"We have purchased almost all items for our security alarm at this point. Still have a few special sensors to buy, but overall The Home Security Store has been very helpful and quick to respond when questions were asked. The ordering process was easy, and shipments were prompt.
Purchased the DSC Alexor (wireless) system and looking forward to doing the installation shortly. New house, so need to unpack and get house in order first. Anticipate an easy installation with this amazing system....read the writeup on how easy it is to sync the zones (sensors) to the control panel.
If I have problems, I have already talked to the Tech Support department and they were helpful even before we ordered.
Highly recommend The Security Store. Checked out the other retailers using same or similar system, but will always gravitate to the supplier that has the true experience and provides the best "after sales" support!! That was the decision maker for us! RLS in San Tan Valley, AZ.
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"It was awsome very quick and great prices"
"I have purchased security items from the Home Security Store since 2004 and they have provided quality products for my home security. I have recently upgraded to a new GE Simon XT, replacing my 2 older GE Simon 3 system. It was easy to set up and uses all the previous wireless contact and motion detection sensors. I am very pleased."
"I've ordered more than once, and while I've had good luck, I've also been left high and dry by insufficient website information. I recently purchased some window alarms and am sending them back because the Home Security website didn't mention they needed to work with a (presumably expensive) control panel. I hope I get my money back, as the Home Security Store doesn't include return instructions, either. So, my biggest suggestion is that the Home Security Store put some real time into product descriptions. Thanks for asking."
"I ordered my products, two keyfob remotes in hope that the package would arrive before the technician came to install my security system and sure enough it arrived a day before. so I was able to complete my alarm package on the day of installation. I did a comparison with Amazon.com and Home Security Store was far better in shipping and delivery service. I am extremely satisfied with their service. Thank you Home Security Store."
"This is the fourth time that I've ordered and received security products from Home Security Store. I will continue to use Home Security Store for all my security equipment because of the excellent service provided. I've found the sales personnel to be professional and courteous with their customers and very knowledgeable about their products. The technical support personnel will answer questions and give instructions at the customer’s level so that it is easily understood. The Home Security Store web site is easy to navigate and displayed well, showing products with their compatible products on the same page. I always receive my orders on time, well packaged and in excellent working condition. I was able to install my system myself with their help and with lifetime support on their products. The cost was about a third of what it would of cost me elsewhere. The savings didn't stop there though; I was able to get a monitoring service at a wholesale price for about a third of what it cost locally and about a tenth of what it would cost with the big THREE and still receive the same type of service, thanks to Home Security Store web site. I definitely recommend using Home Security Store because of the excellent service they provide and the savings you will realize."
"I purchased a Dakota WMA 3000 because I had one for a few years that worked great and then went out. I recieved the new unit and it did not have the 600' range as adverstised. I called support and they admitted that the new units did not have the range as older units. He admitted that because they were still advertised as such that they would pay (send a shipping label) for the return. This was good and I ordered a DCMA 2500 that he reconmended. I never recieved the promised shipping label so I had to pay to have it returned. The new unit works good but I am out $6.95 for original shipping and $14.05 to return it. "
"I have shopped on-line at the Home Security Store on several occasions now, and find them easy to use, unbelievably fast and accurate, and their prices are hard to beat. Will I shop there again? You bet!! "
"2nd purchase with Home Security Store and like the first delivery was very fast and all products arrived in perfect condition. "
"6/2/12
I have NOT received the product I ordered. It was ordered 5/21/12 yet, according to UPS tracking, the order was not processed and shipped until until 6/1/12. Delivery is not expected until 6/7/12. Whereas I can accept a 5 or 6 day delivery schedule with standard ground shipping, I cannot accept an 11 day delay in the order date and order processed date."
"Super simple order, something I expected to find "anywhere" on the internet, but actually HSS turned out to be one of not that many places that had the item I was looking for. Very standard order placing mechanism, nothing unexpected, and order arrived within a day or two. "
"Good price, quick delivery, and so far I like the product!"
"I will (and have already) shop there again. Lots of information about the items on the website. Reviews, accessories, manuals, and what to expect in the box are all listed for most items. The prices are very reasonable too."
"Our overall experience with Home Security Store was amazing! We haven't hooked up our alarm yet, but it arrived quickly and in perfect condition."
"I have had my security system for over 8 years. I needed new key fob's and ordered them. They came in within the time posted. I have been very satisfied with both products and service."