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Product & services pricing
6.25/10
Chance of future purchase:
8.14/10
Shipping & packaging:
6.78/10
Customer service:
7.96/10
Return/Replacement policy:
7.77/10
Featured Review



5/5
2018-10-16

Par Excellence!

"Joybird makes bespoke-quality creations that accommodate all budgets. The construction and high design cannot be beat - I have a family of 5 who has given our 3+ year old Hopson sleeper sofa a real workout and you would think from the looks of it that it was delivered yesterday. I've loved it so much that I bought a sectional from the same line for our family room. I plan to keep collecting Joybird's gorgeous pieces as we continue decorating our new home.

What's more... I was slightly disappointed to see that the cushion tufting on the new piece was of higher quality than the older one. So I called up Joybird's awesome customer service team and they offered to remake the old cushions in the same fashion as the new ones and send them at no additional cost to me. I mean - who does that!!??

I'm a die-hard fan and whole heartedly stand by the above comments. Joybird, keep rockin' in the free world. Love ya. Mwah!
"

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5/5
2018-10-15

No Other Sofa Needed!

"Proud owner on the Holt Storage Sectional and is amazing in all ways. Was a bit skeptical without being able to see it before ordering but the sample process and options was reassuring. if you are in need of an easy pillow/blanket storage it is a great feature built into the sectional. The fabric is top quality and is by far the most comfortable couch. If you are a dog owner the fabric seems durable so far and also has the floorboard to prevent toys from going under the couch. Dog owners would understand this frustration. its a pleasure working this company and the customer service is outstanding. Couldnt be more pleased and would recommend anyone looking for a quality piece of furniture look no further."

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Verified
5/5
2018-10-14

TV/Guest Room Couch

"It was well worth the wait for this couch. Delivery went well. Felt bad for the guys wthatbhad to carry it upstairs. "

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Verified
5/5
2018-10-13

"Love this company, well made furniture at a great price"

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Verified
5/5
2018-10-11

Quality and comfort

"I had a great first experience with Joybird and am recommending them to friends. I appreciate the professional website build progress and notifications throughout the entire process. I bought a Roddy sofa and I love it I ordered another item from them because I am so happy with the sofa. "

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NPS 

Verified
5/5
2018-10-05

Super cool vibe happening

"I have a super cool mid century decor, and my Soto chairs with Eastwood sofa are perfect together. I’m so pleased with the style and color. The fabric is vibrant and very comfy. ❤️ love so much."

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NPS 

1/5
2018-10-05

Broken Chairs

"We ordered two mid-century modern chairs (Soto Concave Arm Chairs) and a similar table in mid-May and were told the products would arrive in 10-12 weeks. There were construction delays and we were told that the chairs were ready in late August, but that they could not separate the order for shipping, so the chairs were sitting in a warehouse waiting for the table to ship. Frustrated, we cancelled the order for the table and asked that they ship the chairs. One month later, in early October, the chairs arrived and both were broken to the point where they could not be sat on. One had two broken pieces of wood and the glue on the seam had never bonded on the other. The arm rest was completely detached from the leg piece. The Company was difficult to communicate with and it was a wholly frustrating experience."

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Verified
4/5
2018-10-04

Etoie have to wait

"I love my razor edge pillows they look great with my Etoie pillow and Hanna ottoman. It was well worth the wait!"

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Verified
5/5
2018-10-04

"Great experience. Love their beautiful and well crafted furniture. Shipping was on time as stated when ordered."

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1/5
2018-10-04

Never fulfilled my order, never gave me an answer

"This is a great company to purchase from if you want to spend a couple grand on furniture that you'll never see. I don't know how they get away with this, because I've found that I'm not the only one. In my case, they sent part of my sofa, but never the legs. And the legs are an essential part of the look/design of the sofa. It's now damaged from sitting on my floor for months and is still incomplete. I'm sick that I spent that much money and don't have anything to show for it. "

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5/5
2018-10-03

Excellent!

"We are thrilled with our Joybird purchase! We LOVE our sectional chair and ottoman. Excellent quality and service. "

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4/5
2018-10-01

Slow Speed but good customer service

"Took quite a long time for my furniture to arrive but once it did I was very happy with it! Unfortunately there was a minor cosmetic issue with the chair but they rectified it with replacement as quick as they could."

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Verified
5/5
2018-09-30

great company, great quality, great look

"We really like the products that we've already ordered from Joybird and look forward to more in the future as well. "

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5/5
2018-09-30

Excellent product, excellent customer service.

"We purchased our Hughes sectional in 2015 and we love it. It is well made, and looks fantastic and the customer service during the ordering process was very helpful.. We had an unfortunate incident this summer where one of the cushions was damaged beyond repair. Again customer service was incredible and solved our problem! We are looking forward to needing some new furniture so we can buy another joybird piece. "

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5/5
2018-09-27

Love our Hughes Chair!

"We received a Hughes Chair from JoyBird just over a week ago and quickly fell in love! The stuffing is firm for support yet comfortable and the fabric feels soft and of quality! We're very pleased with our purchase!"

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