"I bought the chroma 4k. (Not Cheap) I flew it 3 times. The 4th time it lost gps signal. Didn't hover just crashed. Thought i must of done something wrong. When it crashed it crashed hard enough where it was a total loss. Bought a 2nd one. This time i took the time to read everything on it. Flew this one only twice. Lost gps again. This time i couldnt find at all. Called HH to see how to find it. They were rude. And extremely UNhelpful. Pretty much told me. OH WELL. No way to get last coordinate. My only option was walk till u come across it. And if it's broke send it to us and we will check it out. But more than likely it wont be covered under warranty. Cuz it doesn't cover crashes. I didn't crash it. It did a fly away. TWICE... Big difference. Never buy anything from them again Ever!!!!!"
"Contacted Service on Monday with a problem with a E-flite Beaver. Was told they would have an answer by Wednesday. Here it is Friday and still no answer and have been on line for 45 Min waiting a customer service rep. "
"Had a fly away with my chroma and the only thing the could offer is a 1/2 off next purchase...Really don't make a product and know that there is problems and don't want to fix it to make customers satisfied. Horrible service. Send in my controller to see if something is wrong and they said no, but return it with no battery and chip in the back. SERIOUSLY, thats they type of service. Unbelievable and will never buy another product from Horizon hobby. Warrant straight up ****. These products are not $100-200, its $500+, and don't a want to do replacement. will never recommend any of my friends who are getting into drone to purchase from Horizon Hobby. #GOGETTHERIGHTMEANINGOFWARRANT!!!"
"ordered my items and noticed I order way to fast to find a better. I called the company and they made things right gave me the extra items i paid the difference and it was a pleasure thanks JOSH !!"
"I purchased a apprentice s from a vendor and put it together and flew it a few times had a minor crash fixed it and probably 20 flights into this airplane I'm flying and attempted a high g flip and ripped the wings right of the bird and everything came crashing into the ground.even though it's my fault for pushing the plane beyond designed limits, I contacted them via e mail.a rep emailed me back and told me to send it in for service.I shipped out to them.they bench tested all electronics and found no issue ,because there was none.but as a one time deal they replaced my plane and shipped a new one out at no cost to me.I've always purchased horizon hobby products and will inn the future.thank you horizon hobby you've got a customer for life!"
"Purchased 8ight-T E 3.0 Truggy kit. Overall quality of the product was above average. However, there were some alignment issues with the drivetrain. Unfortunately, Horizon Hobby support has been non-responsive on any level. Horizon Hobby fulfillment process and speed of delivery for new sales is fine. Based on personal experience, the customer service or service after the sale does not exist."
"Horizon has given exceptional customer service AGAIN!
I have the SPMVA1100 micro camera transmitter mounted on a micro quad to test fly outdoors.
flew around for a couple of batterys and then crashed. it was laying in the grass. picked it up and went to fly again and couldnt see through the goggles, it was super fuzzy. when i looked at the camera i saw the lens had come off in the crash. so went to find the lens in the grass but was too dense and was unable to locate the lens. I sent it back to horizon with this explanation and they replaced the camera for FREE " as a courtesy" wow thank you very much!!! "
"I buy Horizon Hobby and e-Flite planes because I know they will back them. My experience is similar to one of the other reviewers. When a product is faulty, they replace it. I've had them replace faulty motors and servos for me without any hassle, didn't have to give them my life story, or send the broken part back to them.
A few days ago I bought a YAK 54 3X and was having difficulty programming the receiver. Spoke with Cody a an hour or so ago and he walked me through the process. We'll see how if flies tomorrow. If all is not well, I know I can count of Horizon's help to get it right."
"I bought a Sport Cub S2 from these guys. Plane flew like a champ for about two minutes until I couldn't control it due to an apparent electronics failure. It proceeded to hit a power pole nose first. Needless to say, the Cub was destroyed. Talked with Cody on their support team to find out if there was anything they could do to help. I sent him pictures of the damaged bird. Because it needed so many parts to repair it, They replaced the entire plane and let me keep the old one for spare parts. Now, that's customer service. Great job, Cody and Horizon Hobby!!!"
