"Great product - exceeded my expectations. Delivered on time and very easy to assemble. Quality construction. Love it.
"
"I ordered 4 barstools, 2 were damaged. I have sent several emails to CS with no response for return of the items. I spoke with a CS agent, but he said I had to send the email. I am still waiting for a response; it has been three days. "
"Bar stools are perfect! They arrived very fast and in good shape. "
"Very good. Everything was good"
"I purchased a Bush computer desk from HomeSquare. I can't recall if the delivery timeline was accurate, as I was not in a hurry so I didn't worry too much about timing. Using the HS website was easy, and I didn't have any issues with my purchase experience.
The boxes were delivered undamaged. A couple pieces of the desk had a few minor scratches, but Bush furniture shipped out replacements without problem. Like any piece of furniture that you have to assemble, it is imperfect, but that's not a HomeSquare issue. "
"I could not find this item available at any other location. Home Square had it at a comparable price. I received it sooner than expected and it was in perfect condition. Putting it together was simple. After seeing negative reviews about this company I want to strongly express my good experience with them. "
"Good quality. Exactly what I was looking for. all the pieces fit perfectly."
"Finally found the item I was searching for months in stock at Home Square. Tried ordering from 3 other stores & after waiting weeks after placing my order, I was informed the item is not in stock. So I called Home Square before I placed my order & I was very pleased that they checked to see if this item was in stock. It was & I was assured there would be no delays. The agent was very polite & professional. I was very pleased with the whole transaction"
"I ordered 2 floating desk for my kids to home school. I'm extremely happy with my purchase. Fast deliver along with a great product."
"Easy to put together, perfect size. Safe for my wild grandsons when they come. Love it!"
"I can find items, I can’t find elsewhere. Love this store."
"My daughter need a desk ASAP.They delivered promptly . Avery please with design and quality for the price."
"The cabinets I ordered were well built and delivered timely. The ordering process was was easy and I am happy with the wide range of product inventory that Home Square offers."
"Ordered a desk and chair combo
I receive the chair but no desk
Emailed several times to see where the desk was homesquare gave me a tracking number So I called fed ex and Fed ex said they only sent one box (chair) tried to get them to answer me on where the desk was Again homesquare said they would look into it and again no response
The desk was the most expensive part of the combo
Homesquare said they are a drop ship company
I should have been more alert when they have you pay through amazon cause then you can’t get your money back very frustrating
"
“Hello,
Thank you for the review,
Although we do wish it were under better circumstances.
While we truly apologize for delayed responses , please understand we are dealing with a higher than usual volume in all areas. While we try and keep our response times reasonable, we are trying our best to stay up to date . While I do agree that this could have been handled better and in a quicker fashion, our records show that the issue was resolved.
I will be following up with our Management team to see if we can accommodate situations like this more efficiently moving forward.
Once again, our most sincere apologies for any inconveniences this may have caused you.
Kind Regards,
Cymax Customer Support”
"Ordered through Walmart order was canceled and money put back in my account a week later money was taken out of my account and shipped without knowledge that they were now available. Been trying to call for a refund as I told the shipping company do not ship it to my house and no one at homesquare will answer. On hold with Walmart now. I should have read the reviews. This place seems to be horrible with customer service ."
“Hello,
Thank you for the review,
Although we do wish it were under better circumstances.
While we truly apologize for delayed responses , please understand we are dealing with a higher than usual volume in all areas. While we try and keep our response times reasonable, we are trying our best to stay up to date . While I do agree that this could have been handled better and in a quicker fashion, our records show that we have since provided you with a full refund of the purchase. I will be following up with our Management team to see if we can accommodate situations like this more efficiently moving forward.
Once again, our most sincere apologies for any inconveniences this may have caused you.
Kind Regards,
Cymax Customer Support”
A rep from HomeSquare, CymaxTK, has responded:
“Hello,
Thank you for your time,
Although we do wish it were under better circumstances.
While we truly apologize for delayed responses , please understand we are dealing with a higher than usual volume in all areas. While we try and keep our response times reasonable, we are trying our best to stay up to date . We had previously reached out to the buyer and have resolved this issue.
I will be following up with our Management team to see if we can accommodate situations like this more efficiently moving forward.
Once again, our most sincere apologies for any inconveniences this may have caused you.
Kind Regards,
Cymax Customer Support
”