"Amazingly kind customer service, good products or else they will compensate you for it, the dress is unbelievable gorgeous! So happy with Jenjenhouse!"
"I purchased jewelry that I received damaged from JenJen House. I contacted them the same day I received the merchandise I was told that their “Quality Control” inspected all items shipped and that I needed to make a photo of the damaged items and send them the photo. I have tried on several occasions to upload the photo and due to the size restriction that they have placed on their email I am un-able to upload the photo and have explained this to them several times. I have yet to get this resolved as they continue to put me off. 12/30/13 Update My money was refunded and I would continue to do business with JenJen House as the gowns that I have purchased have been very nice."
"Ich liebe mein Kleid!!
Es passt PERFEKT und sieht traumhaft schön aus!!
Ich kann nur JEDEM empfehlen sich ein Kleid nach Maß anfertigen zu lassen!! Die Qualität vom Stoff ist wirklich toll..
VIEL VIEL DANK jenjenhouse.com =)"
"Absolute bless experience. The quality of the dress is amazing and it fits like a second skin! I got my dress faster than expected. I will definitely shop again at JenJenHouse! "
"The customer service dept. contacted me and offered a full refund for the dresses, so I am pleased with the outcome."
“Dear segg,
Thanks for shopping from JenJenHouse.com and sharing your shopping experience with us.
After reviewing your case, we do understand how upset you will be when you are in such a situation. To be honest, 7 days return policy is just our basic policy. All of our dresses are made from scratch after the order is placed. So our return policy will also be much stricter than those off-the-racks. Hope you can kindly understand this.
But we do care about your case. I have reported your case to our manager. She will take over your case soon. And we believe finally she will work out a top solution for you.Please do not worry about it.
Please kindly feel free to contact us for anything else we can help.”
"This cheeky pair of shoes made me feel very sexy! At first I thought they would be an ocasional wear but surprisingly they seem to match many an outfit. Flexible and supportive. Lovely!
"
"I have used JenJenHouse before and I shall use them again. Their service is fast, the choice is wide and the dresses always fit well."
"j'ai reçu ma robe taille personnaliser très belle rien a dire je suis très satisfaite !! pour le prix et même avec les frais demander a la réception ça vaut le coup . merci a jenjenhouse !!"
"I became a regular costumer of Jenjen House after two successful purchases from the website .. The dresses I ordered are absolutely amazing; they fit perfectly well, the fabrics are really comfy and solid, the delivery period was on time and as promised . I spoke to the costumer service team and they were very kind and helpful. Can't be happier; the service Jenjen House provides is a high standard one all over the world. It's the only website I can trust and use to buy things from and get all my stuff delivered to Algeria in a short period and a perfect condition. I am in the process of planning my wedding and Jenjen House is my number 1 website to get my wedding dress from. Thank you for all your support and custom. Best of luck"
"not only was the product delivered fast to australia, i was presently surprised at the quality of the product. It makes my princess dress stand out so wide making the dress look doubly amazing! This product is a must have for any formal dress/ wedding dress. thank you jenjen house! will be back for more soon!"
"I ordered two evening dresses for holiday parties. They just arrived and are absolutely beautiful. The fabric and workmanship are exquisite. I am extremely pleased with Jen Jen's product and the timely arrival of my order."
"I would highly recommend Jen Jen House, so far I have used them twice and both times I have been extremely satisfied with my order, it was delivered on time or before and the order looked exactly like the picture. I also used custom made and my dress fit perfectly and I received a lot of compliments."
"Hello, ladies. I bought 4 dresses from JenJenHouse so far and all of my dresses were looking beautiful in detail and feeling comfy. Lots of compliments while wearing these dresses, too. Shipping & delivery speeds are unbelievably fast. I had some deadlines with weddings & special occasions in the past, and I had everything in the right time I wanted. I highly recommend JenJenHouse to everyone."
"Bonsoir, je viens de recevoir ma robe! Elle est splendide. Tout correspond en sachant que je l'ai commandée sur mesure. Elle me va comme un gant. seul petit bémol, la matière n'est pas tout à fait conforme à celle de la photo. Il n'y a pas cette brillance.
Merci pour votre sérieux ainsi que ce beau travail de confection. Grâce à vous, je serais la plus belle ce soir là.
J'ai également reçu mon ombrelle qui est d'autant plus belle.
Un grand merci, un BRAVO et je RECOMMANDE!!"
"I love jenjenhouse. I was firstly attracted by this site when I tried to find some bridesmaid dresses. I think I will come back to this great site soon"
A rep from JenJenHouse.com, jenjenhouse_, has responded:
“Dear Bonnie2462,
Thanks for shopping from JenJenHouse.com and sharing your shopping experience with us.
Firstly, we do apologize for all the inconvenience caused. We understand how upset you will be in such a situation. For the pictures we ask for you, in fact, we just need some pictures to make an objective judgement.
However, I have reported your case to our manager. Hopefully she will work out a top solution for you finally. Please do not worry about it.
Looking forward to hearing the reply from you as soon as possible.
Have a nice day.”