"Absolute rubbish. Broken product received. Lied to. No resolution. DO NOT USE THIS COMPANY."

"BUYER BEWARE!!!

Think twice about doing business with this company! Not only is the customer service staff rude, argumentative, and boorish, but they also do NOT give a damn about the customer!

While trying to clear up my shipping/billing address issue, the CSR rep sent me emails screaming at me!

They do NOT speak good English.

It is worth paying a few extra bucks for your product.

Oh, they waited 4 days to ship my item!!! WTF. Its shipping UPS ground so it probably will be 11 days total it took for them to get my item to me!

UPDATE 2-9-2011

I just received a call from HyperMicrosystems Customer Service Manager deeply apologizing for my shopping experience. She regretted that I had a bad experience and promised that they are making changes to ensure that going forward, shopping experiences with them will be pleasant.

I also received the product that I purchased and was happy.

Thanks to the phone call from HM, I have adjusted the survey results from 1 star to 4 stars as well as reviewing other ratings I gave previously."

"The Samsung CCD camera that I ordered was listed as "refurbished". The camera I received would be better described as "Used and in need of repair". When received, the camera obviously had something loose inside of it; when I removed the cover, the screw holding a circuit board in place had fallen out of its hole. On inspection, the glass covering the CCD was dirty, and screws were missing from the C-mount sleeve. On calling Hyper Microsystems to ask what I should do with the camera, the only offer from the technician was that I could return it for them to inspect-- a hassle. Overall, my conclusion from this transaction was that you get less than you pay for with Hyper Microsystems."

"great service, great prices, met all my expectations, fast reply to inquiry about order, Sales rep was great: Dhruvil Soni
1-***-***-****, will return to do business with them.
Peter S."

"I ordered 5 146GB drives for an EMC CX500. Couldn't believe how cheap they were. Bought five from another reseller and all were DOA. These were perfect. Ground shipping was cheap and fast. Very happy and will do business with them again."

"Ever order from a company and they screw up the order and you have to return it and you end up paying shipping twice and never get the item you wanted? Hyper Microsystems IS NOT ONE OF THOSE COMPANIES!! There was a mix up on my order for a Panasonic phone/ans. machine and they did everything possible to make it right. Great communication (email & phone). When things go wrong and the merchant does everything right... that's when I know I found a great seller. Thank you Alen and Co. at Hyper Microsystems. :) M.C."

"Ordered a hard drive online , got a quick shipping info email from HyperMicro .
Item arrived fast , as advertised , no problems , good price . Hard drive installed and working fine .
Thanks HyperMicro !"

"Very Happy. Fast shipper of quality goods. I will shop there again."

"Thank you Jonathan, you guys are great. Ordered a VERY hard to come by motherboard (at a super price) over phone on 4/2 and received on 4/4. Was expecting OEM board; Jonathan sent drivers, cables the works. Installed and worked perfect. My customer picked up his PC on 4/5, four days earlier than anticipated, and was extremely happy.

Great price, Great product, ultrafast shipping, superior customer service each time I have ordered.

"

"I have ordered several SCSI drives from this company over the years and had good experiences, including one warranty exchange on an OEM drive dealt with efficiently. So I was surprised to read the more recent (since my last drive purchase a couple of years ago) reviews on this site. But I just ordered a bulk/OEM processor from the company and it was shipped very poorly packaged stuck to a piece of foam and jammed into a little cardboard box. It arrived with a couple of pins bent. Luckily I was able to straighten them and install the CPU but I narrowly escaped having to try to return the CPU or be faced with an expensive paperweight. Either the quality of service of this company has declined over the past few years or they don't know how to handle CPUs as opposed to drives."

"Ordered a dual PIII 370 board from this site, received without manual and was packed in a brown box-not original, which they did not mention on their site.

Tried to install Windows 2000 using this board but never succeed - I've tried using the same installation disk and successfully set up the others machine, so I considered this is a defective item.

Sent back for refund, confirmed they received the item on 03/29, but since then they classified my status as PENDING - no refund and doing nothing! I emailed them on 4/4 to ask for what happened but they never reply!

Update as of 4/8/06 -- I finally got my full refund! But I'm rather upset by the ignorant customer service...

To be fair, they got a lot of good stuffs where you simply can't find elsewhere...as long as you don't get into any refund or replacement issues, they are still a good place to shop, especially on unique items!! "

"I ordered a hard-to-find wireless keyboard/mouse combo -- Hyper had the best price on it. It arrived the next day in good condition. I will very likely do business with these folks again. Shipping was a bit pricey, but FedEx did a good job. :)"

"I was looking for an inexpensive replacement laptop hdd, and found this vendor. They had plenty of 2.5" HDDs in stock and prices were expectional.

Because of some bad feedback on RR and I live in the same state, I was going to get one from newegg. But I decided to call and see if they take will calls. (If they do, I can pick it up, saving s/h. Also, return would be easier, if there's any problem.)

I called around 3 PM, and was greeted by a human promptly. He was knowledgable and curteous. I ened up placing an order during the call, because he offered free s/h. The phone call lasted about 8 min, and on the next day, I received the hdd.

Shopping from Hyper Microsystems was a very plesant one. Thank you, Andrew."

"I needed to buy an inexpensive Socket 370 motherboard for my mom's Celeron-based system. Her motherboard went out, and we were looking to spend a minimal amount of money to get her system working again. (She needs only basic word processing and e-mail, so replacing only the motherboard made more sense than upgrading the system.)

New Socket 370 motherboards are difficult to come by, and they're somewhat expensive, as well, which is to be expected from older technology. But Hyper Microsystems listed several Socket 370 boards for reasonable prices. An Intel-brand mini-ATX board with an 815 chipset caught my eye. I ordered the board in the wee hours Monday morning. Later that day I received an e-mail to let me know my order shipped and to provide me with a FedEx Ground tracking number. I received the board on Wednesday! Everything arrived in excellent condition.

I nearly didn't buy from Hyper Microsystems because of the last couple of comments on Reseller Ratings. But I rolled the dice and did well. I would order from Hyper Microsystems again based on my positive experience, but, of course, I will also check the reviews again before making a purchase."

"I ordered a motherboard from Hyper Micro on April 15th after doing some searching around for the best price on the internet. Including shipping, this company had the lowest price. I ordered, and received an order confirmation stating that my order had been authorized. That was the last communication I received from them. I tried contacting them three times over the next three weeks, and did not receive any sort of reply whatsoever. Finally, on May 5th, my order was cancelled and the money returned to my account with NO explanation or even a basic communication stating that SOMETHING had happened with the order. When I went to the website, the status had been changed from Authorized to Cancelled, and that was that. I personally would not purchase something from this company again; given the number of times I attempted to contact them and the utter lack of communication regarding my order I would have assumed I deserved the basic courtesy of an email from them other than to say that they took the money from my bank account."