you so much for your 5-star review, Justin! We're thrilled to hear that our team member provided you with excellent service and made sure you were well informed. Your feedback means the world to us!”
"I ordered the couch and am still waiting to get my swatches so I can pick a material to complete the order. It takes 14 days before the swatches ship. I would hope they would get here faster than that. I’m ready to complete the order just need the swatches. "
“We're sorry to hear about the delay with receiving your swatches. We understand how important it is to be able to choose the right material for your couch. If you need any further assistance or would like to expedite the process, please don't hesitate to reach out to our customer service team. We're here to help make sure you have all the information you need to make the best decision for your order.”
"The Portland showroom is simply wonderful and Elena was fabulous to work with! Everyone remembered my name and interests and was so personable and kind. Overall wonderful experience - cannot wait for my couch to arrive! "
“Thank you so much for your amazing review! We are thrilled to hear that you had a fabulous experience at our Portland showroom and that Elena provided exceptional service. We can't wait for you to receive your new couch and we know you'll love it just as much as your showroom visit. Thank you for choosing Joybird!”
"I accidentally typed the wrong address for my couch delivery. I was able to text customer service and get the correct address in there. Super friendly and helpful. Easy to contact. Excited for my new comfy couch to arrive. :)
"
“We are thrilled to hear about your positive experience with our customer service team! Thank you for reaching out and providing the correct address for your couch delivery. We're just as excited as you are for your new comfy couch to arrive! Enjoy your cozy upgrade!”
"Terrible, can’t get in contact and won’t respond to me"
“Hi there, we're sorry to hear you had a less than positive experience with Joybird. We do see that your order has been fully refunded. Please let us know if there is anything else we can do to help mend the situation.”
"There were 2 guys and bother were nice and quick! Very helpful. "
“Thank you for the amazing feedback! We're thrilled to hear that our team provided you with great service. We appreciate your support and look forward to serving you again in the future.”
"I am very excitedly awaiting my sofa! But I cannot possibly comment on service, which so far has consisted solely of my pressing the pay button. "
“We're glad to hear that you're excited about your new sofa! If you have any questions or concerns as you await its arrival, please don't hesitate to reach out to us. We're here to help and make sure you have a positive experience with Joybird.”
"The process to order was easy but we have not yet received our furniture or gotten any updates. "
“Thank you so much for your feedback! We're thrilled to hear that you found our ordering process easy. We apologize for any delays in receiving your furniture and lack of updates. Rest assured, we are working hard to get your order to you as soon as possible. Thank you for choosing Joybird!”
"Cae was so helpful and easy to work out, no pushy sales person here, she let me walk around and sit on everything at my own leisure, checked in but didn't hover it was great, also I was just so excited we finally got a store in Denver!
Lacey"
“Thank you so much for your amazing review! We are thrilled to hear that Cae provided you with excellent service and made your shopping experience enjoyable. We're excited to have a store in Denver and we hope to see you again soon!”
"Joybird refunded a portion of my order upon request since the item I purchased went on sale right after I bought it."
“Thank you so much for your amazing review! We are thrilled to hear that you had a positive experience with our price match policy. We truly appreciate your support and hope you enjoy your Joybird purchase.”
A rep from Joybird , JoybirdFurniture, has responded:
“We're sorry to hear about the challenges you've faced with your recent orders from Joybird. Your experience is not reflective of the level of service we aim to provide to our customers. We sincerely apologize for any inconvenience caused by the delays and errors in the delivery process. Your feedback is valuable to us, and we will use it to improve our systems and processes to prevent similar issues from happening in the future. If there's anything else we can assist you with, please don't hesitate to reach out to us.”