"Well we ordering i and payment experience was just fine, all four boxes arrived damaged."
"Finally found the perfect mirrors for our bathroom. Delivered on time and we are so happy. Thank you!!!! "
"The chair was exactly as described. It did take a while to arrive and kept getting different delivery dates but that was a fedex issue. Overall it was a great shopping experience and I would definitely buy again in the future "
"The table we ordered it great. We love it. It was delivered on time and with no issues."
"My stools were delivered fast and in great condition. I’m very happy with my stools."
"I need to return 3 cabinets and the return process is impossible. You have to email someone and then wait for them to reply. I have not had a reply and it has been over a week.
"
"Arrived on time and in perfect condition. Easy assembling. Really good experience."
"Delivered quickly and undamaged. After putting up bedroom set we were missing 1 bag of drawer hardware but CS sent out missing item ASAP. Also took notes on updating their instructions after we found an error."
"The outdoor planters we ordered were back ordered but arrived sooner than expected & are exactly what we were hoping for. Love them!"
"Order delivered on time, correct product and in good shape. "
"Just what I was looking for! I received an email within hours after I placed my online order due to my address not matching my credit card. I confirmed my address change due to a recent move and my item shipped quickly afterwards. I am very happy with the quality of my purchase, the fast shipping and the excellent customer service!"
"Received it in perfect condition and we love it "
"Wow, it’s not often that a product comes and it’s actually a better quality than what you were expecting from an online order. Also I was helped by a customer service rep who was kind enough to email to make sure I knew when the style of product I want it was back in stock."
"Exactly what I wanted at a good price with quick delivery. "
"Great wonderful and on time delivery "
A rep from HomeSquare, CymaxTK, has responded:
“Hello,
Thank you for your time, although we do wish it were under better circumstances.
While we try and keep our response time reasonable, we are experiencing a higher than normal volume of incoming inquiries . While I do agree that this could have been handled better and in a quicker fashion, I will be reporting some of the actions done on this order to our management team so that we can look into providing a better service for issues like this moving forward.
We have since reached out to the buyer and have come to a positive resolution.
Once again, our most sincere apologies for any inconveniences.
Kind Regards,
Homesquare Customer Support”