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5/5

2012-09-19

"Very fast service, many thanks, regards, Bob"

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Verified
1/5

2012-09-17

"Awful Tech Support.... Be prepared for 45 minute wait times for tech support! I would suggest paying more money from a company that will answer their tech support phones in less than 45minutes! Would not suggest buying from them. Horrible!"

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5/5

2012-09-15

"Called in with questions before purchase - friendly support, knowledgeable of products and compatibilities.

Shipped fast; free shipping; items arrived as expected. Web site has the product manuals and some of the software posted. Good support forums.

Very satisfied - I'll do business with them again...
"

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5/5

2012-09-13

"The wireles two-way system arrived quickly and was easy to install. It works great. We can now see who is at the door from anywhere in our 3 story house. We were glad to do business with a company near our home."

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5/5

2012-09-12

"They have everything necessary for home and office security. No need to shop around or go to a sign shop to have things printed. Good quality products. Our small business is much more secure now. Thanks. "

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Verified
1/5

2012-09-12

"Was recommended a sensor by a sales rep from the homesecuritystore.com who said it would fit on my window but it didn't. After being on hold for 30 minutes, finally talked to Alex (aha, now I am going to remember the rep name!) who was very rude and when I asked him to just swap out the 3 items that didn't fit for 3 items that I know would fit he started giving attitude, asking me to dismantle the equipment I had ordered (thereby voiding the warranty) so I could get it to fit any way possible just so I don't ship it back to them. In the end I got an RMA number with them telling me I need to pay shipping for the items I am returning both ways even though it was their mistake. Alex said it wasn't their mistake because I didn't provide him with a name of the Sales Rep that recommended the product to me - LIKE I WOULD REMEMBER! He said in order to qualify for reimbursement on shipping you EITHER (1) need to order by phone through their sales dept (and be on hold for 30 minutes) and NOT online or (2) REMEMBER the name of the Sales Rep who recommended the product to you. I ordered many things from this place (over $500 worth of stuff) and haven't had to return anything before and this is how I get shortchanged when I have a problem. I am going to order from AMAZON or somewhere else from now on -- BUYER BEWARE! Customer service here is horrible if you have a problem."

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5/5

2012-09-11

"We were very pleased with Home Security Store. Our products arrived in good condition and timely fashion. Will definitely do business with you again.
Linda and Bill Chesnutt.
"

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Verified
5/5

2012-09-07

"I couldn't be more pleased with these folks. I got a good deal on quality equipment, they shipped right away and free. The one time I needed tech support, they were knowledgeable and really sounded like they enjoyed what they were doing. Before I ordered I had a question about how an item works. The sales rep knew the item upside down and backwards without having to put me on hold and ask someone. Very refreshing to find that in the "modern" business world."

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5/5

2012-08-31

"Amazing!
First, they had pretty good prices.

Next, they shipped it for free.

Third, when I had issues setting my system up, they helped me through every step of the way. They even took the time to help me customize some of the advanced features my system has to offer.

They also offer a 1 year warranty and a 30 day money back promise on everything they sell.

homesecuritystore ROCKS!
"


4/5

2012-08-27

"The system seems to be working properly, but the location of the camera is sensitive to no service signal. Had to move camera to ge signal and 1st location was less than 100 feet. We like the system signal when something appears as well as the recording on a sd disk."

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5/5

2012-08-27

"I emailed Sales for a product recommendation and got a quick response. My order also arrive quickly. My order does exactly what was promised. "

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5/5

2012-08-22

"I have ordered several times and have been very satisfied with their price and prompt service. I am planning to use them for future supplies. "

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3/5

2012-08-19

"I used this product in Thailand.I have some problem due to different voltage and different telephone plug.I think it's better to solve this problem first or warning the customer first. THANK YOU. "

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5/5

2012-08-19

"It was real good...Fast service....."


2/5

2012-08-18

"Hi Natasha. Actually yes!...I did try to purchase an item. However we cancelled the order since we were contacted over the phone on your name, and asked to "reconfirm my credit card number and security code of same"...something that I had already submitted in my purchase order, and by no means I think is secure to reconfirm over the phone...so... as said, the order was cancelled by me and for my security. I still will purchase the item however, although through other store. Many thanks for asking and for your kind attention. Regards. Martin Murphy"

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