ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
0.00/5
Chance of future purchase:
0.00/5
Shipping & packaging:
0.00/5
Customer service:
0.00/5
Return/Replacement policy:
0.00/5

Verified
5/5

2014-03-22

"I'm totally amazed. I couldn't imagine online shopping could be this safe, fast and perfect experience!! I'm a real Jenjen fan from now on. This was so great."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2014-03-22

"I'm a first time customer of JenJenHouse.com and I had a very satisfying experience. I ordered a dress for my daughter's wedding. It arrived within the promised time, well packed and in excellent conditons. The beauty of the gown is far more than the photo on the webpage. I checked the dress on the inside and I will say that it's well made. I am extremely happy with both the service and the quality of the item. Also communicating is very satisfactory. The prices of JenJenHouse are so afordable and the things they sell are so tempting, that I recomended the JenJenHouse to my family and friends."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
4/5

2014-03-21

"I have purchased my Wedding Dress and Bridesmaid dresses and myself and my Bridal party love the look. It was exactly how it was in the picture and it fits perfectly!! I cannot wait to show my Groom on our wedding day! "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2014-03-10

"Received my dress and it is absolutely PERFECT!!! I was a bit skeptical about ordering and now for any event I will order from Jen Jen House. Thank you so much in helping make it a perfect day!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
4/5

2014-03-04

"I am very angered and upset with JenJenHouse. I ordered a custom fit wedding dress and paid shipping for the US. No where did it say it was coming from China and I had to pay a customs fee of $40.12. I am very dissatisfied with this business at this point. I can't return it and get my money back because it is a custom fit dress. I will not advise anyone I know to use JenJenHouse.

After further talking with a customer service representative, they refunded my custom fee that I had to pay. I was truly thankful for that. I told them in the future maybe they could make that more noticeable on their site as well as where they are located. I thank JenJenHouse for their help in this matter. The dress is beautiful. It was worth all this trouble.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Rep reply posted 2014-03-07
A rep from JenJenHouse.com, jenjenhouse_, has responded:

“Dear Wilma,

We deeply sorry to hear your disappointment. It is our goal to make every customer feel welcomed. We value every one of our customers and strive to provide high quality products and services that will satisfy all. We are truly sorry if we did not succeed. Yourfeedback shall urge us to continuously seek improvements. As for your problem, we have sent you an email to your email address: ridg***fox78@live.com , please have a check and then give us a reply, we are more than willing to help you.

Best Regards,
JenJenHouse service team”


Verified
5/5

2014-02-28

"I am so greatful to recieve a beautiful custom made dress from you ( just as Beautiful as the photo on the website). It fits absloutely PERFECT and the details , like the Pearls, are amazing. Thank you for making my wedding day, a very important day for me ang my future husband, with this stunning dress. At first I was VERY sceptical of ordering from you, because you dont really know what to expect. But now when I have my dress I know that I couldnt do any better. Thank you guys at JenJenHouse "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2014-02-27

"Very satisfied. I ordered custom made by my own measurements and it fit perfectly! Very beautiful made and reasonable price."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
N/A
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2014-02-20

"Mi satisfacción con JenJenHouse es plena! Gracias a todo el colectivo que forma parte de esta empresa, por haberme atendido de forma personalizada desde el primer día y ayudarme con el vestido más importe de mi vida, el de mi Boda!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges

Verified
5/5

2014-01-28

"A beautifully made dress which fitted perfectly. JenJenHouse customer service is excellent. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2014-01-26

"Gorgeous shoes, really nice color and good fit. Can really recommend the these / / Annika Sweden."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2014-01-21

"Jenjenhouse are really good! They take good care of their customers and replies to mail very fast. Even on the weekends! And the dress I bought was amazing, fit me perfectly! I recommend you all to use jenjenhouse :)"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges

Verified
5/5

2014-01-15

"To the team at jen jen. You have been making my wife to be and I extremely happy.
With making our special day, our special day!
You have given us nothing but A +++ (plus five gold stars). Six stunning bridesmaids dresses. My own gorgeous wedding dress. Plus my wifey. . . . um....still an exciting mystery. I can't wait to see hers.
It is so easy. Sending you the measurements and they all fit, to a tee. None of them needing alterations. A +++ (plus five stars).
Thank you always being in touch, answering questions asap, being exceptionally professional and being fantastic. Once again A +++. PLUS FIVE GOLD STARS!!!
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2013-12-21

"Recently we bought a dress for my daughter's formal dinner. Delivery and customer service was terrific and the dress gorgeous! Very happy, thanks Jen Jen House!!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2013-12-13

"I bought a custom sized dress and it fits me perfectly. The fabric quality is fantastic. The price comparing to the dress quality is a bargain.
Loved the service. The dress was packed neatly.
Definitely will buy again and will recommend it to others.
"

Detailed Review Benchmark + -
Pricing of products and services
N/A
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2013-12-12

"I had read mostly positive reviews of JenJenHouse and that encouraged me to order from there myself. I had prepared myself to wait long before I could get my dress but I was happily surprised when I heard the dress was on its way only a week after ordering. The delivery took longer but the dress arrived after two weeks. I had scared that the dress wouldn't fit but my worries were needless because the dress looked amazingly beautiful and fitted perfectly. I couldn't be happier with my decision about ordering from JenJenHouse."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
N/A
Product Returns/Refunds/Exchanges
N/A