"Joybird always backs their products, better than anyone I've ever ordered anything from. They stand behind their work and will do whatever it takes to make the customer happy. I will always be a consistent customer here."
"Wish I would’ve had a heads up about that detail! "
"Both exceeded my expectations!"
“Thank you so much for your kind words! We are thrilled to hear that Andrew and Daniella were able to exceed your expectations. Our team is dedicated to providing exceptional customer service and design expertise, and we are so grateful for your feedback.”
"Amanda P. from Joybird Austin was an absolutely pleasure to work with in my design project! She created a beautiful layout for my open floor plan home and recommended key statement pieces from Joybird to pull it all together, considering delivery timings and costs. Already received a couple of rugs and waiting for the rest of my furniture! Excellent service and experience overall!"
“Thank you so much for your amazing 5-star review! We're thrilled to hear that Amanda at Joybird Austin provided such excellent design expertise and service for your project. It's fantastic to know that she helped you create a beautiful layout and recommended key pieces to bring your vision to life. We can't wait for you to receive the rest of your furniture and see the final result! Thank you for choosing Joybird - we're so grateful for your support!”
"I placed my order online. It was easy and you responded right away. "
“We are thrilled to hear that you had such a positive experience placing your order with us! Thank you for choosing Joybird, and we appreciate your feedback.”
"Hi,
I think the description for each star could be improved: "Horrible" is a very different scale that "I am somewhat satisfied". One is describing satisfaction level and the other is describing the quality of service.
I would describe my experience as "I am unsatisfied." because I went into a Joybird store and the customer service representative opened a warranty case for me. It sounds like she should have been aware of the 14 day warranty policy. Because she wasn't, I had expectations that my problem would be resolved.
When I received the email, I was told the warranty lasted 14 days and I couldn't be helped.
So, I am unsatisfied with the resolution. "
“Thank you for sharing your feedback with us. We appreciate your input on how we can improve our star rating descriptions to better reflect customer experiences. We are sorry to hear that you feel unsatisfied with the service you received at one of our Joybird stores. We will review our warranty policy communication with our representatives to ensure clarity for our customers in the future. If you have any further details or concerns you'd like to share, please feel free to reach out to us.”
"Everyone at Joybird Portland was a pleasure and very helpful! Haven't had genuine customer service like that in awhile. "
“We are thrilled to hear about your excellent experience at our Portland store! Providing exceptional customer service is our top priority, and we are so grateful for your kind words. Thank you for choosing Joybird!”
"David was very helpful and informative. He guided us through the many options available and cataloged all of our possible choices. He sent us an email immediately after our visit to the showroom so we'd have the info available when making decisions."
“We are overjoyed to hear about your fantastic experience with David! Thank you for sharing your feedback and for choosing Joybird. We're thrilled to have been able to assist you in finding the perfect furniture for your home. We can't wait to see how it all comes together!”
"So far, the experience has been great with making the selection online. We did not choose to get a swatch, given we wanted a material with safeguard, and there was only one cough material in the style we like that offered it. We only ordered a week or so ago, now waiting on delivery. Can update more in August!"
“Thank you so much for your feedback! We're thrilled to hear that you had a great experience making your selections on our website. We can't wait for your delivery to arrive and hope you love your new furniture as much as we do. Feel free to reach out if you have any questions or need assistance. Enjoy!”
"When I placed my Order your site led me to believe my furniture would be here in two weeks. Now it looks like it is going to be more like four weeks. That’s twice as long."
“We're sorry to hear about your experience with the delivery timeframe for your furniture. We apologize for any confusion or inconvenience this may have caused. Our team is constantly working to improve our communication and accuracy regarding delivery estimates. Thank you for bringing this to our attention.”
"I got my confirmation my order went through and my card got charged but no shipping information "
“We're sorry to hear about the issue you're experiencing with tracking your order status and shipment information. Please reach out to our customer support team with your order number, and they will be able to assist you in providing the necessary updates. Thank you for your patience and understanding.”
"Wonderful virtual consult with Hayley Wells. Helped me see the sofa and chair fabrics and the colors will go together. She was also able to do a 3D rendering with my living room measurements so I could envision the layout. Can’t wait to receive my selections, which will be perfect in my new apartment. Super customer service and friendly people. Made furniture selection a “JOY”!"
“Thank you so much for sharing your amazing experience with our virtual design consultation service! We're thrilled to hear that Hayley provided top-notch assistance and that you enjoyed the process of selecting your new furniture. We can't wait for you to receive your selections and see how they perfectly fit into your new apartment. Here's to many more "JOYful" moments with your Joybird pieces!”
"Saw the media center online and knew this was the perfect match for my mid century modern living room. Was delivered ahead of schedule. Drivers were exactly on time, assembled media center quickly and efficiently, placed where I wanted it, and took away all packing material. Also they were cordial and well mannered. Couldn't ask for a better experience. Will definitely purchase from Joybird again. "
“Thank you so much for sharing your amazing experience with us! We are thrilled to hear that the media center was a perfect match for your mid-century modern living room. It's wonderful to hear that our delivery team provided excellent service and that you had a seamless experience. We can't wait to have you back as a Joybird customer again in the future!”
"I love joy bird, because I haven’t had any bad responses. When I have and issue they resolved fast and they don’t give you any hard time too ."
“Thank you so much for the amazing review! We are thrilled to hear that you love Joybird and that our customer service team was able to resolve any issues quickly and efficiently. We truly appreciate your feedback and support!”
"I ordered a Joybird sofa three years ago and it has undergone a good deal of traffic! It still looks new and it in exceptional condition! I decided to order a loveseat to coordinate with it. Joybird's design consultants promptly sent their swatches to me and replied to my questions regarding selection of a complementary color for the sofa I have. Their ordering process is simple. I will say that my last order arrived several weeks earlier than estimated - and that was during Covid. Great experience with Joybird!"
“Thank you so much for the amazing review! We're thrilled to hear that your Joybird sofa has held up so well over the past three years and that you decided to add a loveseat to your collection. We're delighted that our design consultants were able to assist you in selecting the perfect complementing color and that your order arrived ahead of schedule. We truly appreciate your support and are so happy to have you as a loyal Joybird customer!”
"Very easy ordering online and very quickly responded"
“We're thrilled to hear that you had such a smooth and efficient ordering experience with us! Thank you for taking the time to share your feedback. We appreciate your support!”
A rep from Joybird , JoybirdFurniture, has responded:
“We're sorry to hear about your experience with our white glove delivery service. We appreciate your feedback and will make sure to communicate this detail more clearly to future customers. Thank you for bringing this to our attention.”