"Horrible, Horrible, Horrible customer service! delayed shipment of order 3 times without a single contact to me. When i called they could not give me a shipment date! Was promised 3 different dates that all went by. After weeks of trying i cancelled my order which they billed me for anyway!!! and recieved it in two days from Amazon! So many more issues i won't waste my time saying. If i could have filmed this transaction over the weeks it would make a perfect training tape on how not to conduct buisiness!!!"
"Bought a Dynamite Prophet Sport Quattro charger. Called to ask them what I would need to charge DJI batteries. The guy in their support department actually said he had never heard of a company called DJI or of a Phantom 2 , 3 or Inspire. This is pretty unbelievable. Obviously they will never sell me anything again."
"Just got 200srx. Out of the box. Charged the battery. Full check out. Hovered great. Off into the wild blue. Flew great, landed, everything was cool. No problems. Beginner and intermediate mode. Very smooth. I'm happy"
"Purchased Blade 350 QX2 and three LiPo batteries from Hobby Town, Houston TX. I crashed my 350 and replaced the body, 2 props, and a motor. I charged the batteries but the 3rd and 4th batteries had errors. Called Hobby Town and they told me to bring the batteries and the charging unit. Since it was a long ways from home I decided to called Horizon Hobby. Explained my problem and they shipped Prophet Sport LiPo charger 4 days later. Excellent service!"
"They are horrible. I bought a boat and it had alot of scratches on it. They told me to send it back and they would inspect new one and send it out. They ignored me for days and wrote emails with misconstrued words that made absolutely no sense. They were inspecting a boat on Friday to ship out and I never heard from them until Monday " of course weekend" I begged for tracking number and when I looked it was shipped out the Thursday before!!!?!?!?!
How can you be emailing me on a Friday that you are waiting for a boat to inspect when it was already in route the day before Thursday.
The email also said " The boat should be good"
What do you mean should be good? If you looked at it you would know!!! Better hope its not scratched! they are liars and manipulators.
"
"I purchased a DX6i from a local hobby store three weeks ago, and it turned out the left stick rudder control was faulty. I took it back to the store, and the only thing they did was call Horizon in front of me. The deal was that I'd ship the controller back (and pay for shipping) and Horizon would send the store a new controller. I told the store owner this was ridiculous, and that I shouldn't have to pay for anything because they sold me a faulty controller. The guy didn't give a crap and wouldn't offer a refund, so I ended up calling Horizon personally. I spent about 30 minutes on hold before giving up and using their automated callback system (you leave your phone number and they call you when an operator is free). I got a call from them about an hour later. The guy on the phone (Kent was his name I think) was very helpful. I told him about my problem, and he offered to get me a UPS tag so that I could ship my DX6i for repairs and not pay for the shipping. He also told me I should get my controller back in two weeks. On the next day, he called again to tell me that he had contacted the store, and that they had agreed to take my controller back, and that Horizon would send a brand new controller directly to my address. Doing this would reduce the waiting time to only one week. I took the controller back, and Kent called me again on Monday to tell me they were sending a controller my way.
My experience with Horizon went well so far. Getting a faulty item sucks, but these kind of things can happen. The store was service horrible , and they definitely lost a customer. Things with Horizon started going a bit sour from here though. I emailed them on Tuesday to ask about my order and for a tracking number for the package. Note that there is no direct email address, and you need to send everything through a service request form on their website (you can't even reply directly to emails they send you, you have send another service request). After three days (on Friday), I got a reply saying that the DX6i is back ordered and that mine would not ship until next month. This meant that what was supposed to shorten the waiting time actually doubled it. I called them, tried to keep calm, and asked about my order again. The guy on the phone (not Kent) sounded like he didn't care, and nonchalantly told me my order was shipping the same day (Friday) and that I'd get an email with all the info. I waited until Monday, and still no email. I called them on Tuesday, and then they finally told me my order had shipped on Monday through priority mail (6-10 business days). If you ask me, they should have used the fastest service at this point... The lady on the phone also gave me a tracking number after I asked for it. I never got any email regarding the order being shipped. It is Wednesday now, and the tracking only says that electronic shipping info was received on Tuesday. This usually means USPS doesn't have the package yet. I am not expecting to receive this until the end of next week, and it's been already three weeks since I first purchased the faulty DX6i. I know part of the experience was due to bad luck, but dealing with all this has been a nightmare. Having to wait for so long to replace an item that was faulty in the first place is ridiculous."