"Ordered an Intel D865GLC motherboard, arrived minus cables and driver disk which were listed as part of the package. Sent an email concerning these missing items, never received a reply. ESD bag had been opened and board had obviously been used. Tried two Prescott P4 processors, neither worked. RMA process took two days to get a response. "

"excellent price, great service, shipping was on-time even when the order was placed prior to the new year holiday weekend (late afternoon on 12/30).
My order was for a dual-pga370 server motherboard."

"I ordered a set of creative T5400 5.1 speakers from them. They arrived promptly and were adequately packaged. The price was great, and after seeing the reviews on this site, I went for it. I am very satisfied."

"Ordered a SCSI hard drive from them with SCA to 68-pin adapter. Fast delivery, arrived a day early even. Drive itself didn't work right, then had a mechanical failure. I called the company to RMA the drive and they were prompt, courteous and friendly. I am currently waiting to see how the RMA process plays out, but I don't expect any problems. Not their fault a drive failed, and the service I got on the phone was tops."

"HyperMicro packaged the hard drive very well and shipped promptly. I was very happy with their service."

"Ordered Quantum DLT1 tape drive, web site shows 41 in stock. Was sent similar but wrong and used item, and received no reply to my emails asking to have the situation corrected. Called two days later, was promised to have it all taken care of and received UPS account number to ship the wrong item back. A week later received a call trying to sell me a similar item, and finally second call admitting that the drive would not be available, and that they will issue a refund. The drive is still listed on their site with 40 pieces in stock! Very disappointing given my previously positive experience with this outfit, be careful.
Update: It took 10 days to finally get the refund posted to my credit card account."

"I ordered (overnight shipping) two SCSI 10k Maxtor drives from them around 4pm PST for a time-sensitive rush job that had to be ready to go 48 hours later. I received both drives in less than 16 hours, but one drive arrived DOA.

I Called the support staff - service was incredible - I am having another drive overnighted, free of charge. My only gripe is they aren't mailing a return label to cover the return shipping of the DOA product, but they're giving free overnight on the return product, so it's a trade-off in my book. I deal with several vendors and this has been an excellent first-time buying experience. Not even Dell offers is this speedy, and I've spent millions of dollars with them.

As for the previous comment I read about someone's shipping being higher than expected: This is clearly user error - users need to be more careful with the scroll wheel on their mouse - Because the shipping uses a dropdown menu, if you use your mouse's scroll wheel while the shipping field is highlighted, you'll change the shipping rate :).

I would bet my life this person set the shipping price and, upon trying to scroll down the page, they scroll down through the shipping options. Gotta watch that stuff! ;)"

"Beware: I placed an order with them today and specified FedEx Ground shipping for $8.94...got an e-mail back informing me the order had shipped via FedEx Priority Overnight for $61.60, very nearly the price of TWO of the drives I ordered."

"Awesome service! I ordered 4 hard to find Seagate SCSI hard drive on late in the dayon Friday, Dec. 3rd, 2004 via 2nd day air delivery. I didn't expect them to arrive until Wednesday Dec 8th. To my surprise they showed up on Monday Dec. 6th. Excellent service. Keep up the good work and I will definitly be buying from them again."

"I came across this company on some price search engine, while looking for an older, hard to find model of Pioneer DVD.
Of the places that said they had this drive available, this is by far the most highly rated.
No problems with the order. It arrived on time, packed much better than some things I get.
Would buy from them again.
"

"This is my first time dealing with this company, and I've got to tell you, it has been a very great time.
I ordered a video card from them, a Hercules 3d Prophet Radeon 9800 Pro, to be exact, and found that it was one of the lowest prices on the web.
Of course, it was OEM, and barebones, but I didn't really buy it for the box, so it was of no consequence.
The packages has arrived on time, and when it was squedled to.
My emails to them were answered promptly, and I've had no complaint.
I would readily order from them again. "

"i have ordered scsi hdd before. never had a problem with purchased items. ordered a new scsi hdd, it completely died on the nite of 29-MAr-04. filled out a RMA request that nite. waited for 2 days and no reply on the RMA. emailed maxtor about a RMA. got a prompt reply within 1 day. processed maxtor RMA (advanced replacement) and had my new hdd installed on the 5-APR-04 and the defective drive fedex back on the 6-Apr-04. i finally got a reply from hypermicro on the 7-APR-04 that my RMA has been approved.

i use to think very highly of hypermicro, but after this incidence, i will regulate hypermicro to my 2nd tier choice and move pc-pitstop in its place. you can see my review over there about my buying experience with pc-pitstop.

i still think everything but the RMA process is great. they just need to work on the email reply time."

"Purchased a Pioneer Slot Ultra SCSI 10X/40X DVD-ROM. Product was as advertised and delivery was as expected. Excellent for keeping my scsi system up to date. Price was as expected for scsi drives. Would buy from the again."

"I've been dealing with this company for about 4 years now, and have made multiple purchases from them (totally $2,500, give or take). They are great. I buy lots of normal PC hardware from newegg.com, which is a great company, but if you are in the market for SCSI related gear, this is the only company to deal with.
Since I started dealing with them, they have consistently had the best prices on the products I wanted. My orders always ship the same day, and the shipping rates are appropriate, unlike so many other online vendors. I've made quite a few calls to them over the years for support or for RMA requests, and I never have had trouble speaking with a rep. They have a very reasonable exchange/warranty policy, and in many cases have gone far beyond their warranty obligations to keep me happy.
The customer rating of '5.25' listed on this site is completely unwarranted. I give them a '10'. (and i've never taken the time to post to one of these sites before, if that tells you anything.)"

"Amazing speed! I ordered a pack of 100 DVDs on sunday (when they're not open) and got my order two days later! The prices are competitive and even though I paid for cheapo shipping I got the package in record time. I will definitely buy from these people again."